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Contact Center Telecommunications - Industry News

Interested in contributing News? Submit Them Online Here

Showing 1 to 15 of 666 News Items


New Metrics Adds a Certification Layer to CX Academy Through CXPA's Recognition
New Metrics have announced becoming a Recognized Training Provider (RTP) with the CXPA (Customer Experience Professionals Association) to allow customer experience professionals to validate their credentials and prepare for the Certified Customer Experience Professional (CCXP).
Oman flagDate Posted: July 24, 2021 3:43 AM
Invictus BPO Finalist
A description of what Call Center World is and its importance in the industry. Also an introduction of Invictus BPO.
Belize flagDate Posted: July 24, 2021 12:13 AM
Haryana 112 Emergency Number Helps 2,788 Residents in First 64 Hours
Dial 112, the State Emergency Response Centre (SERC) received 36,083 calls in the initial 64 hours starting from July 13, 2021, since its launch by Haryana chief minister, Manohar Lal Khattar.
india flagDate Posted: July 20, 2021 5:14 PM
Enghouse Vidyo Bets on Veridas' Facial Biometrics to Eliminate Fraud in Video Conferences
The companies are already working to offer voice biometrics in Vidyo and the Canadian giant’s contact centre solutions.
southafrica flagDate Posted: July 16, 2021 7:24 PM
GTT Adds More Call Centre Agents; More to be Trained
The Guyana Telephone and Telegraph Company (GTT) has added 20 more call centre agents, as part of its overall efforts to improve the company’s response to customers’ queries and reports.
guyana flagDate Posted: July 13, 2021 5:50 PM
Mitel Expands Partnership with BT to Help UK Businesses Gain in Agility with Cloud-based Communications
With MiCloud Flex technology, Mitel and BT bring the benefits of UCaaS to businesses transitioning from customer-owned to subscription-model solutions
uk flagDate Posted: July 13, 2021 2:07 AM
Knoxville, TN based Company, ProximoCX, Opens Near-Shore Call Center on July 1, 2021
A purpose-driven company that works to provide exceptional service to its customers and its employees opened July 1, 2021 in Tijuana, Mexico.
us flagDate Posted: July 12, 2021 9:07 PM
Start-up Glovo Chooses Digital Voice Solutions from Orange Business Services
Orange digital voice and contact center solution provides 40% cost savings in customer experience solutions
spain flagDate Posted: July 9, 2021 9:48 AM
TelcoBridges’ ProSBC Helps X2nSat Ensure Business Continuity Via Streamlined Satellite Communications
TelcoBridges announced that X2nSat has selected TelcoBridges’ ProSBC for its satellite gateway sites.
canada flagDate Posted: July 8, 2021 7:07 PM
Ingram Micro Commerce & Lifecycle Services Extends Contract with TalkTalk
Five-year contract will enable further distribution and management of TalkTalk products
uk flagDate Posted: July 5, 2021 11:53 PM
Ooma Partners with Jazzware to Bring Customized Connectivity Solutions to Hotels Nationwide
Ooma, Inc announced it is partnering with Jazzware to provide unified communications and telephony solutions to the hospitality industry nationwide.
us flagDate Posted: July 5, 2021 8:56 PM
SK Telecom Teams Up with Genesys to Launch AI Call Centers
SK Telecom, a Korean mobile carrier, said it has teamed up with U.S. call center technology company Genesys to launch a contact center service powered by artificial intelligence (AI).
skorea flagDate Posted: July 1, 2021 10:20 AM
Bank of Ceylon, Dialog Axiata and Wavenet Partner in Landmark COVID-19 Relief Initiative for the Public
Centralised communication hub to support COVID-19-patients launched
sri_lanka flagDate Posted: July 1, 2021
Swisscom Turns to AWS for Enterprise IT, 5G Core on Cloud
The Swiss telecom operator and AWS said in a joint statement they will also look to migrate Swisscom's 5G network built on current infrastructure to a new, standalone 5G network powered by AWS's cloud platform.
spain flagDate Posted: June 30, 2021 9:00 PM
Talkdesk Ranked #1 in 16 G2 Summer Reports, Most of any CCaaS Provider
Peer review site trusted by more than three million business professionals recognizes Talkdesk as top ranked across seven categories
us flagDate Posted: June 29, 2021 9:00 AM

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