Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

Become a Basic Member for free. Click Here

Contact Center Agents - Industry News

Interested in contributing News? Submit Them Online Here

Showing 1 to 15 of 4584 News Items

Mitto Adds Google Business Messages to Help Brands Engage Customers Early in their Journey
New capability allows brands to build customer trust, optimize their experience and communicate with customers where they already are: directly within Google Search and Maps
switzerland flagDate Posted: March 6, 2021
World Connection Honored at 2020 Top Ranking Performers Awards
World Connection, a mid-sized, bilingual BPO with contact centers in Boise, ID and Guatemala City, Guatemala was awarded two medals in the 15th annual Global Top-Ranking Performers Awards from, the Global Association for Contact Center and Customer Engagement Best Practices.
us flagDate Posted: March 6, 2021 3:30 AM
Verizon India and Nirmaan Organization Launch a Mobile Career Counselling
Lab equipped with digital infrastructure and technology based applications for students in rural India
india flagDate Posted: March 5, 2021 7:22 PM
Israel’s Social Security Administration Doubles Customer Service Capability
Avaya enables the Administration’s response to COVID-19, implementing remote work and successfully managing an increase in inbound inquiries
israel flagDate Posted: March 5, 2021 6:34 PM
World's Best Contact Centers in 2020 Announced
Thunder Bay, Ontario - ContactCenterWorld is pleased to announce the winners of the 15th Annual Global Top Ranking Performers Awards from Best in World. The award winners were announced at an online awards ceremony broadcast worldwide to an audience over over 300 professionals on 25th February.
global flagDate Posted: March 5, 2021 3:44 PM
Tech Mahindra and Celonis Launch Frictionless Contact Center BPO Transformation Solution
Celonis and Tech Mahindra have announced an expanded global partnership with the launch of the first of three new joint solutions for Business Process Outsourcing (BPO) transformation.
us flagDate Posted: March 4, 2021 4:26 AM
Aspect Announces Availability of Aspect Via in the Brazil Market
Fully-featured enterprise cloud contact center solution designed to meet the demands of large enterprises — now available in Brazil
brazil flagDate Posted: March 4, 2021 3:11 AM
Gamma Launches New Cloud Contact Centre Solution for SMEs
Gamma Communications plc (“Gamma”) launched their cloud-based omnichannel contact centre solution, Horizon Contact, to help small and medium-sized businesses (SMEs) optimise their customer interactions.
uk flagDate Posted: March 3, 2021 11:26 PM
Tuensang Police Announces Dedicated ‘Helpline’ for Emergency & Other Assistance
The Tuensang Police on March 2 announced a new initiative called “Tuensang 24*7” with a dedicated helpline number touted as “Your New Companion” for “any emergency/need for assistance.”
india flagDate Posted: March 3, 2021 10:11 PM
Five9 Inference Studio Named a Leader in the 2021 Opus Research Decision Makers’ Guide to Enterprise Intelligent Virtual
Five9 ranked the highest in the Track Record category and is the only full CCaaS vendor included in the report...
us flagDate Posted: March 3, 2021 7:41 PM
Observe.AI Announces New AI-Powered Agent Performance & Coaching Suite to Drive Remote Work Future
New Product Line Helps Global Brands Improve CX by Augmenting Agents with Performance Analytics
us flagDate Posted: March 3, 2021 6:26 PM
VeriCall Named Best in The World with Two GOLD Awards in the Global Top Ranking Performers Ceremony from CCW
Plus: VeriCall CEO receives individual Industry Champion Award
uk flagDate Posted: March 3, 2021 3:56 PM
GDRFA-Dubai's Amer Call Centre Services Resume
GDRFA has made the announcement regarding the same on its official Twitter account.
UAE flagDate Posted: March 3, 2021 3:19 AM
Calls to National Bereavement Charity Helpline Up by 68%
National charity for bereaved people in England, Wales and Northern Ireland had a 68% increase in calls last year to its bereavement helpline.
uk flagDate Posted: March 2, 2021 11:19 PM
Zamtel Hands Over Call Centre Functions to a Company Owned by Former Workers
Zamtel has officially handed over its Call Centre operations to Client Care Solutions Zambia Limited, a company founded and operated by its former employees.
zambia flagDate Posted: March 1, 2021 8:08 PM

ABOUT US IN 60 seconds!

Sponsor Message

Latest Americas Newsletter