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Contact Center Telecommunications - Industry News

Interested in contributing News? Submit Them Online Here

Showing 1 to 15 of 579 News Items

CYENS Centre of Excellence and Cyta are Entering the Second Phase of their Collaboration
CYENS Centre of Excellence delivered the first phase of the Call Quality Analysis (CQA) and Caller Voice Verification (CVV) projects to Cyta's Call Centre.
cyprus flagDate Posted: January 27, 2023 11:02 PM
TeleMate’s Release is a Welcomed Answer for Overwhelmed IT, UC and Telecom Professionals in 2023
TeleMate's Predictive 7.8 delivers a number of advancements that focus on enhanced customer journey visibility along with superior application and infrastructure monitoring for the hybrid and remote workforces.
us flagDate Posted: January 27, 2023 9:09 PM
Batelco and Ericsson Deploy First Enterprise Blockchain-based Customer Acceptance Solution
Ericsson Customer Acceptance significantly improves the customer acceptance process with benefits such as faster time-to-market, traceability, simplicity, and energy efficiency
Bahrain flagDate Posted: January 26, 2023 4:42 PM
BT Group and EE Select Hiya Protect for Spam and Fraud Call Protection in the UK
BT Group and EE become the first telecom provider in the UK to offer Hiya’s call protection and identity to mobile and Digital Voice home phone customers
uk flagDate Posted: January 25, 2023 1:05 PM
Birmingham Youth Charity Benefits from £2.000 Sigma Donation
Birmingham youth charity benefits from £2.000 Sigma donation
uk flagDate Posted: January 20, 2023 11:26 PM
Primo Dialler Chooses iDenfy’s ID Verification to Secure Customer Onboarding
iDenfy will reduce the complexity around ID verification by ensuring a swift, user-friendly onboarding process
lithuania flagDate Posted: January 20, 2023 10:11 PM
Schurz Communications Extends Partnership with Netcracker for Digital BSS
U.S. Broadband and Cloud Services Provider Selects Netcracker Customer Management to Personalize Interactions and Deliver Proactive Customer Care
us flagDate Posted: January 18, 2023 4:20 PM
Global Contact Center Rankings - Top 10 Nations in the World - the global rankings have just been released showing the top 10 nations where the best contact centers are located.
canada flagDate Posted: January 13, 2023 2:28 PM
Genesys and World Wide Technology Team Up for Customer and Employee Experience Solutions
New partnership creates seamless adoption of innovations to help joint customers transform their business for the experience economy
us flagDate Posted: January 13, 2023 10:47 AM
LAVG Optimises its Outbound Contact Centre Operations with Noetica to Accelerate Debt Recovery Process for its Clients
Noetica, a British company, developing software products for the global contact centre market, announced that LAVG is using its fully integrated outbound dialling solution to improve the debt recovery process.
netherlands flagDate Posted: January 6, 2023 10:55 PM
Derbyshire Calls to NHS Helpline Hit All-Time Record over Christmas
The number of patients using the NHS phone service in Derbyshire during the Christmas bank holiday hit an all-time record – and many more appointments are set to be cancelled due to the rising pressures care staff are facing.
uk flagDate Posted: January 5, 2023 8:21 PM
Breaking News! First Centers In The World To be Certified World Class
Malta, Dec 2022 - at the NEXT GENERATION Contact Center & Customer Engagement Best Practices conference held by, the world's first group of contact centers were presented with the NEW Certified World Class award having successfully demonstrated over 3 years they are world class by winning awards in the Global Top Ranking Performer Awards - considered the
malta flagDate Posted: January 2, 2023 8:00 AM
National Shared Services Centre Seen Boosting Nigeria’s Digital Economy
President Muhammadu Buhari commissioned the National Shared Services Centre (NSSC), which is to serve as a strategic resource to stakeholder organizations in both public and private sectors.
Nigeria flagDate Posted: December 27, 2022 3:19 PM
Some Isle of Man Government Phone Numbers Made Free to Call
Calls to about 25 Isle of Man government telephone numbers have been made free to help people with rising costs.
uk flagDate Posted: December 26, 2022 4:00 PM
Fake Call Centre Busted in Gurugram; 12 Held
The cyber crime team of the Gurugram Police busted an illegal call centre that was operating here in the Sector 55 area, officials said.
india flagDate Posted: December 26, 2022

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