Updates on latest developments of all CS ops throughout MCO extended period

An outsourcing firm has hit back at claims it is not following Government guidelines to tackle coronavirus by having staff remain working its sites.

THREE customers are complaining that they can’t get through to the mobile network provider after it closed its call centres due to the coronavirus epidemic.

Australian companies are scrambling to meet massive customer demand after India, a world call centre hub, announced a total lockdown until mid-April in an effort to slow the spread of COVID-19.

BluIP Extends its Enhanced Cloud Calling for Microsoft Office 365 Teams Solution Free-Trial Offer to Aid Employees Working from Home

Telstra’s mobile network has been strained by unprecedented demand as more Australians than ever work from home.

Doing its part to help contact centers save time, money, and resources, NobelBiz comes through in a big way with 72 hour bolts to nuts implementation.

As the global situation changes due to the outbreak of COVID-19, many people are being asked to work from home to help avoid spreading the virus to clients and co-workers. This shift will place higher demand on networks such as mobile phones and NBN.

Spark says customers may be kept waiting after its call centres in the Philippines were closed temporarily as part of a lockdown to halt the spread of the coronavirus.

As Telstra, Optus face issues with Philippines call centres.

Korea's telecom companies are taking precautionary measures for their call centers staff after over 100 workers at one such center and their family members were confirmed to have contracted COVID-19.

Today, two Tampa Bay companies have announced a unique collaboration that will empower local telecom and IT service businesses with the tools needed to compete more effectively against the larger national brands.

Three UK is to merge its customer and marketing teams in a sweeping change that comes into play after the departure of chief executive Dave Dyson and the retiring of the chief marketing officer role with Shadi Halliwell's impending exit.

Planning legal action against the people making obnoxious calls on the Rescue 1122 helpline in the province, the Khyber Pakhtunkhwa relief, rehabilitation and settlement department has asked the interior ministry to share the identity of 568 such people with it.

2600Hz, have created a strategic partnership to bring call center technology and real-time analytics to the telecom market.