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Contact Center Telecommunications - Industry News
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Showing 1 to 15 of 707 News Items
Showing 1 to 15 of 707 News Items
TelOne in Client Service Campaign
Date Posted: May 26, 2018 1:13 AM
TelONE has launched a client experience improvement campaign through which it is rallying staff members to deliver top drawer services to clients
Date Posted: May 26, 2018 1:13 AMGrandstream’s Solutions Now available from Itancia Africa
Date Posted: May 25, 2018 10:28 PM
Grandstream Networks, Inc., connecting the world since 2002 with SIP unified communication solutions, and Itancia Africa, a distributor of information and communications technology solutions in Europe and North Africa, announced a new partnership.
Date Posted: May 25, 2018 10:28 PMTalksure Recognised at Prestigious Contact Centre Ceremony
Date Posted: May 25, 2018 9:06 PM
Talksure continued its success from 2017 by winning Silver at the 2018 Contactcenterworld.com EMEA (Europe, Middle East and Africa) Top Ranking Performers Awards Gala.
Date Posted: May 25, 2018 9:06 PMEtisalat’s Customer Service Centre Gets Top Rating from TRA
Date Posted: May 24, 2018 12:06 AM
Marina Mall centre awarded 5-star gold rating
Date Posted: May 24, 2018 12:06 AMIsraeli Telcos Ordered to Cut Call Center Waiting
Date Posted: May 23, 2018 11:09 PM
The Ministry of Communications believes that phone companies' service representatives should not keep callers waiting longer than six minutes.
Date Posted: May 23, 2018 11:09 PMEnghouse Interactive’s CCSP Provides Group of Gold Line with Platform for Cloud Contact Center
Date Posted: May 23, 2018 6:27 PM
GLCCaaS is a timely addition to the GL CloudConnect portfolio that meets market demand for CCaaS; new offering positions company as single-source partner for customer communications
Date Posted: May 23, 2018 6:27 PMEnghouse Interactive’s CCSP Provides Group of Gold Line with Flexible, Scalable Platform for Cloud Contact CenterDate Posted: May 23, 2018 11:50 AM
GLCCaaS is a timely addition to the GL CloudConnect portfolio that meets market demand for CCaaS; new offering positions company as single-source partner for customer communications
Date Posted: May 23, 2018 11:50 AMSpark NZ Deploying BroadSoft Unified Comms
Date Posted: May 17, 2018 5:07 PM
Spark Cloud Phone will provide SMBs with collaboration solutions based on BroadSoft's UC-One application.
Date Posted: May 17, 2018 5:07 PMCGS Partners with Custodia Technology to Deliver Compliance Support ModelDate Posted: May 16, 2018 11:12 PM
CGS announced its partnership alliance with Custodia Technology to jointly provide cross-platform support and services to the global investment services community.
Date Posted: May 16, 2018 11:12 PMVox to Offer Hosted Contact Centres for SMEsDate Posted: May 9, 2018 9:35 PM
Vox has announced that it is partnering with Ocular Technologies to deliver O!Connect – a hosted contact centre solution for small to mid-sized businesses.
Date Posted: May 9, 2018 9:35 PMTesco Links Up with AIS to Better Serve the Needs of 4.0-era Customers
Date Posted: May 8, 2018 1:42 AM
Tesco Lotus has joined forces with AIS in a strategic partnership to serve 4.0 era customers better in all four aspects, namely: products, experience, convenience, and value.
Date Posted: May 8, 2018 1:42 AMGovernment to Investigate Telstra Triple-0 Outage After Emergency Calls Go Unanswered
Date Posted: May 7, 2018 10:22 PM
The Government has confirmed it will conduct an investigation into Telstra's triple-0 outage which saw emergency calls from around the country go unanswered.
Date Posted: May 7, 2018 10:22 PMTriple Zero Calls Affected by Telstra Network IssueDate Posted: May 5, 2018 1:08 AM
Australians are being advised to call 131 444 if they are experiencing an emergency this morning and are unable to get through to 000.
Date Posted: May 5, 2018 1:08 AMDelacon Partners with Performance Horizon to Deliver Integrated Call Center Conversion MeasurementDate Posted: May 4, 2018 11:58 PM
Delacon and Performance Horizon announced the completion of their integration that enables brands using affiliate or partner marketing programs to more accurately identify the best performing partners.
Date Posted: May 4, 2018 11:58 PMGN Audio Invests in Further Growth in India with Jabra Connect
Date Posted: May 4, 2018 2:44 AM
GN Audio has acquired a majority stake in Innova Telecom Pvt. Ltd (“Innova”). Innova has been distributing GN Audio’s flagship brand Jabra in India for more than a decade. Going forward, the company will be named Jabra Connect, and Rajesh Ghei - current CEO and founder of Innova – will continue as CEO of Jabra Connect.
Date Posted: May 4, 2018 2:44 AM