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Chai Domingo
Director, Contact Center
Chloe Wang
Digital Marketing Specialist
Dave D'Arcy
Senior Director International Care and Tech Support

Contact Center Technology - Industry News

Interested in contributing News? Submit Them Online Here

Showing 1 to 15 of 4952 News Items

Telinta and TransNexus Help VoIP Service Providers Comply with STIR/SHAKEN and Robocall Mitigation Requirements
Telinta and TransNexus jointly announced solution to help VoIP service providers comply with STIR/SHAKEN call authentication and robocall mitigation regulations.
us flagDate Posted: May 15, 2021 2:49 AM
ENACOMM Launches Voice Customer Self-Service on Finastra’s FusionStore
ENACOMM Financial Suite with IVR app delivers call fielding for banks and credit unions, including fraud and analytics tools
us flagDate Posted: May 15, 2021 12:38 AM
Accenture Receives AWS Canadian Partner of the Year Award for Public Sector Innovation and Services
Accenture (NYSE: ACN) has received a Public Sector Partner of the Year award from Amazon Web Services, Inc. (AWS), recognizing its role in helping Canadian public sector organizations drive innovation and build solutions on the AWS Cloud.
canada flagDate Posted: May 14, 2021 10:27 PM
Keyfactor Named to Inc. Magazine’s 2021 List of Best Workplaces
Exceptional Workplace and Strong Company Culture Earns Keyfactor Top-Tier Survey Ranks
us flagDate Posted: May 14, 2021 6:05 PM
Mainstreet Credit Union Increases Adoption of Digital Solutions with Self-Service Account & Loan Origination
Credit union moves towards a full omni-channel digital banking solution from a single trusted vendor
canada flagDate Posted: May 14, 2021 11:33 AM
Content Guru Unveils New Partnership with Wavenet, Announces Major Joint Win
Europe’s cloud in cloud contact centre technology, Content Guru, announced its exciting new partnership with prominent British managed-services provider, Wavenet.
uk flagDate Posted: May 14, 2021 9:22 AM
Avoira and Noetica Win National Innovation Award
Avoira has been named winner of the 2021 UK National Innovation Awards Remote Employee Productive & Performance category. The company received the award with its partner Noetica, a contact centre software house.
uk flagDate Posted: May 14, 2021
Scorebuddy Announces Acquisition of CxMoments: A Fully Integrated Text Analytics Solution for Call Centers
Scorebuddy announced that it has acquired CxMoments, a fully integrated text analytics solution that uses AI and machine learning to mine text data and customer conversations delivering critical, data-driven insights and exposing the reasons why customers contact you.
ireland flagDate Posted: May 14, 2021 1:00 AM
ABN AMRO Private Banking Selects TransPerfect to Facilitate Launch of Three Localized Websites
TransPerfect, a provider of language and technology solutions for global business, announced the launch of three websites with an aligned content approach for ABN AMRO Private Banking.
netherlands flagDate Posted: May 13, 2021 9:00 PM
Eight Mitel Leaders Named to CRN’s 2021 Women of the Channel List
Recognized for continued channel advocacy and driving innovative programs to support both partners and customers through the challenges of the global pandemic
us flagDate Posted: May 13, 2021 5:00 PM
Crawford Technologies Partners with BlueRush to Introduce Video Bills and Statements
Crawford Technologies, provider of document solutions that streamline, improve and manage customer communications, and BlueRush, an emerging personalized video Software as a Service (SaaS) company, are partnering to produce personalized contextual video bills and statements.
canada flagDate Posted: May 13, 2021 1:00 PM
Artificial Intelligence 'Chatbot' Answering Telford Council Queries
Telford & Wrekin Council has introduced an artificial intelligence 'chatbot' to answer questions from residents around the clock.
uk flagDate Posted: May 13, 2021 9:00 AM
TCN Launches TCN Operator
TCN, Inc. announced the launch of TCN Operator, the next generation of its flagship platform.
us flagDate Posted: May 13, 2021
Infosec and Sandler Partners Bring Cyber Education to 1,000s of Organizations
New Partnership Adds Infosec IQ and Infosec Skills to Sandler Partners’ Cybersecurity Portfolio
us flagDate Posted: May 12, 2021 5:00 PM
ATEN Launches New 4K HDMI over IP Extender with Power Over Ethernet
The VE8952 4K HDMI over IP Transmitter and Receiver, with PoE, delivers visually lossless 4K AV signals with low latency over long distance via a standard Gigabit network
us flagDate Posted: May 12, 2021 1:00 PM

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