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Contact Center Telecommunications - Industry News

Interested in contributing News? Submit Them Online Here

Showing 16 to 30 of 624 News Items


Call2Teams™ Announces Teams True Transfer for Multi-agent and Call Center Environments
Call2Teams™ is a go-to-market solution for voice-enabling Microsoft Teams.
uk flagDate Posted: March 16, 2021 12:48 AM
First Nations Telstra Contact Centre Established in Darwin
A new Telstra contact centre which will connect Indigenous Australians across the country has been established in Darwin.
australia flagDate Posted: March 12, 2021 7:38 PM
Gurugram Call Centre Duping US Nationals, Busted
Police in Gurugram have busted an illegal call centre operating in Udyog Vihar of the NCR township that had been duping American nationals posing as Customs officials for a month.
india flagDate Posted: March 10, 2021 9:41 PM
SkySwitch Introduces Teams Connector
Brings Microsoft Teams Together with Private Label UCaaS for Resellers and Their Customers
us flagDate Posted: March 10, 2021 7:23 PM
RingCentral Named a Leader in Two IDC MarketScape UCaaS Reports for Enterprise and SMB Segments
RingCentral, Inc. (NYSE:RNG announced that it has been recognized as a Leader in two IDC MarketScape reports for UCaaS Enterprise and small and medium-sized business (SMB) market segments.
us flagDate Posted: March 9, 2021 2:22 AM
StarTele Logic Enters into African Market with Ucall
End-to-end communication technology provider/facilitator, StarTele Logic continues to expand its horizons delivering its suite of custom technology offerings to carriers and enterprises alike.
Angola flagDate Posted: March 9, 2021 12:22 AM
Onecom Adds Market Vodafone Service to its OneCloud Managed Service Platform
Onecom announces another strand to its strategic partnership with Vodafone, with a five-year agreement to add Vodafone Software Defined Networking Solutions to its OneCloud Managed Service Platform.
uk flagDate Posted: March 6, 2021 5:07 AM
World Connection Honored at 2020 Top Ranking Performers Awards
World Connection, a mid-sized, bilingual BPO with contact centers in Boise, ID and Guatemala City, Guatemala was awarded two medals in the 15th annual Global Top-Ranking Performers Awards from ContactCenterWorld.com, the Global Association for Contact Center and Customer Engagement Best Practices.
us flagDate Posted: March 6, 2021 3:30 AM
Yeastar and TELIgraph Announce Distribution Partnership in Singapore
Yeasta and TELIgraph, the Singapore-based distributor of business telecommunication and phone systems, today jointly announce a distribution partnership.
singapore flagDate Posted: March 6, 2021 2:41 AM
World's Best Contact Centers in 2020 Announced
Thunder Bay, Ontario - ContactCenterWorld is pleased to announce the winners of the 15th Annual Global Top Ranking Performers Awards from Best in World. The award winners were announced at an online awards ceremony broadcast worldwide to an audience over over 300 professionals on 25th February.
global flagDate Posted: March 5, 2021 3:44 PM
Tech Mahindra and Celonis Launch Frictionless Contact Center BPO Transformation Solution
Celonis and Tech Mahindra have announced an expanded global partnership with the launch of the first of three new joint solutions for Business Process Outsourcing (BPO) transformation.
us flagDate Posted: March 4, 2021 4:26 AM
VeriCall Named Best in The World with Two GOLD Awards in the Global Top Ranking Performers Ceremony from CCW
Plus: VeriCall CEO receives individual Industry Champion Award
uk flagDate Posted: March 3, 2021 3:56 PM
Yeastar and Bangkok Telecommunication Announce Distribution Partnership in Thailand
Yeastar and Bangkok Telecommunication jointly announce a distribution partnership. Bangkok Telecommunication will distribute the full line of Yeastar’s Unified Communications solutions to channels across Thailand.
Thailand flagDate Posted: March 2, 2021 7:19 PM
8x8 Named a Leader in 2021 IDC MarketScape for Worldwide UCaaS Service Providers for Enterprise
Company Recognized as a Leader in Both the Enterprise and SMB MarketScapes
us flagDate Posted: February 25, 2021 2:26 PM
Video, Portable and Carrier-Grade IP Phones from Grandstream Now Available for ISTRA by Enreach UCaaS Platform
Enreach, a European unified communications group, has announced that multiple IP phones from Grandstream have been certified for use on its Unified Communications as a Service (UCaaS) platform, ISTRA by Enreach.
france flagDate Posted: February 19, 2021 3:41 AM

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