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Contact Center Agents - Industry News

Interested in contributing News? Submit Them Online Here

Showing 1 to 15 of 4900 News Items


West Yorkshire Police Urge 999 Callers to Stay On the Line
Police are urging people to stay on the line if they call 999 by mistake – as it is estimated that the equivalent of two call handlers’ shifts a day are taken up with dealing with dropped 999 calls.
uk flagDate Posted: August 12, 2022 11:01 PM
Tele2 Russia Launches Contact Center for MVNO Partners
Tele2, a Russian mobile operator, has created the first service center for MVNO partners on the telecom market.
russia flagDate Posted: August 12, 2022 9:10 PM
Balto Now Embedded Directly Within CCaaS and Workflow Systems for Simplified Contact Center App Management
New zero-footprint integration embeds real-time guidance platform into softphone systems and everyday workflow applications for a "single pane of glass" to unleash agent performance.
us flagDate Posted: August 12, 2022 1:44 PM
PSPCL Launches Helpline for its Pensioners
Sharing the details of this new initiative of PSPCL, Harbhajan Singh ETO said that CMA Jaswinder Singh Deputy Chief Accounts officer Pension and Funds, will assist and guide the legal heirs of PSPCL employees/retirees regarding queries relating to family pension on phone number 9646122256.
india flagDate Posted: August 11, 2022 9:05 PM
UK Helpline Launched for East and South-east Asian Victims of Racism
Organisers say On Your Side set up in response to dramatic rise in hate crime directed towards ESEA people since start of pandemic
uk flagDate Posted: August 11, 2022 5:35 PM
The Wine Society Selects Secure Automated Payments from Encoded
The Wine Society can trust us to deliver totally integrated technology that keeps their entire payment environment safe
uk flagDate Posted: August 11, 2022 2:05 PM
Threat Report Shows Dramatic Uptick in Threat Activity with Exploits Growing Nearly 150%
Nuspire’s Q2 2022 Threat Report provides data and insight into malware, exploit and botnet activity
us flagDate Posted: August 11, 2022 8:00 AM
XSELL Technologies Announces Partnership with Five9 to Deliver Results that Matter
XSELL Agent Experience is available on the Five9 CX Marketplace and can be easily integrated with the Five9 Intelligent Cloud Contact Center
us flagDate Posted: August 10, 2022 11:25 PM
Exam Results Scotland: Pupils Urged to Utilise Careers Helpline
The Scottish Education Secretary has urged pupils, parents and carers to utilise a careers hotline ahead of a “nerve-wracking” exam results day.
scotland flagDate Posted: August 10, 2022 8:55 PM
Ryder Turns to RingCentral Cloud Communications to Improve Service
RingCentral, Inc. (NYSE: RNG) announced that Ryder System, Inc. (NYSE: R) has turned to RingCentral for end-to-end business communications needs at Ryder’s fleet maintenance and rental locations
us flagDate Posted: August 10, 2022 3:55 PM
Tata Communications Enhances InstaCC™ Platform with Digital Features
Partners with Genesys® to further transform customer engagement
india flagDate Posted: August 10, 2022 8:00 AM
Kyndryl Helps JCB Launch AI-Based Interactive Automatic Speech Response System for Call Center
JCB Co., Ltd., and Kyndryl (NYSE: KD) announced the launch of an AI-based interactive automatic speech response system to further improve customer satisfaction and service quality.
japan flagDate Posted: August 10, 2022 4:00 AM
Saudi Ministry to Offer Health Services Via Advanced Systems
The ministry has been forging ahead with the introduction of multi-cloud solutions, built on VMware Cloud Foundation, to boost provision to the country’s growing population of more than 35 million people
saudi flagDate Posted: August 10, 2022
SD Worx Chooses Talkdesk Contact Center Solution
European HR services provider puts people at the heart of contact center transformation that features Microsoft Teams integration
belgium flagDate Posted: August 9, 2022 10:17 PM
Reinvent Telecom Wins 2022 Visionary Spotlight Award for its White-Label UCaaS Program
ChannelVision Magazine Recognizes Wholesale Cloud Communications Provider for Empowering Partners with Revenue Growth and Customer Ownership
us flagDate Posted: August 9, 2022 6:51 PM

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