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Contact Center Training - Industry News

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Showing 1 to 15 of 430 News Items


Evolve IP Delivers Omnichannel Contact Center Integrated with Microsoft Teams and Virtual Workspaces
Enables Contact Center Employees to Work Anywhere Securely and Access All of Their Business Applications On the Devices of Their Choice
us flagDate Posted: August 7, 2020 8:34 PM
Contact Mapping Announces Free Version and Enhanced Premium Offering
Contact Mapping, are launching a free version of the app alongside a new premium offering and other updates to this popular service today.
us flagDate Posted: August 7, 2020 5:00 PM
VereQuest Launches e-Learning Suite to Address Growing Customer Expectations and Support Work-at-Home Agents
VereQuest is excited to announce the release of Contact Center Check-Up™ – a series of e-learning modules designed specifically for the challenging contact center environment and the people who work there.
canada flagDate Posted: August 7, 2020 4:17 PM
Saggezza Launches Salesforce Practice to Help Clients Maximize CRM Investment ROI
New practice helps clients in financial services, insurance, healthcare, and more to close more deals and provide a better customer experience
us flagDate Posted: August 7, 2020 3:34 PM
LivePerson Announces the Conversational Cloud™
Empowering brands to understand and respond to customers with artificial intelligence...
us flagDate Posted: August 6, 2020 1:11 AM
Pune Police Solve Senior Citizen’s Lockdown Woes with Just a Phone Call
The senior citizen helpline number 1090 has been buzzing since April
india flagDate Posted: August 5, 2020 3:54 AM
Dubai Economy Call Centre Gets 103,860 Calls and 27,395 Emails During National Disinfection Programme
Calls go up 180% and emails 200% compared to the same period in 2019
UAE flagDate Posted: August 5, 2020 12:15 AM
Introducing PCI Pal’s Summer School Program: Offering a Helpful Boost With Data Security
PCI Pal®, a global provider of secure payment solutions, has launched an online Summer School series giving contact center professionals, as well as those who are interested in securing payments, the opportunity to find out more and test their knowledge around the PCI DSS and data security.
us flagDate Posted: August 1, 2020 2:40 AM
TouchPoint One Releases New Gamification Solution to Boost Work-from-Home Engagement and Performance
A-GAME Flex Enables Contact Center Supervisors to Design and Deploy Behavior and KPI-based Gamification Initiatives in Minutes
us flagDate Posted: July 31, 2020 4:24 PM
UNAIDS Launches a Call Centre for People Living with HIV in Zimbabwe
UNAIDS provided guidelines and financial support for the procurement of equipment and the training of online counsellors from the Zimbabwe National Network of People Living with HIV (ZNNP+) to establish a call centre to respond to inquiries from people living with HIV across the country.
Zimbabwe flagDate Posted: July 23, 2020 3:42 AM
Walmart Canada Announces Investment For Growth And Customer Experience Transformation
Walmart Canada is announcing a major investment over the next five years aimed to generate significant growth and to make the online and in-store shopping experience simpler, faster and more convenient for Walmart's customers.
canada flagDate Posted: July 22, 2020 9:42 PM
Inclusive Directions Launches GBV Call Centre
Gender-based violence (GBV) cases in Botswana saw a slight increase during the extreme social distancing period that was imposed due to the coronavirus (COVID-19) pandemic.
Botswana flagDate Posted: July 15, 2020 5:55 PM
TransPerfect DataForce Volunteers Data to Help AI and Chatbot Developers Provide Information on COVID-19
TransPerfect announced that it is sharing a data set that will help AI and chatbot developers from around the world provide information on COVID-19 in multiple languages.
us flagDate Posted: July 7, 2020 3:56 PM
Bridging Language Gap in Healthcare Delivery
Vodafone Foundation through its Healthline Medical Call Centre is successfully addressing the gaps in healthcare delivery brought about by language limitations.
ghana flagDate Posted: July 3, 2020 3:02 AM
Kenya Launches COVID-19 Call Center for Healthcare Workers
Kenya launched a COVID-19 mitigation contact center to offer psychosocial support to the frontline healthcare workers.
Kenya flagDate Posted: June 29, 2020 11:40 PM
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