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Contact Center Human Resources - Industry News

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Showing 16 to 30 of 2976 News Items


Fuze Announces Partnership with Verint to Power Customer Engagement for the Global Enterprise
Fuze Contact Center with Verint Workforce Management enhances integrations to streamline contact center scheduling and forecasting
us flagDate Posted: June 17, 2021 7:11 AM
Bahrain-based Gulf CX Plans to Create 450 Jobs in Three Years
Gulf CX operates a local contact centre that is 50% staffed by women
Bahrain flagDate Posted: June 17, 2021 1:34 AM
How Helpline for Reporting Power Disruptions Turned the Covid Tide in Bengaluru
The Bescom helpline, 1912, to report power cuts turned out to be a game-changer when Bengaluru was reeling under a deluge of Covid-19 infections during the second wave.
india flagDate Posted: June 16, 2021 11:51 AM
TouchPoint One and Five9 Integration Empowers the Contact Center Workforce
TouchPoint One Performance Management System Maximizes the already clear value of the Five9 Cloud Contact Center Solutions by helping Boost Workforce Engagement, Productivity, and Retention.
us flagDate Posted: June 16, 2021 8:26 AM
1929 Call Centre Makes 1,839 Calls to 645 Red Flag Patients
Better Monitoring of COVID-19 home Isolation Patients
india flagDate Posted: June 15, 2021 10:09 PM
Metro Mayor to Join Workers Protesting Against the Closure of Flagship Call Centre Capita
Metro Mayor Andy Burnham will join demonstrators protesting against controversial proposals to shut a flagship call centre in Bury.
uk flagDate Posted: June 15, 2021 11:51 AM
OnPoint Warranty Solutions to Bring More Than 100 Full-time Jobs to Louisville
Louisville-based warranty company is expanding call-center and will employ dozens.
us flagDate Posted: June 15, 2021
SASSA Call Centre Capacity has Improved
The agency has upped its helpline answer rate from 30% to 79%
southafrica flagDate Posted: June 14, 2021 9:00 PM
CSAT Survey Results Show High VOXYS Customer Satisfaction Index
VOXYS CSAT index is 8.6. The figure is 0.6 higher than the industry standard SORS 4.2.
russia flagDate Posted: June 14, 2021 1:00 PM
Firm to Create 565 Home-working Jobs for Northern Ireland
More than 500 home-working jobs have been promised for Northern Ireland by a global supplier of back office services.
nireland flagDate Posted: June 12, 2021 4:25 AM
Teleperformance Recognized as the 2021 North American BPO Competitive Strategy Innovation Leader
Teleperformance continues to make its mark as the global leader in customer experience management with its commitment to providing simpler, faster, and highly secure customer interactions
us flagDate Posted: June 11, 2021 9:50 PM
BMO Financial Group Selects AWS as Its Preferred Cloud Provider
One of Canada’s largest financial institutions is leveraging AWS to modernize its banking platforms and power its digital transformation into a cloud-first organization
canada flagDate Posted: June 11, 2021 9:00 PM
Sigma Expands BPO Business in Cape Town with 500 Hires
Cape Town-based outsourcing provider Sigma has opened a new contact centre in the city, housing 500 jobs.
southafrica flagDate Posted: June 11, 2021 1:00 PM
Avaya Cloud Office™ Offers New Features Enhancing Cloud Communications for Global Businesses Going Forward
Avaya device-specific Capabilities Deliver Differentiated UCaaS Solution to Call, Meet, Message and More in the Cloud
us flagDate Posted: June 11, 2021
Martello Launches Global Partner Program
New partner LDI joins to offer Microsoft 365 and Teams digital experience monitoring to its clients.
canada flagDate Posted: June 11, 2021 4:47 AM

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