Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

Become a Basic Member for free. Click Here

Contact Center Outsourcing - Industry News

Interested in contributing News? Submit Them Online Here

Showing 1 to 15 of 295 News Items

Arise Virtual Solutions named a Leader in Everest Group's 2021 PEAK Matrix® for Work at Home Agent
Arise Virtual Solutions announced the company's platform was recognized as a Leader in Everest Group's 2021 PEAK Matrix® Assessment for Work at Home Agent (WAHA) Customer Experience Management (CXM).
us flagDate Posted: February 25, 2021 4:08 PM
Cape Town’s Call Centre Sector Makes Employment Inroads
A total of 6 399 new job opportunities were created in the City of Cape Town’s business process outsourcing (BPO) sector between January and December 2020.
southafrica flagDate Posted: February 23, 2021 10:01 PM
ibex Acclaimed by Frost & Sullivan for Leading the CALA Customer Experience Outsourcing Market
Its purpose-built technology platform, wide footprint, and strong customer centricity helps ibex thrive even in difficult market conditions
brazil flagDate Posted: February 5, 2021 4:48 PM
Ibex Launches a Call Center in Jamaica’s Portmore
BPO provider Ibex has launched yet another contact center in the Jamaican coastal town of Portmore, promising to add 1,200 new employees to its bulging workforce in the Caribbean country.
jamaica flagDate Posted: February 3, 2021 8:36 PM
Confie Named Best Call Center by Yo Amo Tijuana
Seguros Confie, the Shared Services Center and BPO division of Confie, was named the best call center in Tijuana by local publisher Yo Amo Tijuana.
us flagDate Posted: February 3, 2021 3:16 PM
TOT Trims Operating Costs, Outsourced Staff
Phone number query service being retired
Thailand flagDate Posted: January 7, 2021 12:41 AM
ArenaCX Listed As Newest Partner In Zendesk Marketplace
Customer Experience Platform Offers Zendesk's Customers Instant Connectivity to its Global Contact Center Network
us flagDate Posted: December 21, 2020 3:13 PM
ContactCenterWorld's Holiday Special Instagram Competition
Holiday special Instagram competition, closing on the 23rd December 2020. Win a lifetime Executive membership and a Monty Moose.
uk flagDate Posted: December 21, 2020 11:00 AM
Doxim Brings Accessible Documents to CCM Omni-Channel Communications
Doxim’s CCM Platform delivers Document Accessibility Compliance Across All Communications
us flagDate Posted: December 16, 2020 3:13 PM
Frost & Sullivan Recognizes Teleperformance as the Growth and Innovation Leader in the Asia-Pacific CX Market
Teleperformance offers global expertise and a full range of innovative digital solutions for companies looking to redesign their CX and business processes
singapore flagDate Posted: December 3, 2020 3:40 PM
AIM Media Improves Customer Service and Efficiency With TCN IVR and Agent Gateway
TCN, Inc celebrates the success of serving the AIM Media companies.
us flagDate Posted: December 3, 2020
Bahrain's Al Salam Hospital Picks Silah for Contact Centre Services
Al Salam Specialist Hospital has signed a partnership deal with Silah Gulf towards provision of contact centre services.
Bahrain flagDate Posted: December 2, 2020 10:27 PM
Coronavirus: Outsourcing Row Over New £10m Test & Protect Contract
The Scottish Government has agreed to pay a private company for help with Covid tracing, despite SNP ministers insisting the work is not being outsourced.
scotland flagDate Posted: December 2, 2020 12:12 AM
Announcement on Changes to Hostplus Service Centre
Hostplus has announced that its partnership with its fund administrator, Link Group (Link), will be extended to include the outsourcing and management of its service centre and other member service functions.
australia flagDate Posted: November 28, 2020 3:21 AM
Kura Wins Big at NECCA
Kura was presented with the prestigious Outsourcing Provider of the Year award at this year’s North East Contact Centre of the Year Awards.
scotland flagDate Posted: November 27, 2020 2:51 AM

ABOUT US IN 60 seconds!

Sponsor Message

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =