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Contact Center Technology - Industry News

Interested in contributing News? Submit Them Online Here

Showing 16 to 30 of 3434 News Items


Talkdesk Modernizes On-premises Contact Centers with Generative Artificial Iintelligence Suite
Talkdesk Ascend Connect enhances customer experience and streamlines operations without overhauling infrastructure
us flagDate Posted: March 27, 2024 10:24 AM
CallMiner Delivers Generative AI Capabilities to Drive Improved Contact Center and Customer Experience Outcomes
Conversation intelligence platform builds on its AI innovation with new features to enhance ease-of-use and accelerate time-to-value
us flagDate Posted: March 26, 2024 11:17 PM
ECI Launches Voter Helpline App
Weeks ahead of the general election, the Election Commission of India has rolled out its Voter Helpline Application (VHA) mobile app, a digital platform designed to address all voter-related queries and concerns.
india flagDate Posted: March 26, 2024 9:47 PM
Inogic Releases TextSMS4Dynamics – Enabling Text SMS features within Dynamics 365 CRM
Inogic, a provider of 15+ apps for Microsoft Dynamics 365 CRM, is excited to announce TextSMS4Dynamics.
us flagDate Posted: March 26, 2024 8:17 PM
Philippines' Undersea Cable Network to Boost Call Center Industry
Project expected to bring stable internet and new jobs to more remote islands
philippines flagDate Posted: March 26, 2024 6:47 PM
NicozDiamond Launches Mobile Contact Centre
Insurance firm Nicoz Diamond has launched the first mobile contact center in, Zimbabwe, under the name Diamond Insurance Vehicle (DIV).
Zimbabwe flagDate Posted: March 26, 2024 3:47 PM
Upstream Works Announces AgentNow Solution for Instant Customer Service On Demand
Simple to Use, Personalized Support Offers Seamless Conversations and Taps into Available Customer Support Agents
canada flagDate Posted: March 26, 2024 11:17 AM
RealtyJuggler Announces Upgrade to RealtyJuggler CRM
RealOrganized, Inc. announced a performance upgrade to their flagship RealtyJuggler Real Estate Customer Relationship Manager (CRM).
us flagDate Posted: March 25, 2024 1:32 PM
NICE Enlighten AutoSummary Wins 2024 BIG Innovation Award for Contact Center Innovation
Enlighten AutoSummary combines proprietary NICE CX AI models with Gen AI to automatically deliver accurate and actionable contact center summaries for every customer interaction
us flagDate Posted: March 22, 2024 5:04 PM
NICE Recognized as Best Digital Transformation Partner Company by 2024 Global Banking & Finance Review Awards
The award acknowledges NICE’s digital leadership in support of contact centers and their agents across North America, Asia Pacific, Europe, and Latin America
us flagDate Posted: March 21, 2024 12:00 PM
Salesforce Partners with IndiaFirst Life to Enhance Customer Experience and Boost Operational Efficiency
IndiaFirst Life Insurance transforms with Salesforce, enhancing customer interactions, data management, and team collaboration. Orbit Innovation aids seamless deployment.
india flagDate Posted: March 21, 2024 9:00 AM
Brockbank Consulting™ Announces ZBlitz: Enhancing CRM Strategies for U.S. CEOs
Brockbank Consulting™ is excited to introduce ZBlitz, a Customer Relationship Management (CRM) accelerator program designed to meet the growing demand for effective CRM utilization among US CEOs.
us flagDate Posted: March 21, 2024 3:00 AM
MO Agency Attains Elite HubSpot Partner Status, a First for the African Continent
MO Agency has achieved a historic milestone by becoming the first Elite HubSpot Partner on the African continent, earning the highest ranking in the HubSpot Partnership Programme.
southafrica flagDate Posted: March 21, 2024
Assort Health Secures Funding to Scale First Generative AI for Healthcare Call Center
Solution Erases Long Phone Holds for Patients, Supports Overwhelmed Medical Front Desk Workers and Improves Patient Access to Physicians
us flagDate Posted: March 20, 2024 11:01 PM
Intradiem Awarded Frost & Sullivan's 2024 Global New Product Innovation Awar
The Intradiem AI-powered Burnout and Attrition Indicator dramatically enhances agent performance with an impressive 80% accuracy in predicting staff turnover.
us flagDate Posted: March 20, 2024 9:09 PM

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