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Contact Center Agents - Industry News

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Showing 1 to 15 of 4584 News Items


Mitto Adds Google Business Messages to Help Brands Engage Customers Early in their Journey
New capability allows brands to build customer trust, optimize their experience and communicate with customers where they already are: directly within Google Search and Maps
switzerland flagDate Posted: March 6, 2021
World Connection Honored at 2020 Top Ranking Performers Awards
World Connection, a mid-sized, bilingual BPO with contact centers in Boise, ID and Guatemala City, Guatemala was awarded two medals in the 15th annual Global Top-Ranking Performers Awards from ContactCenterWorld.com, the Global Association for Contact Center and Customer Engagement Best Practices.
us flagDate Posted: March 6, 2021 3:30 AM
Verizon India and Nirmaan Organization Launch a Mobile Career Counselling
Lab equipped with digital infrastructure and technology based applications for students in rural India
india flagDate Posted: March 5, 2021 7:22 PM
Israel’s Social Security Administration Doubles Customer Service Capability
Avaya enables the Administration’s response to COVID-19, implementing remote work and successfully managing an increase in inbound inquiries
israel flagDate Posted: March 5, 2021 6:34 PM
World's Best Contact Centers in 2020 Announced
Thunder Bay, Ontario - ContactCenterWorld is pleased to announce the winners of the 15th Annual Global Top Ranking Performers Awards from Best in World. The award winners were announced at an online awards ceremony broadcast worldwide to an audience over over 300 professionals on 25th February.
global flagDate Posted: March 5, 2021 3:44 PM
Tech Mahindra and Celonis Launch Frictionless Contact Center BPO Transformation Solution
Celonis and Tech Mahindra have announced an expanded global partnership with the launch of the first of three new joint solutions for Business Process Outsourcing (BPO) transformation.
us flagDate Posted: March 4, 2021 4:26 AM
Aspect Announces Availability of Aspect Via in the Brazil Market
Fully-featured enterprise cloud contact center solution designed to meet the demands of large enterprises — now available in Brazil
brazil flagDate Posted: March 4, 2021 3:11 AM
Gamma Launches New Cloud Contact Centre Solution for SMEs
Gamma Communications plc (“Gamma”) launched their cloud-based omnichannel contact centre solution, Horizon Contact, to help small and medium-sized businesses (SMEs) optimise their customer interactions.
uk flagDate Posted: March 3, 2021 11:26 PM
Tuensang Police Announces Dedicated ‘Helpline’ for Emergency & Other Assistance
The Tuensang Police on March 2 announced a new initiative called “Tuensang 24*7” with a dedicated helpline number touted as “Your New Companion” for “any emergency/need for assistance.”
india flagDate Posted: March 3, 2021 10:11 PM
Five9 Inference Studio Named a Leader in the 2021 Opus Research Decision Makers’ Guide to Enterprise Intelligent Virtual
Five9 ranked the highest in the Track Record category and is the only full CCaaS vendor included in the report...
us flagDate Posted: March 3, 2021 7:41 PM
Observe.AI Announces New AI-Powered Agent Performance & Coaching Suite to Drive Remote Work Future
New Product Line Helps Global Brands Improve CX by Augmenting Agents with Performance Analytics
us flagDate Posted: March 3, 2021 6:26 PM
VeriCall Named Best in The World with Two GOLD Awards in the Global Top Ranking Performers Ceremony from CCW
Plus: VeriCall CEO receives individual Industry Champion Award
uk flagDate Posted: March 3, 2021 3:56 PM
GDRFA-Dubai's Amer Call Centre Services Resume
GDRFA has made the announcement regarding the same on its official Twitter account.
UAE flagDate Posted: March 3, 2021 3:19 AM
Calls to National Bereavement Charity Helpline Up by 68%
National charity for bereaved people in England, Wales and Northern Ireland had a 68% increase in calls last year to its bereavement helpline.
uk flagDate Posted: March 2, 2021 11:19 PM
Zamtel Hands Over Call Centre Functions to a Company Owned by Former Workers
Zamtel has officially handed over its Call Centre operations to Client Care Solutions Zambia Limited, a company founded and operated by its former employees.
zambia flagDate Posted: March 1, 2021 8:08 PM

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