Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

Become a Basic Member for free. Click Here

Contact Center Management - Industry News

Interested in contributing News? Submit Them Online Here

Showing 1 to 15 of 774 News Items

Semafone Achieves Avaya Compliance to Further Improve Customer Experience
Semafone whose patented data compliance solution Cardprotect Voice+ is now compliant with key customer engagement solutions from Avaya (NYSE: AVYA).
us flagDate Posted: January 22, 2021 6:33 PM
Corporate Partnership: NRC and Twilio Offer lifeline to Displaced During Pandemic
The Norwegian Refugee Council (NRC) has teamed up with Twilio, a cloud communications platform, to improve communication and information access for thousands of refugees and displaced people throughout the pandemic.
norway flagDate Posted: January 21, 2021 10:46 PM
Keyfactor Announces Strategic DevSecOps Partnership with Infinite Ranges
Partnership Facilitates DevOps Standards and Best Practices Implementation and Cryptographic Security Assurance within the Development Pipeline
us flagDate Posted: January 20, 2021 9:32 PM
Labour Calls for Helpline to Report Employers Forcing Workers to Come In During Covid Pandemic
More than one in nine workers said they were ordered back to their workplace when they could have worked from home
uk flagDate Posted: January 19, 2021 11:59 PM
Xdroid Applauded by Frost & Sullivan for Its Innovative Voice and Facial Analytics Solution Portfolio
The company's highly flexible and customizable portfolio is based on its proprietary language engine and features speech analytics and automated feedback
us flagDate Posted: January 16, 2021 4:25 AM
Human Error - Not Training - is #1 Cause of Contact Center Agent Mistakes, New Balto Survey Reveals
AI-enabled, real-time guidance can support contact center agents in the moment, reinforcing training and providing support when they need it most
us flagDate Posted: January 15, 2021 7:09 PM
Renovus Capital Partners Invests in Inflow Communications
Renovus Capital Partners (Renovus), a Philadelphia-area private equity firm, announced that it has made a growth investment in Inflow Communications.
us flagDate Posted: January 15, 2021 9:00 AM
Patient Recruiter Convicted in Telemedicine Scheme Against Medicare
The owner of an Orlando-area telemarketing call center was convicted for his role in a kickback scheme involving expensive genetic tests and fraudulent telemedicine services that resulted in the payment of approximately $2.8 million in false and fraudulent claims to Medicare.
us flagDate Posted: January 12, 2021 8:06 PM
Verint Expands Customer Engagement Market Leadership in Asia Pacific
Frost & Sullivan Ranks Verint First in APAC Market Share for Cloud and On-Premises Workforce Management, Quality Monitoring, and Analytics; Firm Names Verint Contact Centre Optimization Solution of the Year
australia flagDate Posted: January 7, 2021 9:56 PM
CPS Energy Designated 2020 Customer Champion by Escalent
Escalent, a human behavior and analytics firm, designated CPS Energy as a 2020 Customer Champion. CPS Energy ranked 1st in the U.S. Southern Region for 2020 as a combined (electric & natural gas) utility with a score of 749 (on a 1,000-point benchmark scale), an increase from 733 in 2019.
us flagDate Posted: January 6, 2021 9:29 PM
Sangoma Commended by Frost & Sullivan for Delivering Exceptional Customer Experience
Frost & Sullivan recognizes Sangoma Technologies Corporation with the 2020 North American Competitive Strategy Leadership Award. Sangoma's unified communications (UC) portfolio includes the two open-source private branch exchange (PBX) platforms.
us flagDate Posted: January 6, 2021 3:05 PM
KYRO India Launches 'Nirbhaya Helpline' for Those in Need of Simple Legal Aid
The organisation has a presence in Tamil Nadu, Karnataka, Telangana, Delhi, and Kerala
india flagDate Posted: January 5, 2021 8:56 PM
Customer Service: Only 20% of Bank Staff Know Kannada
Eighty percent of the bank employees recruited to banks after 2014 are from outside the state, according to a report.
india flagDate Posted: January 1, 2021 9:00 PM
India's CBI Helped US Sleuths Shut Down a Call Centre Scam That Impersonated Microsoft at Times
A federal court has permanently shut down a US-based computer scam that preyed on elderly Americans using call centre operators in India resulting in losses of hundreds of thousands of dollars.
india flagDate Posted: December 31, 2020 10:46 PM
Loan Fraud: Call Centre Staff Trained to Lure Customers
The Telangana State Police had raided multiple such call centres across the country after cases were registered in Hyderabad, Cyberabad, Rachakonda, Siddipet and Ramagundam police limits.
india flagDate Posted: December 31, 2020 8:37 PM

ABOUT US IN 60 seconds!

Latest Americas Newsletter