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Contact Center Training - Industry News

Interested in contributing News? Submit Them Online Here

Showing 1 to 15 of 495 News Items

Accenture Receives AWS Canadian Partner of the Year Award for Public Sector Innovation and Services
Accenture (NYSE: ACN) has received a Public Sector Partner of the Year award from Amazon Web Services, Inc. (AWS), recognizing its role in helping Canadian public sector organizations drive innovation and build solutions on the AWS Cloud.
canada flagDate Posted: May 14, 2021 10:27 PM
Keyfactor Named to Inc. Magazine’s 2021 List of Best Workplaces
Exceptional Workplace and Strong Company Culture Earns Keyfactor Top-Tier Survey Ranks
us flagDate Posted: May 14, 2021 6:05 PM
Scorebuddy Announces Acquisition of CxMoments: A Fully Integrated Text Analytics Solution for Call Centers
Scorebuddy announced that it has acquired CxMoments, a fully integrated text analytics solution that uses AI and machine learning to mine text data and customer conversations delivering critical, data-driven insights and exposing the reasons why customers contact you.
ireland flagDate Posted: May 14, 2021 1:00 AM
Eight Mitel Leaders Named to CRN’s 2021 Women of the Channel List
Recognized for continued channel advocacy and driving innovative programs to support both partners and customers through the challenges of the global pandemic
us flagDate Posted: May 13, 2021 5:00 PM
TCN Launches TCN Operator
TCN, Inc. announced the launch of TCN Operator, the next generation of its flagship platform.
us flagDate Posted: May 13, 2021
Infosec and Sandler Partners Bring Cyber Education to 1,000s of Organizations
New Partnership Adds Infosec IQ and Infosec Skills to Sandler Partners’ Cybersecurity Portfolio
us flagDate Posted: May 12, 2021 5:00 PM
Veritone Introduces Interaction Analytics, Providing Near-Real-Time Insights From Customer Touchpoints
Three pre-configured AI solutions are now available for customer contact center and social media insights
us flagDate Posted: May 8, 2021 4:20 AM
Vonage Announces Launch of Redesigned Channel Partner Program and Partner Experience Portal
Enhanced capabilities, incentives and training platforms redefine the Vonage channel partner experience
us flagDate Posted: May 8, 2021 3:12 AM
Infosec Announces New Cyber Training Program for Federal Agencies and Contractors
Flexible solutions for DoD 8570/8140 compliance, NICE Framework Work Roles
us flagDate Posted: May 8, 2021 12:23 AM Revolutionizes Customer Engagement for Businesses
Voice-first technology works across voice assistants, IVR/telephony, and chatbots, accelerating business transition to and adoption of the voice economy
us flagDate Posted: May 6, 2021
Health Net Federal Services Earns Center of Excellence Recognition from BenchmarkPortal
The recognition places the call center among the top 10% nationwide.
us flagDate Posted: May 4, 2021 9:48 AM
Genesys Named a Visionary in the 2021 Gartner Magic Quadrant for Workforce Engagement Management
Cloud customer experience provider recognised as a Visionary in worldwide report
australia flagDate Posted: May 4, 2021 3:30 AM
Police to Set Up Help Numbers in Light of COVID-19
Call Centre help numbers will soon be set up at the Police Command and Control Centre in Totogo, Suva.
fiji flagDate Posted: April 30, 2021 10:09 PM
Clarabridge Launches AI-Augmented Quality Management Solution
Solution includes Intelligent Scoring, agent self-coaching and integrated workflows
us flagDate Posted: April 30, 2021 3:17 PM
8x8 Picks Bluechip Infotech as its First Distributor in Australia
It is hoped the new partnership will underpin 8x8’s efforts to extend its regional footprint.
australia flagDate Posted: April 29, 2021 2:00 PM

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