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CRM News in the Contact Center Industry

Interested in contributing News? Submit Them Online Here

Showing 1 to 15 of 2116 News Items


Azerbaijan's Education Ministry's Call Centre to Respond to Citizens' Inquiries on New Direction
A new direction of activity has been created for the Ministry ofEducation's Call Centre, Azernews reports.
Azerbaijan flagDate Posted: March 28, 2024 9:37 PM
Telstra Triple-0 Outage Caused by Multiple Technical Issues, Investigation Concludes
Telstra has investigated a triple-0 outage that took place on March 1 and concluded the incident was the combination of a technical fault, an issue in the backup process and a communication error.
australia flagDate Posted: March 28, 2024 8:13 PM
Operata Has Been Awarded Selection for the Innovation Showcase for Advancing CX with CX Observability
Operata has been awarded selection for the Innovation Showcase at Enterprise Connect 2024 (EC24), marking a significant achievement in its commitment to enhancing the efficiency and functionality of contact centers through CX Observability.
australia flagDate Posted: March 28, 2024 6:49 PM
SuccessKPI Releases AI-Powered Unified Data & Reporting for View of Zoom Contact Center Interactions
Out-of-the-box enterprise reporting helps supercharge insights
us flagDate Posted: March 28, 2024 5:25 PM
Journey.ai and Zoom Announce Partnership to Revolutionize Contact Center Security and Customer Experience
The new partnership leverages Journey.ai's patented technology to enhance Zoom Contact Center, enabling unparalleled security, efficiency, and user experience.
us flagDate Posted: March 28, 2024 11:49 AM
Calabrio Introduces AI-Powered Interaction Summaries
Calabrio, introduced its GenAI-powered Interaction Summary – enabling contact centers to enhance customer experience, efficiency, and cost savings.
us flagDate Posted: March 27, 2024 11:44 PM
eGain Announces AssistGPT™ for CCaaS at Enterprise Connect
eGain Corporation (NASDAQ: EGAN), an AI knowledge platform for customer service, announced the availability of its AssistGPT™ generative AI service for CCaaS.
us flagDate Posted: March 27, 2024 10:54 PM
Ventrica Joins Forces With Global Parentcare Brand Tommee Tippee
Ventrica is delighted to announce a brand-new partnership with Tommee Tippee.
uk flagDate Posted: March 27, 2024 10:04 PM
Eastvantage Expands Global Footprint with Launch of Morocco Delivery Center
Managed Services and outsourcing provider opens CRM hub in Tangier
morocco flagDate Posted: March 27, 2024 9:14 PM
This Mini Call Centre Will Join Generations Together to Share Advice
A phoneline is being trialled for young people to get advice and guidance – manned entirely by the elderly.
scotland flagDate Posted: March 27, 2024 8:24 PM
Vonage to Launch Enhanced Noise Cancellation
Boosts agent productivity and elevates customer experience with embedded AI for Vonage Contact Center
us flagDate Posted: March 27, 2024 7:34 PM
Leprosy Mission Inaugurates Call Centre to Address Mental Health Issues
The Leprosy Mission, Nigeria (TLMN), has inaugurated ‘Wellness Connect’, a toll-free Call Centre dedicated to providing psychosocial support services for individuals to help address mental health issues across the country.
Nigeria flagDate Posted: March 27, 2024 6:44 PM
Cisco Furthers Customer Experience Momentum with New Offerings That Extend Customer Value
Webex by Cisco helps agents deliver experiences, enhanced by AI with Cisco AI Assistant.
us flagDate Posted: March 27, 2024 5:54 PM
BeatO Receives Award for Best Omni-Channel Customer Experience Initiative in Health Tech
BeatO announced that it has been honored with the esteemed award for the Best Omni Channel Customer Experience Initiative in Health Tech at the 3rd Annual CX Excellence Awards 2024 – Delhi Edition recently.
india flagDate Posted: March 27, 2024 4:14 PM
Group of Oncologists Launch Free-of-Cost Second Opinion Helpline Number for Cancer Patients
Cancer patients can call on this number to speak to oncologists directly or even do a video call to discuss about their treatment.
india flagDate Posted: March 27, 2024 3:24 PM

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