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MCA Banner

The Ultimate Award for Industry Vendors!

The Members' Choice Awards are based on customer experience and satisfaction with your products and services, the winners are showcased as best in class for their industry solution.

It takes just a few minutes to enter the award program. Apart from the chance to win this ultimate award, you get real-time data on customer experience and satisfaction helping you continue to focus on what your customers find of value, and to address areas of concern. The data alone is well worth the small investment in the program!

Enter this award to show existing and potential customers your industry solutions are top-rated!



Recognition from Members Worldwide


Credible - Based on the Voice of The Customer


Get Real Insights From Customers


Customized Voting Based on Where You Sell Your Solutions


Have Bragging Rights for The Year!

RATE CRITERIA Customers will Rate your product/service on the following

  • Quality of the solution
  • Stability of the solution
  • Support from the supplier
  • Ease of use
  • Cost / benefit of the solution
  • Overall Value of the solution
  • Scalability (i.e. the ability to scale the product or service)
  • What do you like about the solution the most (free format)
  • Ease of Integration (i.e. easy to integrate with other products)
  • What improvements would you like to see? (free format)
  • Would you recommend this solution to anyone else yes/no


sample analysis easy to read DATA DIRECT FROM CUSTOMERS!

Solution Scores

Would you recommend this solution to anyone else?

Would you recommend this solution to anyone else[Last Period?]


Entering is easy – You will start by registering your solutions. Then you will add the regions in the world where you provide these solutions, make payment (by credit card or invoice) and then use the tools we created to ask your customers for feedback! That’s it


Select which categories you want to enter from the list below (you can enter as many as you like - the first 3 are included in the basic program):

ACD Help Desk Software Remote Desktop Solution
Analytics Solution Knowledge Management Solution Reporting & Dashboard Tools
Artificial Intelligence Solution Multichannel Solution Self Service Solution
Chat Tools Omnichannel Solution Speech Technology Solution
Performance Management Solution/td> Headsets Workforce Management Solution


Then select which parts of the World you sell these solutions (see regions below) to create personalized links to share with customers:

AMERICAS (North and South Americas) EMEA (Europe, Middle East & Africa) APAC (Asia Pacific)


Pay for your entry fee online (or pay by invoice - note you need to pay invoices to see results)


Use the tools and links we created to ask your customers for feedback and access the results real-time online!
We evaluate all votes and will take the highest vote per customer towards your final average score which will determine the winners for this award. Note to qualify you must have a minimum of 5 different customer votes or 5% of your customer base (whichever is greater) For example if you have 10 customers you will need 5 (min 5) of them to vote. If you have 1000 customers you will need 50 (5%)

Note: When you enter the program we will ask how many customers and users you have. Customers are the number of companies you sold to and users are end-users who may use the product at the customer's site. In some cases, the users may be zero - for example, you sell a 100% self-service solution and no agents/reps actually using the solution


low entry fee Minimal investment to participate

The program is based on award categories and regions. An award category is a product & solutions type and a region is one of 3 regions you sell your solutions:

  • AMERICAS (North and South Americas)
  • EMEA (Europe, Middle East & Africa)
  • APAC (Asia Pacific)
* Entry fee (per region and includes 3 Categories) $595 $595 $595
* Additional Categories (above 3) each $195 $195 $195

*All prices in USD.

IMPORTANT DATES / DEADLINES important information!

Closes: 31st December 2020

The time to enter the awards is NOW! You can register online in minutes and when you do you will set up links for your solutions which you will share.

We recommend you encourage customers to vote for your solution early so you get useful data as soon as possible. The last date to solicit votes is December 31st 2020.

Important Key Dates
Awards Entry Are Closed 31st December 2020
Winners Announced - Online 22nd January 2021

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