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Contact Center Telecommunications - Industry News

Interested in contributing News? Submit Them Online Here

Showing 1 to 15 of 603 News Items


Onecom Adds Market Vodafone Service to its OneCloud Managed Service Platform
Onecom announces another strand to its strategic partnership with Vodafone, with a five-year agreement to add Vodafone Software Defined Networking Solutions to its OneCloud Managed Service Platform.
uk flagDate Posted: March 6, 2021 5:07 AM
World Connection Honored at 2020 Top Ranking Performers Awards
World Connection, a mid-sized, bilingual BPO with contact centers in Boise, ID and Guatemala City, Guatemala was awarded two medals in the 15th annual Global Top-Ranking Performers Awards from ContactCenterWorld.com, the Global Association for Contact Center and Customer Engagement Best Practices.
us flagDate Posted: March 6, 2021 3:30 AM
Yeastar and TELIgraph Announce Distribution Partnership in Singapore
Yeasta and TELIgraph, the Singapore-based distributor of business telecommunication and phone systems, today jointly announce a distribution partnership.
singapore flagDate Posted: March 6, 2021 2:41 AM
World's Best Contact Centers in 2020 Announced
Thunder Bay, Ontario - ContactCenterWorld is pleased to announce the winners of the 15th Annual Global Top Ranking Performers Awards from Best in World. The award winners were announced at an online awards ceremony broadcast worldwide to an audience over over 300 professionals on 25th February.
global flagDate Posted: March 5, 2021 3:44 PM
Tech Mahindra and Celonis Launch Frictionless Contact Center BPO Transformation Solution
Celonis and Tech Mahindra have announced an expanded global partnership with the launch of the first of three new joint solutions for Business Process Outsourcing (BPO) transformation.
us flagDate Posted: March 4, 2021 4:26 AM
VeriCall Named Best in The World with Two GOLD Awards in the Global Top Ranking Performers Ceremony from CCW
Plus: VeriCall CEO receives individual Industry Champion Award
uk flagDate Posted: March 3, 2021 3:56 PM
Yeastar and Bangkok Telecommunication Announce Distribution Partnership in Thailand
Yeastar and Bangkok Telecommunication jointly announce a distribution partnership. Bangkok Telecommunication will distribute the full line of Yeastar’s Unified Communications solutions to channels across Thailand.
Thailand flagDate Posted: March 2, 2021 7:19 PM
8x8 Named a Leader in 2021 IDC MarketScape for Worldwide UCaaS Service Providers for Enterprise
Company Recognized as a Leader in Both the Enterprise and SMB MarketScapes
us flagDate Posted: February 25, 2021 2:26 PM
Video, Portable and Carrier-Grade IP Phones from Grandstream Now Available for ISTRA by Enreach UCaaS Platform
Enreach, a European unified communications group, has announced that multiple IP phones from Grandstream have been certified for use on its Unified Communications as a Service (UCaaS) platform, ISTRA by Enreach.
france flagDate Posted: February 19, 2021 3:41 AM
Rakuten Communications Lauded by Frost & Sullivan for Enhancing the Customer Experience
The company combines its understanding of customer needs with a flexible technology stack that can adapt to varying requirements, both present and future
singapore flagDate Posted: February 19, 2021 12:53 AM
TelcoBridges’ ProSBC Simplifies Illegal Robocaller Blocking With YouMail Integration
TelcoBridges and YouMail Offer Service Providers a Quick & Easy Solution to Address FCC Mandate for Illegal Robocall Mitigation
canada flagDate Posted: February 18, 2021 9:09 PM
Buddy Bear Dedicated Helpline is Ready to Help Children in Need
Child helpline Buddy Bear has trained more volunteers to support their helpline for children in need during the pandemic.
malaysia flagDate Posted: February 9, 2021 10:07 PM
UK Retailer Halfords Expands 8x8 Cloud Contact Centre and Communications
Deployment to Enhance Digital Transformation Efforts
uk flagDate Posted: February 6, 2021 4:03 AM
Worldline Recognised as a Global Cloud Contact Centre Provider by OMDIA
Worldline [Euronext: WLN] is pleased to be recognised as a global cloud contact centre provider by OMDIA, a global technology research provider.
france flagDate Posted: February 4, 2021 12:36 AM
Customer Service Index Increases by 3.3 Percent for 2020
Madam Yvonne Ohui Maccarthy, President, Institute of Customer Service Professionals (ICSP) has said Customer Service Index (CSI) for the year 2020 increased by 3.3 percent as against that of 2019.
ghana flagDate Posted: February 2, 2021 4:14 AM

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