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Contact Center Customer Service - Industry News

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Showing 1 to 15 of 6529 News Items


BWSSB to Set Up Helpline to Regulate Cleaning of Pits, Septic Tanks
The Bangalore Water Supply and Sewerage Board (BWSSB) is working towards setting up a helpline.
india flagDate Posted: March 1, 2021 6:22 PM
ACUITY® by Tyto Athene Partners with MicroAutomation to Launch ACUITY NG 9-1-1 Solution
Tyto Athene, LLC is excited to announce in partnership with MicroAutomation.
us flagDate Posted: March 1, 2021 5:29 PM
Eleveo Recognized as One of Nashville's 100 Fastest Growing Companies in 2020
Eleveo is in good company with diverse businesses in the Nashville area. We provide simplified solutions to call center problems.
us flagDate Posted: March 1, 2021 3:43 PM
NICE inContact CXone Recognized by Frost & Sullivan for Contact Center Innovation in Europe, Australia
CXone customer experience platform acknowledged for growth excellence and strategy innovation
us flagDate Posted: February 27, 2021 2:35 AM
IPI Picks Up EMEA Partner of the Year Award from Genesys
IP Integration (IPI) announced that it has been honoured by Genesys with the EMEA Partner of the Year – Net New Logo Award.
uk flagDate Posted: February 26, 2021 11:11 PM
KONE Strengthens Its Partnership With Orange Business Services and Migrates Its Contact Center Infrastructure to the Clo
Moving global contact center to the cloud to simplify and optimize operations Key element for transformation of the customer service experience
france flagDate Posted: February 26, 2021 7:47 PM
ePlus Implements Cisco Contact Center as Foundation for Rowan University COVID Vaccine Distribution
ePlus inc. announced that it has successfully implemented a cloud-based Cisco call center solution that helped clear the way for Rowan University in New Jersey to become a COVID vaccine distribution center in the state.
us flagDate Posted: February 26, 2021 4:23 PM
Skipton Building Society Takes Workforce Management and Employee Engagement to the Cloud with NICE
NICE’s solutions ensure intelligent automation of intraday self-scheduling and accurate AI-driven forecasting, increasing employee satisfaction and optimizing ROI for Skipton
uk flagDate Posted: February 26, 2021 4:02 AM
First Central Goes Live with Shift Insurance Suite to Mitigate Fraud in Application and Claims Processes
UK Motor Insurer partners with Shift Technology for AI-driven fraud detection
uk flagDate Posted: February 26, 2021 2:20 AM
Benenden Health Selects Sabio to Support Critical Customer Engagement Technologies
Private healthcare provider engages Sabio to support key Avaya and Verint technologies enabling transition to next generation cloud CX platform
uk flagDate Posted: February 26, 2021 12:38 AM
MSF Launches 24-hour Domestic Violence Helpline for Victims, Public to Seek Help
Victims and members of the public can now call a 24-hour national helpline to report family violence and other cases of abuse and neglect.
singapore flagDate Posted: February 25, 2021 10:56 PM
EPFO WhatsApp Helpline Service: All You Need to Know About
EPFO WhatsApp Helpline Service: This initiative allows the PF subscribers to interact directly with EPFO’s regional offices at a personalized level adhering to the one-to-one guidance principle. Check here the step-by-step guide for users to use EPFO WhatsApp-based service.
india flagDate Posted: February 25, 2021 9:14 PM
RingCentral Introduces Direct Calls from Salesforce
Sales agents can now manage customer conversations directly from Salesforce for increased efficiency and productivity
us flagDate Posted: February 25, 2021 7:32 PM
Stellenbosch-based Clevva Goes Global After Signing UK Deal
Artificial intelligence-based Web platform developer Clevva has partnered with UK-based robotic process automation (RPA) firm Blue Prism, in a collaboration that will see the Stellenbosch-based firm going global.
southafrica flagDate Posted: February 25, 2021 4:42 AM
UAE First Customer Experience Service
A new service is being launched in the UAE to enable organisations to outperform in Customer Experience
UAE flagDate Posted: February 25, 2021 3:27 AM

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