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Contact Center Training - Industry News

Interested in contributing News? Submit Them Online Here

Showing 16 to 30 of 745 News Items


Karnataka: Women's Panel Plans 24x7 Call Centre to Redress Grievances
The call centre will function 24X7 and create awareness among women on different schemes of the government meant for them.
india flagDate Posted: March 7, 2024 8:05 PM
Huawei Released the Financial AI-based Contact Center Solution 2.0
Huawei released the Financial AI-based Contact Center Solution 2.0, aiming to reduce cost and improve efficiency for financial industry.
china flagDate Posted: March 7, 2024 3:05 PM
Anthem Blue Cross and Blue Shield of Georgia Certified by J.D. Power for Providing Outstanding Customer Service
Call Center for Georgia’s State Health Benefit Plan receives exemplary distinction for member support.
us flagDate Posted: March 7, 2024 10:05 AM
Sharjah Contact Centre a Mass Communication Channel During SHD
The Sharjah Contact Centre, which operates under the umbrella of the Sharjah Government Media Bureau, continues its participation in Sharjah Heritage Days (SHD).
UAE flagDate Posted: March 6, 2024 1:20 PM
California Regional MLS Earns Center of Excellence Recognition from BenchmarkPortal
The customer care center for California Regional MLS (CRMLS) has been certified as a Center of Excellence by BenchmarkPortal for 2023.
us flagDate Posted: March 5, 2024 11:15 AM
Zoho Corporation Launches Zakya, a New Brand, to Offer a Modern Retail POS Solution in India
Zakya's cloud-based POS solution is helping small and medium-sized retailers go live and start billing.
india flagDate Posted: March 1, 2024 6:51 AM
Sokoto Govt, NGO to Rollout Mental Health Support Toll-free Helpline
As part of efforts to address the widespread mental health issues that have been made worse by the current economic downturn, a toll-free helpline for mental health and psycho-social support specifically aimed at adolescents has been launched by the Sokoto State Government in partnership with Plan International.
Nigeria flagDate Posted: February 28, 2024 7:24 PM
Maharashtra to Set Up Specialised Unit to Address Women’s Helpline Calls
The state Woman and Child Development (WCD) department will also analyse caller data to build a comprehensive data bank, enhancing responsiveness and support.
india flagDate Posted: February 27, 2024 8:00 AM
Maternal Call Centre to Help High-risk Mothers in Chennai
New health facilities and expansion of major health centres are among the prime takeaways from the corporation budget presented.
india flagDate Posted: February 26, 2024 1:50 PM
Empowering Voices: VoiceAbility Ushers in New Era of Digital Communication with Sabio Group
VoiceAbility has partnered with customer experience provider Sabio Group to implement Amazon Connect and Salesforce technologies.
uk flagDate Posted: February 22, 2024 5:09 PM
iQor Drives Digital Transformation in Retail With NICE CXone
Strategic Collaboration Delivers CX for the Retail Industry Through Open-Source Digital Capabilities
us flagDate Posted: February 22, 2024 10:17 AM
Govt Merges KIRAN Mental Health Rehabilitation Helpline with TeleMANAS
To optimise resources, enhance service quality, and address the increasing demand for mental health support in India
india flagDate Posted: February 19, 2024 9:06 PM
Telinta Redesigns its Virtual Office Hosted PBX Solution
Users can sign up online, select phone numbers, configure PBX extensions, send and receive faxes.Virtual Office’s user interface has been redesigned to enhance both navigation speed and the execution efficiency of Hosted PBX features.
us flagDate Posted: February 14, 2024 9:19 AM
Zendesk Completes Acquisition of Klaus
CX provider accelerates growth in workforce engagement management (WEM) and adds AI-powered quality assurance (QA) to help companies deliver intelligent customer experiences
us flagDate Posted: February 14, 2024
High Levels of Sickness in Council’s Call Centre Amid Sharp Rise in Demand for Repairs
Croydon Council has reported high levels of sickness absence among temporary staff working in its in-house repair contact centre, amid a sharp increase in demand.
uk flagDate Posted: February 12, 2024 11:21 AM

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