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Chai Domingo
Director, Contact Center
Ebru Demir
Customer Engagement and Operation Professional
Alvinor Yunaldi
Supervisor Contact Center
Наталия Золкина
Project manager, EVAngelist

CRM News in the Contact Center Industry

Interested in contributing News? Submit Them Online Here

Showing 1 to 15 of 4924 News Items

Purely CRM Implements Microsoft Dynamics 365 Customer Service for West Coast Reduction Ltd.
Microsoft Dynamics 365 Systems Integrator, Purely CRM, has completed a large project for West Coast Reduction Ltd.’s (WCRL) call center solution and customer portal.
canada flagDate Posted: May 18, 2021 5:55 PM
[24] Announces Major Enhancements to Engagement Cloud
New applications, neural text-to-speech, technology integrations with Salesforce and Google and HIPAA Compliance make it easier than ever to enable a better customer experience
us flagDate Posted: May 18, 2021 4:05 PM
Tic Goes for Call Centre to Improve Services
Tanzania Investment Centre (TIC) has introduced call- centre to enable investors get correct information in a move to improve investment climate in the country.
tanzania flagDate Posted: May 18, 2021 2:14 PM
Capsule Enhances Online CRM Platform with Microsoft 365 Integration
Capsule, an online CRM, has launched an integration with Microsoft 365 (M365), enhancing its platform with a new Microsoft Outlook add-in, Calendar integration, and Single Sign-On.
uk flagDate Posted: May 18, 2021 12:23 PM
Talkdesk Flexible Shopping Solution Helps Retailers Break Down Channel Silos
End-to-end retail solution provides customers choice and convenience for shopping experiences, while improving communications and cross-channel customer service
us flagDate Posted: May 18, 2021
Telinta and TransNexus Help VoIP Service Providers Comply with STIR/SHAKEN and Robocall Mitigation Requirements
Telinta and TransNexus jointly announced solution to help VoIP service providers comply with STIR/SHAKEN call authentication and robocall mitigation regulations.
us flagDate Posted: May 15, 2021 2:49 AM
Accenture Receives AWS Canadian Partner of the Year Award for Public Sector Innovation and Services
Accenture (NYSE: ACN) has received a Public Sector Partner of the Year award from Amazon Web Services, Inc. (AWS), recognizing its role in helping Canadian public sector organizations drive innovation and build solutions on the AWS Cloud.
canada flagDate Posted: May 14, 2021 10:27 PM
Single Helpline, Free Ambulance for Serious Covid Cases in Rajasthan
In a bid to streamline the process of admitting Covid patients in hospitals, the government on Tuesday has provided a single helpline number for related queries and decided to provide free ambulance service for serious cases.
india flagDate Posted: May 14, 2021 3:55 PM
Govt Strengthens 1031 Helpline with More Staff
Though this number was already in use, the services associated with it have been increased, officials said.
india flagDate Posted: May 14, 2021 1:44 PM
Mainstreet Credit Union Increases Adoption of Digital Solutions with Self-Service Account & Loan Origination
Credit union moves towards a full omni-channel digital banking solution from a single trusted vendor
canada flagDate Posted: May 14, 2021 11:33 AM
Scorebuddy Announces Acquisition of CxMoments: A Fully Integrated Text Analytics Solution for Call Centers
Scorebuddy announced that it has acquired CxMoments, a fully integrated text analytics solution that uses AI and machine learning to mine text data and customer conversations delivering critical, data-driven insights and exposing the reasons why customers contact you.
ireland flagDate Posted: May 14, 2021 1:00 AM
Eight Mitel Leaders Named to CRN’s 2021 Women of the Channel List
Recognized for continued channel advocacy and driving innovative programs to support both partners and customers through the challenges of the global pandemic
us flagDate Posted: May 13, 2021 5:00 PM
Crawford Technologies Partners with BlueRush to Introduce Video Bills and Statements
Crawford Technologies, provider of document solutions that streamline, improve and manage customer communications, and BlueRush, an emerging personalized video Software as a Service (SaaS) company, are partnering to produce personalized contextual video bills and statements.
canada flagDate Posted: May 13, 2021 1:00 PM
Artificial Intelligence 'Chatbot' Answering Telford Council Queries
Telford & Wrekin Council has introduced an artificial intelligence 'chatbot' to answer questions from residents around the clock.
uk flagDate Posted: May 13, 2021 9:00 AM
TCN Launches TCN Operator
TCN, Inc. announced the launch of TCN Operator, the next generation of its flagship platform.
us flagDate Posted: May 13, 2021

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