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Contact Center Management - Industry News

Interested in contributing News? Submit Them Online Here

Showing 16 to 30 of 691 News Items


California Regional MLS Earns Center of Excellence Recognition from BenchmarkPortal
The customer care center for California Regional MLS (CRMLS) has been certified as a Center of Excellence by BenchmarkPortal for 2023.
us flagDate Posted: March 5, 2024 11:15 AM
Macorva's AI-powered Feedback Solutions Now Available on the Genesys AppFoundry
In an economy where exceptional experiences drive success, skilled agents play a crucial role in converting one-time buyers into brand loyalists.
us flagDate Posted: February 29, 2024 9:00 PM
Avangrid Awarded Customer Experience and Digital Center of Excellence
Recognized for cultural transformation and digital excellence
us flagDate Posted: February 29, 2024 6:00 PM
Call Center in Cebu City Involved in Alleged Investment Scam
Operatives of the National Bureau of Investigation-National Capital Region (NBI-NCR) pounced on a call center company in Cebu City for alleged involvement in investment scam that swindled Australian nationals.
philippines flagDate Posted: February 27, 2024 1:20 PM
SugarCRM Recognized as a Leading Vendor in Constellation ShortList for Sales Force Automation
Sugar Sell Makes the Hard Things Easy for Modern-Day Sales Warriors to Automate Anything, Accelerate Everything, and Predict What’s Next to Fuel Business Growth
us flagDate Posted: February 23, 2024 9:57 PM
Call Centre Fraud Case: ED Conducts Raid Across Kolkata
The Enforcement Directorate (ED) conducted a raid across the city in connection with a call centre fraud case.
india flagDate Posted: February 23, 2024 7:37 PM
Coimisiún na Meán Opens Contact Centre Providing Information on Digital Services Act Enforcement
Act regulating large online platforms came into effect last week
ireland flagDate Posted: February 21, 2024 4:00 PM
Bank Employee Arrested for Selling Customer Data to Call Center Gangs
Cyber police have apprehended another bank employee involved in the illicit sale of customer data.
Thailand flagDate Posted: February 20, 2024
Taiwanese Men Nabbed for Trying to Set Up Scam Call Centre
Four Taiwanese men wanted in their country for organised crime and fraud were caught by police here while trying to set up a scam call centre.
malaysia flagDate Posted: February 19, 2024 11:30 AM
Platform One Unveils CX Program Scorecard
Empowering Professionals with Tailored Insights to Elevate Customer Experience Excellence
us flagDate Posted: February 14, 2024 2:59 PM
IntouchCX Acquires Mexico-based Contact Center Beliveo
IntouchCX has announced the acquisition of Beliveo, a nearshore contact center and business processing outsourcer (BPO) in Mexico.
canada flagDate Posted: February 14, 2024 1:05 PM
Report: Stroke Patients Turning to Support Line Before Ambulance
Shocking new data reveals an increasing number of people are calling the Stroke Foundation's phone support line before calling an ambulance.
australia flagDate Posted: February 13, 2024 9:36 AM
Oracle Named the Leader in B2B Customer Data Platforms by Independent Research Firm
Oracle Fusion Cloud Customer Experience (CX) scores highest in current offering category in B2B Customer Data Platforms Analyst Report
us flagDate Posted: February 12, 2024 6:34 PM
Sentul Cops Bust Scam Call Centre Targeting UK Victims
A scam call centre here that targeted victims from the United Kingdom has been busted in a police raid.
malaysia flagDate Posted: February 9, 2024 3:56 PM
Conversational AI is Transforming Intelligent Contact Centers, Driving Enhanced Customer Experiences
Aragon Research releases the Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center (ICC), 2024
us flagDate Posted: February 9, 2024 2:34 PM

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