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Workforce Management - Industry News

Interested in contributing News? Submit Them Online Here

Showing 1 to 15 of 435 News Items

Alvaria Announces New CX and WEM Technology Solutions Scaled for the Enterprise
The future of CX takes shape with the Alvaria best-of-breed contact center applications available in the public cloud, private cloud and on-premises.
us flagDate Posted: September 20, 2021 11:20 PM
EarthLink Expands Customer Service Division with New U.S. Call Center
Top Internet Service Provider Plans to Bring More than 250 Jobs to Southwest Virginia
us flagDate Posted: September 16, 2021 8:40 PM
ContactCenterWorld is Proud to Announce the 2021 Global Top Ranking Performers Awards Winners in The Best in APAC
Thunder Bay, Ontario, September 13, 2021—ContactCenterWorld is pleased to announce the winners of the 16th Annual Global Top Ranking Performers Awards from Best in the Asia Pacific. The award winners were announced at an award online ceremony on the 13th of September attended by over 300 top industry professionals from the region.
canada flagDate Posted: September 14, 2021 3:36 PM
Service NSW to Make its Contact Centre Operations 'Geographically Agnostic'
Under broader transformation effort.
australia flagDate Posted: September 13, 2021 6:20 PM
QStory Applauded by Frost & Sullivan for Helping Contact Centers Build Flexible Work Environments
The solution complements the client's existing WFM solution and helps nurture a more agile, skilled, and future-ready workforce
uk flagDate Posted: September 10, 2021 2:00 AM
Lifesize Recognized in the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service
Lifesize recognized in 2021 Gartner Magic Quadrant for Contact Center as a Service
us flagDate Posted: September 4, 2021 1:52 AM
WorkForce Software Wins Silver in Best in Biz Awards 2021 International
The workforce management system is honored in the B2B Company of the Year category, demonstrating its commitment to delivering value to its customers
us flagDate Posted: September 2, 2021
NICE CXone Digitally Transforming GWA’s Contact Centers for Improved Customer Experiences
CXone fosters workforce agility for remote teams and deeper operational insights across all digital and voice interactions
australia flagDate Posted: August 30, 2021 7:16 PM
Dialpad and Playvox Partner to Optimize Agent and Customer Experience Through Dialpad Contact Center
The Dialpad and Playvox partnership delivers the most comprehensive, AI-enabled workforce solution for contact centers
us flagDate Posted: August 26, 2021 6:22 PM
ETC Begins Project Implementation as New Toll Service Provider for the Louisville-Southern Indiana Ohio River Bridges
Electronic Transaction Consultants and partners WSP USA and TTEC will implement a new advanced customer service center and back-office system to replace the current Ohio River Bridges tolling system.
us flagDate Posted: August 25, 2021 2:50 PM
Leaptree Announces Skills Integration Feature for Service Cloud Workforce Engagement on Salesforce AppExchange
Leaptree Optimize customers can now benefit from Skills integration to support dynamic quality assessment schedules based on employee capability levels.
ireland flagDate Posted: August 19, 2021 9:33 PM
8x8 Named a Challenger in the New 2021 Gartner® Magic Quadrant™ for Contact Center as a Service
8x8, Inc. (NYSE: EGHT), an integrated cloud communications platform, announced it has been named a Challenger in the 2021 Gartner Magic Quadrant for Contact Center as a Service.
us flagDate Posted: August 17, 2021 3:04 AM
PCI Pal and Puzzel Secure Telephone Payments for GC Business Finance
GC Business Finance secured its telephone payments with Puzzel and PCI Pal.
uk flagDate Posted: August 16, 2021 10:58 PM
Ytel Announces CPaaS Workflow Software to Compliment its Platform APIs
Matt Grofsky, CTO of Ytel states, “Our Workflow software is powerful and allows any client to manage both complex and straightforward communications visually, no technical expertise needed.
us flagDate Posted: August 6, 2021 7:46 AM
Avaya Earns Metrigy MetriStar Top Provider and Customer Sentiment Awards for Avaya OneCloud™ UCaaS and CCaaS Solutions
Avaya (NYSE: AVYA) announced it has been recognized by Metrigy for two recent accolades – MetriStar Top Provider award for Workforce Optimization (WFO) Platform and MetriStar Top Customer Sentiment for Avaya OneCloud™ UCaaS.
us flagDate Posted: August 6, 2021 6:51 AM

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