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Contact Center Outsourcing - Industry News

Interested in contributing News? Submit Them Online Here

Showing 1 to 15 of 294 News Items


TTEC Announces Outsourcing Solutions for Improved Customer Experience
TTEC Holdings, Inc. (NASDAQ:TTEC announced the availability of Adapt Now, outsourcing capabilities to drive improved CX outcomes...
us flagDate Posted: June 23, 2022 4:37 PM
Speed Commerce Wraps Up Capacity-Building Campaign
The company has expanded its capacity in response to growing demand for outsourcing.
us flagDate Posted: June 21, 2022 9:07 PM
South Africa’s GBS Sector Tipped for ‘Phenomenal’ Growth
The US will be a key market for the growth of SA’s global business services (GBS) sector - also known as the business process outsourcing sector - in the near future.
southafrica flagDate Posted: June 20, 2022 3:54 PM
Philippines’ Call Centres Want Tax Perks While Workers Stay Home
Philippine outsourcing companies said a government return-to-office order threatens the growth of the industry, a key pillar of the economy.
philippines flagDate Posted: June 17, 2022 9:00 AM
ccc Applauded by Frost & Sullivan for Delivering Exceptional Customer Experiences and High-performance Results
ccc by stc adapted very quickly to the new environment, implementing cutting-edge technologies to drive digital transformation that ensures the best customer experience and opens up new business horizons.
saudi flagDate Posted: June 16, 2022 11:41 PM
Acqueon/Genpact Launch Strategic Partnership & Joint Offering to Disrupt Banking with “Zero-Ops” Collections
Consumer delinquency rates have begun to surge after two-years of record lows; the market providers have joined forces to provide every Genpact customer with Acqueon’s proactive customer engagement solution for Collections
us flagDate Posted: June 16, 2022 4:03 PM
SuccessKPI and LiveVox Partner to Lead Next Generation CX for Contact Centers
LiveVox customers enabled with SuccessKPI realize immediate time to value with out-of-the-box integrations
us flagDate Posted: June 14, 2022 8:18 PM
TransPerfect Announces New Contact Center in El Paso, Texas
Company Is Currently Hiring Bilingual Staff for More than 400 Positions
us flagDate Posted: June 14, 2022 4:37 PM
UK’s “Fastest-growing” Independent Outsourcer to Create 300 New Jobs in Response to Rising Energy Prices
Kura, an internationally operating provider in customer service outsourcing, has revealed substantial growth in the utilities sector across markets in the UK, US, and South Africa.
uk flagDate Posted: June 14, 2022 11:05 AM
Sigma Connected celebrates nine wins at South Africa's Cape BPO Awards
Nine trophies for Sigma Connected.
southafrica flagDate Posted: June 10, 2022 12:05 PM
Governor Lee, Commissioner Rolfe Announce Advanced Call Center Technologies to Create 650 New Jobs in Sullivan County
New jobs will be created at two locations in Bristol and Kingsport
us flagDate Posted: June 8, 2022 10:16 PM
Merchants Becomes First SA BPO to Join UN Global Compact
As part of its sustainability journey, BPO provider and customer experience partner, Merchants, today becomes South Africa’s first BPO to join the United Nations Global Compact.
southafrica flagDate Posted: June 3, 2022 12:06 PM
TCN Celebrates Three Industry Award Wins for 2021 Consumer Insights About Customer Service Survey
Hermes Creative Awards and Communicator Awards recognize TCN for its inaugural consumer survey, placing at both gold and platinum tiers
us flagDate Posted: June 2, 2022 9:36 AM
TTEC Canada Wins Business Intelligence Group 2022 Organization of the Year
Recognized for Excellence in Customer Service
canada flagDate Posted: June 1, 2022 5:32 PM
Vergent LMS Announces New Communications Capability Powered by TCN
Vergent LMS, a fintech lending platform, announced that it is partnering with TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs and collection agencies.
us flagDate Posted: May 20, 2022 8:40 PM

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