Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

Chai Domingo
Director, Contact Center
339
Ebru Demir
Customer Engagement and Operation Professional
424
Alvinor Yunaldi
Supervisor Contact Center
135
Наталия Золкина
Project manager, EVAngelist
627

CRM News in the Contact Center Industry

Interested in contributing News? Submit Them Online Here

Showing 1 to 15 of 4924 News Items


Purely CRM Implements Microsoft Dynamics 365 Customer Service for West Coast Reduction Ltd.
Microsoft Dynamics 365 Systems Integrator, Purely CRM, has completed a large project for West Coast Reduction Ltd.’s (WCRL) call center solution and customer portal.
canada flagDate Posted: May 18, 2021 5:55 PM
[24]7.ai Announces Major Enhancements to Engagement Cloud
New applications, neural text-to-speech, technology integrations with Salesforce and Google and HIPAA Compliance make it easier than ever to enable a better customer experience
us flagDate Posted: May 18, 2021 4:05 PM
Tic Goes for Call Centre to Improve Services
Tanzania Investment Centre (TIC) has introduced call- centre to enable investors get correct information in a move to improve investment climate in the country.
tanzania flagDate Posted: May 18, 2021 2:14 PM
Capsule Enhances Online CRM Platform with Microsoft 365 Integration
Capsule, an online CRM, has launched an integration with Microsoft 365 (M365), enhancing its platform with a new Microsoft Outlook add-in, Calendar integration, and Single Sign-On.
uk flagDate Posted: May 18, 2021 12:23 PM
Talkdesk Flexible Shopping Solution Helps Retailers Break Down Channel Silos
End-to-end retail solution provides customers choice and convenience for shopping experiences, while improving communications and cross-channel customer service
us flagDate Posted: May 18, 2021
Telinta and TransNexus Help VoIP Service Providers Comply with STIR/SHAKEN and Robocall Mitigation Requirements
Telinta and TransNexus jointly announced solution to help VoIP service providers comply with STIR/SHAKEN call authentication and robocall mitigation regulations.
us flagDate Posted: May 15, 2021 2:49 AM
Accenture Receives AWS Canadian Partner of the Year Award for Public Sector Innovation and Services
Accenture (NYSE: ACN) has received a Public Sector Partner of the Year award from Amazon Web Services, Inc. (AWS), recognizing its role in helping Canadian public sector organizations drive innovation and build solutions on the AWS Cloud.
canada flagDate Posted: May 14, 2021 10:27 PM
Single Helpline, Free Ambulance for Serious Covid Cases in Rajasthan
In a bid to streamline the process of admitting Covid patients in hospitals, the government on Tuesday has provided a single helpline number for related queries and decided to provide free ambulance service for serious cases.
india flagDate Posted: May 14, 2021 3:55 PM
Govt Strengthens 1031 Helpline with More Staff
Though this number was already in use, the services associated with it have been increased, officials said.
india flagDate Posted: May 14, 2021 1:44 PM
Mainstreet Credit Union Increases Adoption of Digital Solutions with Self-Service Account & Loan Origination
Credit union moves towards a full omni-channel digital banking solution from a single trusted vendor
canada flagDate Posted: May 14, 2021 11:33 AM
Scorebuddy Announces Acquisition of CxMoments: A Fully Integrated Text Analytics Solution for Call Centers
Scorebuddy announced that it has acquired CxMoments, a fully integrated text analytics solution that uses AI and machine learning to mine text data and customer conversations delivering critical, data-driven insights and exposing the reasons why customers contact you.
ireland flagDate Posted: May 14, 2021 1:00 AM
Eight Mitel Leaders Named to CRN’s 2021 Women of the Channel List
Recognized for continued channel advocacy and driving innovative programs to support both partners and customers through the challenges of the global pandemic
us flagDate Posted: May 13, 2021 5:00 PM
Crawford Technologies Partners with BlueRush to Introduce Video Bills and Statements
Crawford Technologies, provider of document solutions that streamline, improve and manage customer communications, and BlueRush, an emerging personalized video Software as a Service (SaaS) company, are partnering to produce personalized contextual video bills and statements.
canada flagDate Posted: May 13, 2021 1:00 PM
Artificial Intelligence 'Chatbot' Answering Telford Council Queries
Telford & Wrekin Council has introduced an artificial intelligence 'chatbot' to answer questions from residents around the clock.
uk flagDate Posted: May 13, 2021 9:00 AM
TCN Launches TCN Operator
TCN, Inc. announced the launch of TCN Operator, the next generation of its flagship platform.
us flagDate Posted: May 13, 2021

New 2021 Membership

About us - in 60 seconds!

Latest Americas Newsletter