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Contact Center Telecommunications - Industry News
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Showing 1 to 15 of 680 News Items
Showing 1 to 15 of 680 News Items
Australia Post Set to Undertake Telecommunications ‘Transformation’
Date Posted: August 9, 2019 4:19 PM
Australia Post is set to undertake a telecommunications ‘transformation” of its business, with the roll out of a series of upgrades to its network that it says will optimise performance for services across the country, as it plans for the future.
Date Posted: August 9, 2019 4:19 PMZephyrTel Launches Its Cloud Forward Programme to Accelerate the Telco Cloud Revolution
Date Posted: August 6, 2019 3:52 AM
ZephyrTel, a software company dedicated to serving global telecommunications operators, is pleased to announce the launch of its Cloud Forward programme designed to take businesses through their next phase in the Cloud revolution.
Date Posted: August 6, 2019 3:52 AMAutomation Anywhere Acquires Klevops to Maximize Collaboration Between Humans and Bots
Date Posted: August 5, 2019 10:08 PM
Company introduces new Attended Automation 2.0
Date Posted: August 5, 2019 10:08 PMTelecom Consulting Group Joins 8x8’s Channel Program as Master AgentDate Posted: August 5, 2019 8:14 PM
8x8, Inc. (NYSE: EGHT)announced that Telecom Consulting Group (TCG) is now a Master Agent for 8x8.
Date Posted: August 5, 2019 8:14 PMKCOM Group Selects Vlocity to Streamline Business ProcessesDate Posted: August 3, 2019 2:31 AM
Vlocity, Inc. and KCOM Group announced that the two companies have signed an agreement to leverage the Vlocity Communications Cloud to boost digital transformation initiatives across its sales, marketing, and customer care organizations.
Date Posted: August 3, 2019 2:31 AMOpposition Calls for Network-based Caller AuthenticationDate Posted: August 3, 2019 1:41 AM
To stop call spoofing and scams, but ACMA's already on it.
Date Posted: August 3, 2019 1:41 AMCisco, du Collaborate to Launch Digital Visual IVR
Date Posted: August 2, 2019 4:35 PM
Visual IVR provides a visual interface alternative to traditional IVR
Date Posted: August 2, 2019 4:35 PMMacquarie Telecom Partners with Call Centre Software Vendor ipSCAPEDate Posted: August 2, 2019 2:56 PM
Macquarie Telecom has partnered with Australian contact centre software vendor ipSCAPE for a cross-sell and collaboration agreement of its telco and hosting services.
Date Posted: August 2, 2019 2:56 PMImpacTech SIP Trunk Get Certified for Yeastar Cloud-based and On-premises VoIP PBXs
Date Posted: August 2, 2019 7:29 AM
New partnership enables Yeastar Cloud PBX and S-Series VoIP PBX users to benefit from SIP trunk service...
Date Posted: August 2, 2019 7:29 AMAvaya and Tenfold Create Improved Customer ConversationsDate Posted: August 2, 2019 1:40 AM
Integrated Contact Center solution will help maximize performance, profit and productivity for sales and service organizations globally, while improving customer experiences
Date Posted: August 2, 2019 1:40 AMInfomedia Regain Success in the Annual CCW Asia Pacific Award
Date Posted: July 30, 2019 5:00 AM
Infomedia once again sent its best representatives to the 2019 Contact Center World Asia Pacific (CCW APAC) event. Lasted for 5 days from July 15 to 19, 2019 Infomedia competed in 16 categories for Telkom and Telkomsel Services.
Date Posted: July 30, 2019 5:00 AMAvaya Cloud Communications Solutions Implemented by RegumDate Posted: July 29, 2019 6:43 AM
Powered by Avaya IX™ unified communications helps company expand operations to multiple countries with an agile, versatile and cost-effective cloud communication platform
Date Posted: July 29, 2019 6:43 AMNew Features Include Multi-Language Prompt Support and Mobile MultitaskingDate Posted: July 25, 2019 2:36 PM
Zoom Video Communications, Inc. (NASDAQ:ZM) announced the general availability of its Zoom Phone cloud phone service in Australia and the United Kingdom.
Date Posted: July 25, 2019 2:36 PMUNIFI/WIS Selects the Dialogic ControlSwitch to Virtualize the UNIFI/WIS Global NetworkDate Posted: July 25, 2019 5:58 AM
Dialogic ControlSwitch Platform Provides a Single, High-Quality, Scalable Solution that Meets UNIFI/WIS’s Multiple Feature Demands
Date Posted: July 25, 2019 5:58 AMContactEngine Teams Up with TELUS 
Date Posted: July 23, 2019 6:43 PM
ContactEngine has announced a deal with TELUS.
Date Posted: July 23, 2019 6:43 PMIndustry Champion Award Leaderboard
Most active award (top 10) entrants in the past 48 hours! - Vote for Others / About Program
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