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Contact Center Telecommunications - Industry News
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Showing 1 to 15 of 682 News Items
Showing 1 to 15 of 682 News Items
Brightlink Rolls Out New Messaging and Wireless Capabilities to Enhance Customer Experience
Date Posted: October 18, 2018 1:48 AM
Company Finalizes Acquisition of 365 Wireless, Adds Support for 5G Development
Date Posted: October 18, 2018 1:48 AMOptus Business Broadens their Fully Managed ‘Optus GO’ ICT Solutions
Date Posted: October 16, 2018 4:16 PM
Optus Business announced three new offerings for Optus GO, which now includes solutions for contact centre, security and storage, in addition to enhancements for its existing connectivity, collaboration and cloud solutions.
Date Posted: October 16, 2018 4:16 PMReinvent Telecom Enables Resellers to Deliver Wildix UC as a ServiceDate Posted: October 16, 2018 12:13 AM
White-Label Support Package Includes Certified SIP Trunking, Branded Billing & Taxation Services
Date Posted: October 16, 2018 12:13 AMVonage Expands and Simplifies Multi-Channel Business Communications with New Nexmo APIsDate Posted: October 15, 2018 6:53 PM
The Messages API and Dispatch API Enable Businesses to Strengthen Messaging Strategy Via Social and Traditional Communications Channels
Date Posted: October 15, 2018 6:53 PMSAP Sales Cloud Brings Intelligent CRM to Customers
Date Posted: October 13, 2018 5:05 AM
SAP SE (NYSE: SAP) announced that Deutsche Telekom AG; Cooler Master Corp., and KSB Group have adopted the SAP® Sales Cloud solution to build trusted relationships with their customers and bring more efficiency and speed to sales.
Date Posted: October 13, 2018 5:05 AMVExpress Announces Partnership With Premier Technologies Pty LtdDate Posted: October 12, 2018 11:21 PM
VExpress Distribution, an Australian-owned distributor of telecommunication, data and mobility solutions, announces a distribution partnership with Premier Technologies Pty Ltd, the vendor of Premier Contact Point, a cloud customer contact solution.
Date Posted: October 12, 2018 11:21 PMOptus' Shuttered Virgin Mobile Wins Another Telco Customer Service AwardDate Posted: October 12, 2018 10:05 PM
Virgin Mobile has taken out a Roy Morgan award for customer service, despite Optus shuttering the MVNO in June.
Date Posted: October 12, 2018 10:05 PMPegasystems and KPMG Form Strategic AllianceDate Posted: October 12, 2018 8:10 PM
Pegasystems Inc. (NASDAQ: PEGA), a software company empowering customer engagement, announced a strategic alliance with KPMG LLP...
Date Posted: October 12, 2018 8:10 PMCell C has the Best Customer Service in South Africa – Survey
Date Posted: October 11, 2018 3:56 AM
Cell C has been awarded the Overall Telecommunications Industry Award in the 2018/2019 Ask Afrika Orange Index.
Date Posted: October 11, 2018 3:56 AMVIVA Awarded "Diamond Partner" by Avaya
Date Posted: October 10, 2018 10:36 PM
Achieving the 'Diamond' partnership for its Unified Communication services
Date Posted: October 10, 2018 10:36 PMLight Networks Becomes Oracle PartnerNetwork OEM Level MemberDate Posted: October 10, 2018 9:56 PM
Light Networks, LLC announced that it has achieved Gold Member status in Oracle PartnerNetwork (OPN) as an OEM partner.
Date Posted: October 10, 2018 9:56 PMReinvent Rolls Out Network Management as a Service to Private-Label PartnersDate Posted: October 10, 2018 4:36 PM
Reinvent Telecom has launched Cloud2Edge (C2E) Complete, which enables reseller partners to deliver network management to their customers as a subscription service.
Date Posted: October 10, 2018 4:36 PMStudy: Operators Failing to Maximise Customer Experience
Date Posted: October 5, 2018 3:14 AM
A study of major European broadcasters, pay-TV operators, telcos and OTT service providers by pay-TV subscription, billing and customer relationship management (CRM) provider Paywizard reveals that all rank customer experience as a top strategic priority...
Date Posted: October 5, 2018 3:14 AMTech Mahindra and ELTA Systems Ltd. Partner 
Date Posted: October 4, 2018 10:58 PM
The strategic partnership will leverage IAI‘s national-grade cybersecurity capability and Tech Mahindra’s cyber expertise across industries to address the cyber warfare of the future
Date Posted: October 4, 2018 10:58 PMPHH Mortgage Moves its Contact Center to the Cloud with SerenovaDate Posted: October 4, 2018 6:43 PM
Together with D&M Enterprise Group, Serenova joins forces with strategic partners Jacada and Teleopti to empower PHH to enhance its customer experience
Date Posted: October 4, 2018 6:43 PMIndustry Champion Award Leaderboard
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