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Contact Center Management - Industry News

Interested in contributing News? Submit Them Online Here

Showing 1 to 15 of 703 News Items


Gamma Communications Plc Selects Noetic to Put Cyber Asset Intelligence at the Heart of their Expansion Strategy
European acquisitions drive the need for greater visibility into cyber asset landscape across different markets.
uk flagDate Posted: September 30, 2022 11:18 AM
Fake Call Center Duping US Citizens Busted in Gurugram, Nine Arrested
Nine people were arrested from Gurugram for allegedly duping US citizens by posing as officials of the US government, police said.
india flagDate Posted: September 29, 2022 7:10 PM
SLACC Provides Emergency Referral Information to Displaced Families
The Sindh Legal Advisory Call Centre (SLACC), through its toll-free number 0800-70806 as a free tele-legal advisory service, is providing legal advice and referral information to callers by connecting them to the Provincial Disaster Management Authority (PDMA) and other government resources for rapid relief.
Pakistan flagDate Posted: September 27, 2022 5:04 PM
In 8 Years, J&K Women Helpline Receives Over 1.26 lakh Distress Calls
According to the data, 3873 crimes against women were registered in 2021 while the number was 3517 in 2020.
india flagDate Posted: September 22, 2022 5:54 PM
Kolkata: Rachakonda Cops Bust Call Centre Which Hired Telugu-speaking Scamsters
The gang was paying the Telugu-speaking executives a commission of 30 per cent for each task assigned to them.
india flagDate Posted: September 22, 2022 4:17 PM
Balto Elevates the Agent Experience in the Contact Center with New Suite of Features
Reaffirms commitment to agent empowerment for retention and growth in the contact center
us flagDate Posted: September 22, 2022 1:02 PM
Silah Gulf Achieves ISO 27001 Certification for Information Security
Meets Requirements for Establishing, Implementing, Maintaining, and Improving its Information Security Management System
Bahrain flagDate Posted: September 21, 2022 5:46 PM
Playvox Announces AutoQA to Transform Quality Assurance with the Power of AI
Customer support QA teams trying to do more with less can access unprecedented insights with no added headcount
us flagDate Posted: September 21, 2022 9:11 AM
New Calabrio Research: Consumers Judge Brands Based on their Customer Service Experience
Calabrio, a workforce performance company, has identified a direct correlation between contact centres, brand loyalty and brand revenue.
uk flagDate Posted: September 19, 2022 7:59 AM
Incheon Airport Becomes World's First to Achieve Highest Level of Airport Customer Experience Accreditation
ACI World announced the launch of the new highest level of its Airport Customer Experience Accreditation program.
skorea flagDate Posted: September 19, 2022 6:31 AM
TriageLogic Offers New Artificial Intelligence Tool for Medical Messages
TriageLogic announces its new patent-pending, Artificial Intelligence-based tool for medical messages intake operators.
us flagDate Posted: September 16, 2022
Teleperformance Recognized by Frost & Sullivan with Customer Value Leadership Award
Teleperformance, a global provider in Outsourcing and Digital Integrated Business Services, encompassing CX, Back-Office and Transformation Solutions, extensively uses intelligent automation, advanced analytics and process optimization, to learn customers' needs, and deliver an elevated customer experience.
india flagDate Posted: September 15, 2022 12:00 PM
CCMG & COPC Inc. Partner to Propel South Africa's Contact Centre Industry Development
COPC Inc. is pleased to announce a new partnership with the Contact Centre Management Group (CCMG) in South Africa.
southafrica flagDate Posted: September 14, 2022 6:51 AM
ValidSoft's Trusted eXperience™ Now Available on Genesys AppFoundry
ValidSoft, a provider in voice biometric solutions, combines with Genesys marketplace of solutions to securely authenticate and guarantee a person's identity using his or her voice. It is fast, safe and friction free.
us flagDate Posted: September 7, 2022 4:43 PM
Thousands Call New Chinese Domestic Violence Helpline App
Thousands of Chinese women have called a new domestic violence helpline app within days of its launch, its founder said.
china flagDate Posted: September 2, 2022 4:29 PM

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