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Contact Center Telecommunications - Industry News

Interested in contributing News? Submit Them Online Here

Showing 16 to 30 of 473 News Items


Sinn Féin Demands Operator of 999 Call Centres Enter Talks with Staff to Avert Strike Action
Staff have complained of having to ‘bid’ for holidays 18 months in advance in some cases.
ireland flagDate Posted: January 25, 2024 10:08 PM
Gupshup.io Positioned as an “Established Leader” by Juniper Research
Gupshup.io announced that it has been positioned as an Established Leader in Juniper Research’s OTT Business Messaging Competitor Leaderboard.
india flagDate Posted: January 24, 2024 1:40 PM
Orange Business Earns Frost & Sullivan's 2023 Company of the Year Award
Orange Business excels in the telecommunications cloud contact center services space, offering customer-centric solutions that boost productivity and enhance both customer and employee experiences
singapore flagDate Posted: January 23, 2024 1:32 PM
CloudTalk Raised Funding to Lead the New Era of AI-Powered Voice Communication
CloudTalk successfully raised Series B funding.
Slovakia flagDate Posted: January 18, 2024 8:45 PM
Sigma Connected and TDX Group Form Strategic Partnership to Support Ethical Debt Collections
Sigma Connected and TDX Group form strategic partnership to support ethical debt collections
uk flagDate Posted: January 16, 2024 1:16 PM
Batelco Picks Accura Scan to Speed its Customer Onboarding
Accura Scan proudly unveils its partnership with Batelco or Bahrain Telecommunication Company BSC.
Bahrain flagDate Posted: December 15, 2023 10:50 PM
Phone Numbers Exceeding 100 Calls per Day to be Suspended in Thailand
In a bid to combat call scams, the Digital Economy and Society (DES) Ministry has announced that any telephone number with more than 100 calls per day will be suspended.
Thailand flagDate Posted: December 14, 2023 9:40 PM
CommBox Launches Era AI to Enable Customer Service to be Intelligently Automated
CommBox, a provier in AI-powered customer communications, is launching its new generative AI solution.
israel flagDate Posted: December 8, 2023 5:12 PM
Deutsche Telekom Jump-starts New Emergency Call in the Car
Deutsche Telekom's network is ready for Next Generation eCall
germany flagDate Posted: December 8, 2023 1:45 PM
CommBox Launches Era AI
CommBox is launching its new generative AI solution, Era AI.
uk flagDate Posted: December 6, 2023 9:34 PM
Noetica Waves the Flag for British Contact Centre Technology
Noetica -- a British company, developing software products for the global contact centre market, has been presented with Best Technology Innovation Award Vendor – Live Agent Support Solution.
uk flagDate Posted: December 6, 2023 8:04 PM
CCaaS Platform Subscriptions to Generate $18 Billion in Revenue by 2028, as Providers Must Reduce Data Siloes
A new study from Juniper Research has found CCaaS (Contact Centre-as-a-Service) subscription services will generate over $18 billion in revenue by 2028; from $7.5 billion this year.
uk flagDate Posted: December 5, 2023 4:39 PM
Technician Who Provides IT Support for Winnipeg 9-1-1 Call Centre Wins International Award
A technician who provides IT support to Winnipeg Police Service (WPS) 9-1-1 call centre has been named technician of the year by an international telecommunications company.
canada flagDate Posted: December 1, 2023 2:55 PM
TTEC Opens New Global Customer Experience Delivery Center in Cape Town
Dedicated facility part of TTEC's purposeful expansion in Africa, grows global delivery footprint
southafrica flagDate Posted: November 30, 2023 8:03 PM
One NZ Uses Generative AI on AWS to Transform Customer Experience
One New Zealand (One NZ) announced it is using generative artificial intelligence (generative AI) capabilities from Amazon Web Services (AWS) to help its contact centre agents better understand why customers call, and how to proactively support call resolution.
newzealand flagDate Posted: November 30, 2023 4:03 PM

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