Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies
Always Active

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies
Active

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies
Active

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies
Active

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

Contact Center Telecommunications - Industry News

Interested in contributing News? Submit Them Online Here

Showing 1 to 15 of 666 News Items

Next »

New Metrics Adds a Certification Layer to CX Academy Through CXPA's Recognition
New Metrics have announced becoming a Recognized Training Provider (RTP) with the CXPA (Customer Experience Professionals Association) to allow customer experience professionals to validate their credentials and prepare for the Certified Customer Experience Professional (CCXP).
Oman flagDate Posted: July 24, 2021 3:43 AM
Invictus BPO Finalist
A description of what Call Center World is and its importance in the industry. Also an introduction of Invictus BPO.
Belize flagDate Posted: July 24, 2021 12:13 AM
Haryana 112 Emergency Number Helps 2,788 Residents in First 64 Hours
Dial 112, the State Emergency Response Centre (SERC) received 36,083 calls in the initial 64 hours starting from July 13, 2021, since its launch by Haryana chief minister, Manohar Lal Khattar.
india flagDate Posted: July 20, 2021 5:14 PM
Enghouse Vidyo Bets on Veridas' Facial Biometrics to Eliminate Fraud in Video Conferences
The companies are already working to offer voice biometrics in Vidyo and the Canadian giant’s contact centre solutions.
southafrica flagDate Posted: July 16, 2021 7:24 PM
GTT Adds More Call Centre Agents; More to be Trained
The Guyana Telephone and Telegraph Company (GTT) has added 20 more call centre agents, as part of its overall efforts to improve the company’s response to customers’ queries and reports.
guyana flagDate Posted: July 13, 2021 5:50 PM
Mitel Expands Partnership with BT to Help UK Businesses Gain in Agility with Cloud-based Communications
With MiCloud Flex technology, Mitel and BT bring the benefits of UCaaS to businesses transitioning from customer-owned to subscription-model solutions
uk flagDate Posted: July 13, 2021 2:07 AM
Knoxville, TN based Company, ProximoCX, Opens Near-Shore Call Center on July 1, 2021
A purpose-driven company that works to provide exceptional service to its customers and its employees opened July 1, 2021 in Tijuana, Mexico.
us flagDate Posted: July 12, 2021 9:07 PM
Start-up Glovo Chooses Digital Voice Solutions from Orange Business Services
Orange digital voice and contact center solution provides 40% cost savings in customer experience solutions
spain flagDate Posted: July 9, 2021 9:48 AM
TelcoBridges’ ProSBC Helps X2nSat Ensure Business Continuity Via Streamlined Satellite Communications
TelcoBridges announced that X2nSat has selected TelcoBridges’ ProSBC for its satellite gateway sites.
canada flagDate Posted: July 8, 2021 7:07 PM
Ingram Micro Commerce & Lifecycle Services Extends Contract with TalkTalk
Five-year contract will enable further distribution and management of TalkTalk products
uk flagDate Posted: July 5, 2021 11:53 PM
Ooma Partners with Jazzware to Bring Customized Connectivity Solutions to Hotels Nationwide
Ooma, Inc announced it is partnering with Jazzware to provide unified communications and telephony solutions to the hospitality industry nationwide.
us flagDate Posted: July 5, 2021 8:56 PM
SK Telecom Teams Up with Genesys to Launch AI Call Centers
SK Telecom, a Korean mobile carrier, said it has teamed up with U.S. call center technology company Genesys to launch a contact center service powered by artificial intelligence (AI).
skorea flagDate Posted: July 1, 2021 10:20 AM
Bank of Ceylon, Dialog Axiata and Wavenet Partner in Landmark COVID-19 Relief Initiative for the Public
Centralised communication hub to support COVID-19-patients launched
sri_lanka flagDate Posted: July 1, 2021
Swisscom Turns to AWS for Enterprise IT, 5G Core on Cloud
The Swiss telecom operator and AWS said in a joint statement they will also look to migrate Swisscom's 5G network built on current infrastructure to a new, standalone 5G network powered by AWS's cloud platform.
spain flagDate Posted: June 30, 2021 9:00 PM
Talkdesk Ranked #1 in 16 G2 Summer Reports, Most of any CCaaS Provider
Peer review site trusted by more than three million business professionals recognizes Talkdesk as top ranked across seven categories
us flagDate Posted: June 29, 2021 9:00 AM
Next »

CCWorld-TV

CCW TV PROGRAMMING

NOW PLAYING
Starting on the hour every hour today

Award Winning Incentive Schemes
Award Winning Incentive Schemes at this major company presented by Toto Sugiarto
WATCH

Coming up this Week

About us - in 60 seconds!

Submit Event

Upcoming Events
16th annual ASIA PACIFIC - NEXT GENERATION Contact Center & Customer Engagement Best Practices Conference & Expo
The place where the world's best meet and share their best practices!

A place for professionals to learn the latest and greatest strategies and ideas and to connect with the elite in the industry. 

This is the highest rated industry event with ... Read More...
 1406 

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =