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CRM News in the Contact Center Industry

Interested in contributing News? Submit Them Online Here

Showing 1 to 15 of 2076 News Items


MTN Ghana Apologises to Subscribers for Internet Connectivity Challenges
MTN Ghana has apologised to its subscribers for the challenges they faced in accessing data services and reaching its call center.
ghana flagDate Posted: March 19, 2024
The Orders of St John Care Trust Partners with Maintel to Drive Digital Transformation
Maintel to deliver a modern fully interlinked cloud communications solution
uk flagDate Posted: March 18, 2024 10:39 PM
Growing Quadient Partner Program Extends to CCM and Financial Automation Solutions
Quadient (Euronext Paris: QDT) is expanding its Quadient Experience Partner Program to include the company’s financial automation solutions.
france flagDate Posted: March 18, 2024 8:31 PM
Tech Mahindra and Sprinklr Partner to Deliver AI-first Customer Experience Platform
Sprinklr (NYSE: CXM), a unified customer experience management (Unified-CXM) platform for modern enterprises, announced a strategic partnership with a provider of digital transformation, consulting, and business re-engineering services and solutions, Tech Mahindra.
us flagDate Posted: March 18, 2024 2:09 PM
SoundCommerce and Cordial Join Forces to Data-Enable Omnichannel Retailers
PacSun Adopts Integrated Solution to Unlock First-Party Data and Customer Experiences
us flagDate Posted: March 18, 2024 12:01 PM
Talkdesk Extends AI and Integration Capabilities in Healthcare With Talkdesk Autopilot
Generative artificial intelligence, combined with deeply integrated and specific healthcare workflows, delivers self-service to improve experiences and reduce the burden on human contact center agents
us flagDate Posted: March 15, 2024 7:37 PM
Digimarc Powers New Consumer Engagement Capabilities and Insights
Digimarc Engage improves consumer communication in both the physical and digital domains while simultaneously uniting these previously separate channels
us flagDate Posted: March 15, 2024 5:19 PM
Crayon Achieves the AWS Generative AI Competency
Recognition validates Crayon’s commitment to innovation in generative AI solutions
norway flagDate Posted: March 15, 2024 12:45 PM
Vonage Named Platinum Winner for Best CCaaS Solution at Telco Innovation Awards 2024
Vonage Contact Center recognized by Juniper Research for standout features including powerful CRM integrations and its ability to augment AI capabilities
us flagDate Posted: March 15, 2024 10:28 AM
Global Partnership with RingCentral
Eckoh announces it has partnered with RingCentral to enhance global contact centre security.
uk flagDate Posted: March 14, 2024 9:13 PM
Salesforce Recognises SA Partners
Salesforce has announced the winners of its 2024 South Africa Partner Awards 2024 across nine award categories.
southafrica flagDate Posted: March 14, 2024 11:37 AM
Rural Mental Health Charity to Launch New live Helpline This Month
The You Are Not Alone (YANA) charity has announced that it will launch its new live mental health helpline this month.
uk flagDate Posted: March 13, 2024 11:15 PM
Sigma Connected and BMet Mark Eight-Year Jobs Partnership Success
Sigma Connected and BMet mark eight-year jobs partnership success
uk flagDate Posted: March 13, 2024 9:43 PM
Xdroid lands AEERC Membership
Xdroid becomes a member of the prestigious AEERC in Spain.
belgium flagDate Posted: March 13, 2024 8:10 PM
LG Uplus to Provide AI Callbot Solution to Cuckoo Call Centers
LG Uplus Corp. will provide its AI Callbot solution to call centers of Cuckoo Electronics Co. and Cuckoo Homesys Co., the company said on Tuesday.
skorea flagDate Posted: March 13, 2024 3:32 PM

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