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Contact Center Agents - Industry News

Interested in contributing News? Submit Them Online Here

Showing 16 to 30 of 4749 News Items


Vonage Launches Visual Engagement to Enhance Agent and Customer Experience
New Vonage Contact Center features also include AI-powered virtual assistant, enhanced omnichannel capabilities and deep analytics to improve customer engagement
us flagDate Posted: April 17, 2021 12:38 AM
Denial of Employment, Discrimination at Workplace Among Issues Raised Through NCPEDP Helpline
Denial of employment, discrimination at workplace and refusal to admission in educational institutes are among the issues raised by people with disabilities through a helpline launched by a non-profit organisation.
india flagDate Posted: April 16, 2021 8:08 PM
Sonae MC to Modernize Customer Service Operations With Talkdesk
Portugal market provider in food retail partners with Talkdesk Cloud Contact Center for future-proof customer service
portugal flagDate Posted: April 16, 2021 6:38 PM
RS Components Chooses Orange Business Services as Sole Managed Service Provider
Network transformation central to RS Components’ digital strategy
france flagDate Posted: April 15, 2021 10:53 PM
Fujitsu Australia Joins NVIDIA DGX-Ready Data Centre Program
Fujitsu Australia joins NVIDIA in its DGX-Ready Data Centre Program to help customers solve bigger, more complex data science problems faster with artificial intelligence (AI).
australia flagDate Posted: April 15, 2021 9:58 PM
Spark NZ Selects Calabrio as Part of Unified Front Line Initiative
Cloud-first workforce engagement management platform chosen to enable Digital Services company to flow workforce across contact centres, retail stores and at-home visits to be where their customers are.
newzealand flagDate Posted: April 15, 2021 4:56 AM
IMA to Create Helpline to Support Smaller Clinics in Pune Treating Covid-19
The Indian Medical Association said a helpline would now be set up using the expertise of these volunteer doctors to support smaller facilities that are dealing with the pandemic.
india flagDate Posted: April 15, 2021 2:07 AM
Derbyshire Mental Health Helpline Receives Nearly 20,000 Calls in First Year
A mental health helpline – which was launched last year to help Derbyshire people struggling during the Covid-19 crisis – has received nearly 20,000 calls in its first 12 months.
uk flagDate Posted: April 15, 2021 1:11 AM
Opt for Self-service, MultiChoice Says Over Call Centre Technical Hitch
MultiChoice Kenya has announced that it's call centre is temporarily out of reach due to technical issue.
Kenya flagDate Posted: April 15, 2021 12:15 AM
Responding to SOS Calls, Kavitha Sets Up 24×7 COVID-19 Helpline
In response to continuous SOS calls, Telangana Rashtra Samithi (TRS) MLC and ex-MP K. Kavitha has set up a COVID-19 helpline to help citizens.
india flagDate Posted: April 14, 2021 11:18 PM
Union Fears Over Call Centre Firm's 'Home Webcam Plan'
A union has condemned a call centre company's proposals to send webcams to staff working from home. Some workers at Teleperformance are expecting the technology to arrive later this week.
uk flagDate Posted: April 14, 2021 10:22 PM
Semafone and Avaya Bring Payment Security Capabilities to Contact Center Customers
Reseller agreement builds customer loyalty and trust in digital commerce and strengthens PCI DSS compliance & privacy capabilities for contact centers
uk flagDate Posted: April 14, 2021 9:26 PM
Mission Youth to Establish BPO, Youth Centre, Skills Institute at Pulwama
Chief Executive Officer, Mission Youth J&K, Dr Shahid Iqbal Choudhary along with Deputy Commissioner, Pulwama finalised the modalities for establishment of various youth centric projects aimed at skill development, employment, recreation and career counselling among other initiatives.
india flagDate Posted: April 14, 2021 8:30 PM
DMI Provides Infrastructure Behind COVID-19 Contact Center
Partners with Atento and NTT Data to Aide Maryland Residents
us flagDate Posted: April 14, 2021 7:33 PM
Remdesivir Helpline Either Busy or Unreachable: Pune Hospitals
Several city hospitals and nursing homes on Monday found the 24x7 remdesivir helpline either "busy" or "unreachable", a day after it was set up to streamline the supply of the drug.
india flagDate Posted: April 14, 2021 6:37 PM

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