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ONLINE EVENTS - NORTH & SOUTH AMERICA

Welcome to these special online events - webinars, mini conferences and event previews tailored towards best practice sharing.

All the events shown below are FREE to attend unless otherwise stated. Please see below a list of any you have signed up for and others you can register for are highlighted!

 

NOTE: All webinar / online events run by the ContactCenterWorld.com Team listed below are based on NEW YORK time (UTC-5hrs)

We also have events taking place on Singapore Time (UTC+8) and London (UK) Time (UTC) - you are welcome to join any of these events if the dat/time are more suitable - use the links below 

For events based on Singapore Time (UTC+8) visit this page 

For events based on London (UK) Time (UTC) visit this page

 

Vendors! - If you want to sponsor any of our Contact Center / CX events email Raj Wadhwani, President at rajw@contactcenterworld.com 


Event Summary
Increase Motivation - Find Out What Drives Your Staff Crazy At Work!
(More Info)
Employee Wellness and Mental Fitness
(More Info)
Managing a Working From Home Team
(More Info)
Outsourcing - Tips & Best Practices
(More Info)
Artificial Intelligence and Tech Solutions
(More Info)
Training In Contact Centers
(More Info)
Customer Experience - How To Exceed Expectations
(More Info)
 
Detailed Event Listing

Increase Motivation - Find Out What Drives Your Staff Crazy At Work!


What Drives You Crazy At WorkFind out what drives your staff crazy at work and in doing so make your workplace a happier and more productive place. We will share how to set up and use the FREE tool in minutes and explain how you can get staff to use it and make your workplace ever better! Join...
(View Full Event Description)

Date: 
Wednesday, April 21, 2021
1:00 PM - 1:30 PM New York (GMT-4)
Approximately 30 minutes long

You must login or register

Employee Wellness and Mental Fitness


Employee Wellness and Mental Fitness The world changed a year ago and even though vaccines are becoming available, the issue of mental fitness and wellbeing is becoming more and more important in our lives. For managers recognizing the tell tale signs that staff may be struggling is critical. U...
(View Full Event Description)

Date: 
Wednesday, May 5, 2021
1:00 PM - 4:00 PM New York (GMT-4)
Approximately 3 hours long

You must login or register

Managing a Working From Home Team


Managing a Work From Home Team! Whether by choice or not, many of us are forced to set up staff to work from home. It can be challenging for you and your team, can cause some anxiety and also uncertainty in how best to train, manage, motivate and engage with everyone. In this mini conferen...
(View Full Event Description)

Date: 
Monday, May 10, 2021
1:00 PM - 4:00 PM New York (GMT-4)
Approximately 3 hours long

You must login or register

Outsourcing - Tips & Best Practices


Many companies - from small to global brands - choose to outsource their services to specialist outsourcing (BPO) providers. Having started in the outsourcing sector, Raj Wadhwani, President of ContactCenterWorld takes us inside the outsourcing world with tips and best practices from a number of...
(View Full Event Description)

Date: 
Monday, May 24, 2021
1:00 PM - 4:00 PM New York (GMT-4)
Approximately 3 hours long

You must login or register

Artificial Intelligence and Tech Solutions


Artificial Intelligence and Tech Solutions - Event to help those looking for solutions to enhance service and reduce cost. Covering AI and other tools to enhance communication. We want to hear whats worked, whats coming up in the near future, will AI replace the agent completely and more. Join...
(View Full Event Description)

Date: 
Monday, June 7, 2021
1:00 PM - 4:00 PM New York (GMT-4)
Approximately 3 hours long

You must login or register

Training In Contact Centers


Training In Contact Centers - We want to hear from trainers and training companies about the tools and techniques used today? We include some experts in stress management and mind fitness - very important in this current time! Join us for this 3 hour event and learn some great tips, ideas and...
(View Full Event Description)

Date: 
Monday, June 21, 2021
1:00 PM - 4:00 PM New York (GMT-4)
Approximately 3 hours long

You must login or register

Customer Experience - How To Exceed Expectations


Customer Experience - How you exceed customer expectations during these chaotic times. How you can use self service tools to make it easier for customers to get access to information, omni-channel and other strategies to keep customers informed. Event sponsored by Five9 EMEA Join us for this...
(View Full Event Description)

Date: 
Tuesday, July 6, 2021
1:00 PM - 4:00 PM New York (GMT-4)
Approximately 3 hours long

You must login or register



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