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Contact Center Telecommunications - Industry News
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Showing 1 to 15 of 687 News Items
Showing 1 to 15 of 687 News Items
Grandstream Releases New Hybrid ATA with FXS and FXO Ports
Date Posted: August 17, 2018 5:34 PM
The HT813 features 1 FXS port, 1 PSTN FXO port and an integrated router
Date Posted: August 17, 2018 5:34 PMOptus Scores Department of Health Telco Contract
Date Posted: August 15, 2018 10:09 PM
Under the three-year deal, Optus Business will deliver voice, data, mobile, and WAN services to the Australian Department of Health.
Date Posted: August 15, 2018 10:09 PMKanoo Travel Awards Cloud-based Contact Centre Deal to Kalaam
Date Posted: August 15, 2018 4:43 AM
Kanoo Travel, a division of Yusuf bin Ahmed Kanoo group (YBA Kanoo Group), has awarded the cloud-based contact centre solution to Kalaam Telecom, a global managed solutions provider for businesses across GCC and international markets.
Date Posted: August 15, 2018 4:43 AMVoxox and Telenor's Digi Roll Out Omni Hotline to Empower Small Businesses in Malaysia
Date Posted: August 8, 2018 9:01 PM
Voxox powers virtual PBX service Omni Hotline in Malaysia with localized telephone numbers and service
Date Posted: August 8, 2018 9:01 PMeGain Cloud AlwaysOn Available ImmediatelyDate Posted: August 8, 2018 2:06 AM
Customer engagement software provider nearly eliminates scheduled maintenance downtime to deliver true 24×7 SLA backed by real credits
Date Posted: August 8, 2018 2:06 AMCitizens Seek Answers as Aadhaar Helpline Comes Pre-loaded in Phone Book
Date Posted: August 8, 2018 12:03 AM
The issue gained prominence when French hacker Elliot Alderson asked people on Twitter if they have the UIDAI helpline number on their contact list
Date Posted: August 8, 2018 12:03 AMGlobacom Improves Call Centre Access
Date Posted: August 7, 2018 10:41 PM
Integrated telecommunications service provider, Globacom, has improved access to its call centres with an increased manpower deployment in all its customer care contact centres across the country.
Date Posted: August 7, 2018 10:41 PMBIRRR Drawn into NBN Customer Support RoleDate Posted: August 7, 2018 9:19 PM
Asks government to fund 'hub' to address the need instead.
Date Posted: August 7, 2018 9:19 PMAda Launches on the Genesys AppFoundry
Date Posted: August 6, 2018 2:53 PM
Ada's automated chatbot combines with Genesys Customer Experience Platform to enable enterprises to provide incredible 24/7 customer service
Date Posted: August 6, 2018 2:53 PMGenex Infosys Gets Two International Awards
Date Posted: August 4, 2018 1:04 AM
Genex Infosys – a business process management (BPM) and IT Services company in the country has been awarded as ‘Best Large Contact Center Rank#1’ and ‘Best Outsourcing Partnership Rank#2’ in the Asia Pacific Region by Contact Center World held at Macau recently.
Date Posted: August 4, 2018 1:04 AMeGain Cloud AlwaysOn™ Now AvailableDate Posted: August 2, 2018 4:55 PM
eGain (NASDAQ: EGAN), a provider of cloud-based customer engagement solutions, announced the immediate availability of eGain Cloud AlwaysOn.
Date Posted: August 2, 2018 4:55 PMAmdocs, Amazon Web Services Gear Up Globe for Meaningful Digital Customer Engagement
Date Posted: August 2, 2018 4:10 PM
Cloud native capabilities give Globe Telecom the flexibility and agility to bring customer interactions into the digital space, while deepening relationships at scale
Date Posted: August 2, 2018 4:10 PMDigi: Turn Any Smartphone into a Call CentreDate Posted: August 1, 2018 10:15 PM
Digi Telecommunications Sdn Bhd has rolled out Omni which lets SMEs (small and medium enterprises) set up an office phone system without the need for fixed lines or hardware.
Date Posted: August 1, 2018 10:15 PMJB Hi-Fi Solutions Overhauls Victorian Farmers Federation's Network InfrastructureDate Posted: July 30, 2018 11:28 PM
The Victorian Farmers Federation is a lobby group representing approximately 12,000 members that advocates on behalf of the state's farmers and promotes its agricultural sector.
Date Posted: July 30, 2018 11:28 PMMTN Nigeria Takes Customer Experience to New LevelsDate Posted: July 26, 2018 4:07 AM
MTN Nigeria has taken a bold approach to customer service, showing that their customers are at the core of their organisation.
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