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ONLINE EVENTS - ASIA PACIFIC

Welcome to these special online events - a special series of mini conferences lasting on average 3 hours and tailored towards best practice sharing. All the events shown below are FREE to attend when they are first aired. Please see below a list of any you have signed up for and others you can register for are highlighted!

We also welcome you to send us questions relating to conference topics - send via email to Raj Wadhwani at rajw@contactcenterworld.com clearly indicating the topic(s) plus outline the question(s) and we will try and answer them during the conference. You can also submit questions by video here upload video questions


Vendors! - If you want to sponsor these events email rajw@contactcenterworld.com 

Speakers - if you want to speak at one of these events go to this page for details SPEAKER INFO


Event Summary
Customer Experience - How To Exceed Expectations
(More Info)
Customer Loyalty
(More Info)
Artificial Intelligence and Tech Solutions
(More Info)
Workforce Management
(More Info)
Training In Contact Centers
(More Info)
Employee Engagement
(More Info)
 
Detailed Event Listing
 

Customer Experience - How To Exceed Expectations


Customer Experience - How you exceed customer expectations during these chaotic times. How you can use self service tools to make it easier for customers to get access to information, omni-channel and other strategies to keep customers informed. Event sponsored by Five9 EMEA Presenters includ...
(View Full Event Description)

Date: Tuesday, June 9, 2020
9:00 AM - 12:20 PM Singapore (GMT+8)
Approximately 3 hours long


You must login or Reigster FREE below, to sign-up for this event

Customer Loyalty


Customer Loyalty - Customer satisfaction is not the same as loyalty. We want to hear how companies are developing loyalty programs – benefits, costs and strategies. Also technology and tools used to manage programs and measure their success Speakers TBC: Join us for this 3 hour event and lea...
(View Full Event Description)

Date: Wednesday, June 24, 2020
10:00 AM - 1:00 PM Singapore (GMT+8)
Approximately 3 hours long


You must login or Reigster FREE below, to sign-up for this event

Artificial Intelligence and Tech Solutions


Artificial Intelligence and Tech Solutions - Event to help those looking for solutions to enhance service and reduce cost. Covering AI and other tools to enhance communication. We want to hear whats worked, whats coming up in the near future, will AI replace the agent completely and more. Spea...
(View Full Event Description)

Date: Wednesday, July 8, 2020
10:00 AM - 1:00 PM Singapore (GMT+8)
Approximately 3 hours long


You must login or Reigster FREE below, to sign-up for this event

Workforce Management


Workforce Management - Tools and techniques for managing a centralized and remote workforce. Also strategies used for predicting call, email, chat volumes and best practices. Speakers TBC: Join us for this 3 hour event and learn some great tips, ideas and lessons! Note - we will also con...
(View Full Event Description)

Date: Wednesday, July 22, 2020
10:00 AM - 1:00 PM Singapore (GMT+8)
Approximately 3 hours long


You must login or Reigster FREE below, to sign-up for this event

Training In Contact Centers


Training In Contact Centers - We want to hear from trainers and training companies about the tools and techniques used to train staff in the classroom and online. Lessons we can learn from and how to effectively manage pre and post training audits. Speakers TBC: Join us for this 3 hour even...
(View Full Event Description)

Date: Wednesday, August 12, 2020
10:00 AM - 1:00 PM Singapore (GMT+8)
Approximately 3 hours long


You must login or Reigster FREE below, to sign-up for this event

Employee Engagement


Employee Engagement - Everything you want to know about employee engagement – strategies, technology and lessons from good and bad approaches. Also tools to measure engagement and what to do when engagement starts to slide. Speakers TBC: Join us for this 3 hour event and learn some great ti...
(View Full Event Description)

Date: Wednesday, August 26, 2020
10:00 AM - 1:00 PM Singapore (GMT+8)
Approximately 3 hours long


You must login or Reigster FREE below, to sign-up for this event


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