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Contact Center Telecommunications - Industry News
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Showing 1 to 15 of 689 News Items
Showing 1 to 15 of 689 News Items
Telecom’s Switching Trunk for Voice-based Services Partially Fails in Windhoek
Date Posted: January 18, 2019 2:34 AM
Telecom Namibia’s switching trunk for voice-based services partially failed this week, leading to a number of complaints from customers across the country who were unable to use their fixed-line services to make a call to Windhoek.
Date Posted: January 18, 2019 2:34 AMAvaya and IR Elevate Alliance and Expand Availability of Prognosis Solution Suite
Date Posted: January 17, 2019 9:54 PM
Additional IR products and services are now available
Date Posted: January 17, 2019 9:54 PMGrandstream IP Phones Now Certified with Aarenet VoIP Systems’ Auto Provisioning Server
Date Posted: January 15, 2019 4:17 AM
Grandstream, connecting the world since 2002 with SIP unified communication solutions, and Aarenet, a technology vendor offering Carrier-Class VoIP platforms since 2004, announced the formation of a strategic and synergistic partnership.
Date Posted: January 15, 2019 4:17 AMColt Launches Intelligent Communications Proposition with Microsoft
Date Posted: January 14, 2019 11:17 PM
Colt Technology Services combines the transformational power of Microsoft’s suite of products to businesses via its award-winning telephony services and high bandwidth cloud connectivity.
Date Posted: January 14, 2019 11:17 PMtranscosmos China Wins the “Call Center Outsourcing Solutions Award” by CTI Forum 
Date Posted: January 11, 2019 12:31 AM
Recognized for its high-quality multilingual call center outsourcing services that support clients in diverse industries and sectors
Date Posted: January 11, 2019 12:31 AMGovernment Estimates Notional Loss of Rs 1,500 Crore from Illegal Call Centre in 2 Years
Date Posted: December 27, 2018 2:37 AM
The government estimates that illegal routing of international calls by grey market call centres caused it notional loss of around Rs 1,539 crore in the last 2 fiscal years.
Date Posted: December 27, 2018 2:37 AMAtento Recognized as the Company With the Highest Digital-Maturity Index
Date Posted: December 19, 2018 3:44 AM
Atento attained this position in the "Digital Maturity Index: Brazil” ranking, created by Valor Economico, one of the most influential economic publications in the country, and the consulting firm McKinsey & Company
Date Posted: December 19, 2018 3:44 AMNTS Direct and Fanvil Announce Distribution Partnership
Date Posted: December 18, 2018 1:51 PM
NTS Direct announces their partnership with Fanvil Technology Co. Ltd., a global brand of VoIP communication endpoints. Under this partnership, NTS Direct is authorized to distribute and support Fanvil’s VoIP product portfolio in the U.S. market.
Date Posted: December 18, 2018 1:51 PMStar Telecom Signs Agreement to Offer Genesys Customer Experience Solutions
Date Posted: December 17, 2018 11:40 PM
Agreement adds cloud and on-premises omnichannel contact center platforms to Star Telecom's portfolio
Date Posted: December 17, 2018 11:40 PMtranscosmos Signs a Strategic Partnership Agreement with China Unicom Shanghai Branch iDate Posted: December 17, 2018 7:40 AM
Aims to deliver a one-stop solution by uniting a smart retail platform and end-to-end operations services that merge online with offline
Date Posted: December 17, 2018 7:40 AMPindrop Raises Series D Funding to Fuel Global ExpansionDate Posted: December 12, 2018 3:40 AM
Provider in Voice Security and Identity for Call Centers Broadens its Focus to Address International Expansion, IoT Devices and Telcos
Date Posted: December 12, 2018 3:40 AMCops Plot '191' Number for All Emergencies
Date Posted: December 7, 2018 12:46 AM
Smart system to link with GPS, CCTV cams
Date Posted: December 7, 2018 12:46 AMResQ, Privately Owned Contact Centre Business Scoops AccoladeDate Posted: December 5, 2018 10:54 PM
ResQ Limited, the Hull and Seaham based contact centrebusiness has been awarded a ‘One Star’ status by Best Companies for 2019.
Date Posted: December 5, 2018 10:54 PMAccenture Helps Telefónica Transform the Customer Experience
Date Posted: December 5, 2018 10:19 PM
Program enhances experience for Telefónica customers across Brazil, Chile, Mexico, Spain and the UK
Date Posted: December 5, 2018 10:19 PMTech Mahindra and H2O.ai Establish Center of ExcellenceDate Posted: December 5, 2018 7:22 PM
Establish Center of Excellence to focus on critical industries such as Communications, Media & Entertainment, Healthcare & Life Sciences, and Banking, Financial Services & Insurance
Date Posted: December 5, 2018 7:22 PM