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CRM News in the Contact Center Industry

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Showing 1 to 15 of 5811 News Items


LivePerson Announces the Conversational Cloud™
Empowering brands to understand and respond to customers with artificial intelligence...
us flagDate Posted: August 6, 2020 1:11 AM
Innovest Global Announces Contract Renewal with Byram Healthcare
Byram Healthcare, a Subsidiary of Industry Healthcare Solutions Provider Owens & Minor Awards Innovest's HIPPA Call Center Division an Additional Two Years on contract...
us flagDate Posted: August 5, 2020 11:43 PM
1-800 Contacts Adapts Consumer Engagement During COVID-19
Redpoint’s Intelligent Orchestration Enables Enhanced Omnichannel Personalization for New Segments
us flagDate Posted: August 5, 2020 10:16 PM
UJET and Acqueon to Help Companies Create Modern and Personalized Outbound Campaigns
Integration to combine UJET’s cloud-native contact center solutions with Acqueon’s omnichannel campaign management software
us flagDate Posted: August 5, 2020 8:49 PM
Digital Defense Announces New Partner Program for Managed Service Providers
Program Arms MSPs for Maximum Growth in Dynamic Cloud Security Market Reshaped by Shifting Economics and Client Needs
us flagDate Posted: August 5, 2020 5:54 PM
Create Chatbots in Just a Few Clicks Using Appy Pie Chatbot
Appy Pie Chatbot provides an interface that allows small businesses to create chatbots for their websites and mobile apps with minimum effort and no coding.
us flagDate Posted: August 5, 2020 5:02 AM
No Answer to Nearly Half of Contact Tracing Calls in Brussels
Nearly half of all calls placed by contact tracers in Brussels have gone unanswered this week, sparking concerns among health officials amid efforts to prevent a new wave of the coronavirus pandemic.
belgium flagDate Posted: August 5, 2020 4:30 AM
Pune Police Solve Senior Citizen’s Lockdown Woes with Just a Phone Call
The senior citizen helpline number 1090 has been buzzing since April
india flagDate Posted: August 5, 2020 3:54 AM
Universal Sompo Bets on AI to Ramp Up Motor Insurance
Universal Sompo General Insurance has launched Artificial Intelligence (AI) powered virtual agents for its motor claims services in India.
india flagDate Posted: August 5, 2020 2:04 AM
Lifeline South Coast Opens Dedicated Bushfire Recovery Line Call Centre in Nowra
Lifeline South Coast officially opened a new call centre for its dedicated Bushfire Recovery Line on Friday, July 31.
australia flagDate Posted: August 5, 2020 1:28 AM
Dubai Economy Call Centre Gets 103,860 Calls and 27,395 Emails During National Disinfection Programme
Calls go up 180% and emails 200% compared to the same period in 2019
UAE flagDate Posted: August 5, 2020 12:15 AM
TTEC Announces New EMEA CX Service for Volkswagen Group UK with the Launch of its Leeds Customer Engagement Centre
New centre is set to transform customer experience and drive improved loyalty, retention and advocacy
uk flagDate Posted: August 4, 2020 11:38 PM
CallTower Launches Microsoft Teams Integration with CRM Software
With CT Cloud Unite, CallTower has integrated Microsoft Teams with popular CRM software and new features like Contact Popping
us flagDate Posted: August 4, 2020 11:02 PM
betterworks Ranks in World’s Fastest-Growing SaaS Companies
Betterworks Honored in SaaS Mag’s Prestigious Annual “SaaS 1000”
us flagDate Posted: August 4, 2020 10:25 PM
English Heritage Chooses Noble Systems to Enhance Customer Experience with Inbound and WFM Solutions
Noble announces its partnership with English Heritage. The charity selected Noble’s Inbound and WFM solutions to improve the customer experience and offer a rapid ROI.
uk flagDate Posted: August 4, 2020 9:12 PM
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