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Contact Center Customer Service - Industry News

Interested in contributing News? Submit Them Online Here

Showing 1 to 15 of 6665 News Items


GlowTouch Expands Operations to the Dominican Republic
Growing customer demands lead to nearshore expansion
dr flagDate Posted: July 29, 2021 3:23 AM
Zoho to Make Zoho Invoice Free of Charge to Empower SMBs to Rebuild and Grow
The company's decision reinforces its support for the SMB community and will allow business owners to simplify billing and payment processes, helping companies receive payments faster.
us flagDate Posted: July 29, 2021 2:19 AM
Online Republic Launches AI Chatbot ‘Wheelie’ to Support International Growth
Global travel e-commerce group Online Republic has launched an Ambit conversational AI chatbot, ‘Wheelie’, to scale up and support its customer service for its two global land travel brands.
newzealand flagDate Posted: July 29, 2021 1:15 AM
Pakistan Sets Up New Call Centre in Dubai Consulate
The Pakistan Consulate-General in Dubai has established a new call centre to help citizens in the northern emirates and advised Pakistanis to use the services through their already available app, according to a press statement by the Pakistan Consulate.
UAE flagDate Posted: July 29, 2021 12:11 AM
TELUS International Named a Leader on the 2021 Everest Group CXM Services PEAK Matrix for a 3rd Consecutive Year
Revenue growth propels TELUS International to a top 10 position on the 2021 Everest Group BPS Top 50 List
canada flagDate Posted: July 28, 2021 11:07 PM
UNDP Opens Two Renovated Medical Call Centers in Eastern Ukraine
The European Union and the United Nations Development Programme (UNDP) in Ukraine, together with national partners, officially opened two renovated medical call centers in Kramatorsk, Donetsk region, and Severodonetsk, Luhansk region.
ukraine flagDate Posted: July 28, 2021 10:03 PM
IACAD Call Centre Receives Over 10,000 Requests Until June
The Customer Service Department of the Islamic Affairs and Charitable Activities Department in Dubai (IACAD) received over 4,000 requests to issue a "fatwa", the most requested services.
UAE flagDate Posted: July 28, 2021 8:59 PM
Government Contact Center Receives Over 3.8 Million Calls in 3 Months
The Government Contact Center received over 3.8 million calls regarding services related to healthcare, education, commerce and business during second quarter of 2021.
qatar flagDate Posted: July 28, 2021 7:55 PM
Verloop.io Infuses Money to Build NLP Super Bots
Customer support automation startup Verloop.io said it has invested into developing super bots that can understand natural languages for improving support automation.
india flagDate Posted: July 28, 2021 6:51 PM
Amazon Sellers Can Now Hire Chatbot-Trained VAs From VAA Philippines
VAA Philippines has announced its Amazon VA team is now trained in creating chatbots. Chatbots are quickly becoming a popular digital marketing tool for positive customer engagement and increasing brand reviews
philippines flagDate Posted: July 28, 2021 5:47 PM
Emplifi Service Cloud Further Extends Email Automation and Social Messenger Capabilities
Emplifi’s AI-based Email Virtual Assistant (EVA) drastically reduces the time and cost associated with customer support, while Social Messenger capabilities provide convenience for consumers across multiple messaging apps.
us flagDate Posted: July 28, 2021 4:43 PM
Many Contact Center Leaders Do Not Want to Keep Agents Remote Despite Recent Business Benefits
2nd edition of the study finds that technology, training, and building an agent community are keys to a successful hybrid work model for the future
us flagDate Posted: July 28, 2021 3:39 PM
3CLogic and ScreenMeet Announce Strategic Partnership to Enhance ServiceNow’s Omnichannel Capabilities
Partnership complements ServiceNow’s existing digital channels with integrated voice and video capabilities to streamline and solve complex IT, customer, or field inquiries faster.
us flagDate Posted: July 27, 2021 1:00 AM
Evolve IP Recognized in 2021 Gartner Market Guide for Desktop as a Service
Managed Desktop as a Service Delivered Through Private or Public Cloud, integrated with Microsoft Teams and Contact Center to Support Remote and Hybrid Working
us flagDate Posted: July 26, 2021 11:00 PM
Intrado and ADT Partner to Enhance Emergency Response via Direct Data Messaging to 911 Communications Centers
America’s #1 smart home security provider leverages Intrado platform to quickly deliver human-verified data to 911 centers
us flagDate Posted: July 26, 2021 9:00 PM

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