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Contact Center Telecommunications - Industry News

Interested in contributing News? Submit Them Online Here

Showing 31 to 45 of 473 News Items


Consilium Software Unveils UniVCX™ 8.0
UniVCX™: The Future of Video Collaboration
singapore flagDate Posted: November 28, 2023 3:02 PM
Police Arrest Call Center Employees for Hacking Customer Data
During the search operation conducted inside one of the suspects' homes, police found three cell phones, a laptop, and cash.
morocco flagDate Posted: November 27, 2023 8:14 PM
Sigma Connected Group Announces Entry into US Market
Sigma Connected Group announces entry into US market
us flagDate Posted: November 27, 2023 11:44 AM
Enabling China Unicom’s Smart Contact Center 10010 through Gen AI
China Unicom faced huge challenges in operating a centralised customer contact centre serving users in 31 provinces across China.
china flagDate Posted: November 24, 2023 11:57 AM
Digital CX Partnership Delivers AI-Powered Results for Global Enterprises
To meet the demand for reliable AI interventions, Alorica and Genesys are teaming up to unlock the highest value of emerging technology for brands to achieve customer loyalty and optimized business outcomes
us flagDate Posted: November 20, 2023 3:19 PM
Sprinklr and infinit.cx Partner to Deliver AI-Powered Contact Center and Customer Experience Solutions
New partnership will help brands in the DACH (Germany, Austria, and Switzerland) transform their businesses with Sprinklr Service
us flagDate Posted: November 17, 2023 10:17 AM
Clickatell Launches AI Powered Chat Commerce
Clickatell AI to transform customer support and engagement in mobile messaging
us flagDate Posted: November 13, 2023 7:27 PM
Glia Ranked Number 225 Fastest-Growing Company in North America on the 2023 Deloitte Technology Fast 500™
Glia, a customer interaction provider unifying Digital Customer Service (DCS), phone and automated self-service on a single platform, announced it has ranked 225th on the Deloitte Technology Fast 500™.
us flagDate Posted: November 9, 2023 9:53 AM
SSSD Call Centre Operates Around the Clock
The Call Centre at the Sharjah Social Services Department (SSSD) is a vital operation, taking care of all incoming and outgoing calls, emails, and other correspondence around the clock.
UAE flagDate Posted: November 8, 2023 11:03 PM
LivePerson Launches Suite of Conversational Intelligence Solutions
Cutting-edge AI & analytics tools put the "I" in "AI," redefining how enterprises can measure and improve digital conversations to achieve better outcomes New turnkey managed services solution, LP 360, provides the fastest route to guaranteed performance outcomes
us flagDate Posted: November 2, 2023 3:16 PM
Two UK Tech Firms Come Together to Create a Storm
Content Guru and Exchange Communications Announce New Strategic Partnership
uk flagDate Posted: October 31, 2023 8:44 PM
telMAX Elevates Customer Experience with Systems and New Website Launch
telMAX is excited to announce the successful deployment of an innovative customer account management system and the launch of their revamped website.
canada flagDate Posted: October 31, 2023 3:04 PM
Frost & Sullivan Confirms Odigo, as the European CCaaS Provider of Choice for Replacing On-premises Solutions
Odigo Named a Growth and Innovation Leader
uk flagDate Posted: October 27, 2023 10:43 PM
8x8 Announces XCaaS Cloud Contact Center and Unified Communications Platform Innovations
New Platform Enhancements Include AI-powered Voice Conversational Self-Service Capabilities, Video Customer Engagement, Deeper Microsoft Teams Integrations, and New Meeting Capabilities
us flagDate Posted: October 27, 2023 12:43 PM
BT’s Rejection of Plan to Protect 100 Call Centre Jobs Sparks Union Fury
The telecoms firm has rejected an offer of employees working from home or at BT's Thurso call-centre.
scotland flagDate Posted: October 26, 2023 10:45 PM

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