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Contact Center Technology - Industry News

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Showing 1 to 15 of 5630 News Items


Kingspan Moves to the Cloud with 8x8
Kingspan Water & Energy Limited Deploys 8x8 to Unify Communications and Customer Engagement on a Single Global Cloud-based Platform
uk flagDate Posted: August 8, 2020 5:09 AM
Services Australia Chatbot Use Soars 600 Percent During COVID
More than five million hits in five weeks.
australia flagDate Posted: August 8, 2020 5:05 AM
NICE inContact Ranked as the Market Leader in Omdia Multichannel Cloud Contact Center Solution Decision Matrix
Company secures top scores across all categories in industry report
us flagDate Posted: August 8, 2020 5:03 AM
BT Designates Newcastle Call Centre as Key Site, Safeguarding Hundreds of Jobs
The telecoms giant has included the Gosforth Business Park site in its Better Workplace Programme
uk flagDate Posted: August 8, 2020 4:26 AM
GSN and Daisee Partner to Provide AI-powered Automated Quality Management
GSN and Daisee are excited to announce the award winning Daisee solution is now available as part of GSN’s ecosystem of pioneering cloud contact centre solutions.
australia flagDate Posted: August 8, 2020 3:43 AM
BT Investing in Bangor Centre as Part of its Better Workplace Programme
The five-year programme is seeking to improve and consolidate BT’s footprint of more than 300 locations to around 30
uk flagDate Posted: August 8, 2020 3:00 AM
WNS Launches EXPIRIUS
Integrating Digital and Human Assistance into a Unique Customer Experience Solution
india flagDate Posted: August 8, 2020 1:34 AM
Dubber Services for Cloud Call Recording, AI Available on Business Telephony, Mobile Services
Australian-listed call recording vendor Dubber has announced availability of its services for cloud call recording and AI on business telephony and mobile services.
australia flagDate Posted: August 8, 2020 12:51 AM
Amadeus Chatbot Adds Chinese
Amadeus launched a Chatbot this week that has mastered traditional and simplified Chinese-language capabilities for travel agents in the Asia Pacific.
singapore flagDate Posted: August 8, 2020 12:09 AM
Zoho Introduces BackToWork, Enabling Companies to Return to the Office Safely and Securely
Free for all organizations and adhering to strict hygiene and health-safety parameters, BackToWork helps global businesses who cannot sustain operations while fully remote
us flagDate Posted: August 7, 2020 10:43 PM
Evolve IP Delivers Omnichannel Contact Center Integrated with Microsoft Teams and Virtual Workspaces
Enables Contact Center Employees to Work Anywhere Securely and Access All of Their Business Applications On the Devices of Their Choice
us flagDate Posted: August 7, 2020 8:34 PM
Pointillist Launches Customer Journey Analytics and Orchestration Platform on the Genesys AppFoundry
Pointillist’s AI-driven software combines with the Genesys customer experience and contact center solutions to enable companies to improve customer experience and reduce cost-to-serve
us flagDate Posted: August 7, 2020 6:26 PM
CRC Welcomes Menard Electric Cooperative to its Membership
Menard Electric Cooperative, an electric distribution cooperative serving meters throughout eight counties in central Illinois, recently joined CRC’s contact center services.
us flagDate Posted: August 7, 2020 5:43 PM
Contact Mapping Announces Free Version and Enhanced Premium Offering
Contact Mapping, are launching a free version of the app alongside a new premium offering and other updates to this popular service today.
us flagDate Posted: August 7, 2020 5:00 PM
VereQuest Launches e-Learning Suite to Address Growing Customer Expectations and Support Work-at-Home Agents
VereQuest is excited to announce the release of Contact Center Check-Up™ – a series of e-learning modules designed specifically for the challenging contact center environment and the people who work there.
canada flagDate Posted: August 7, 2020 4:17 PM
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