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Workforce Management - Industry News

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Showing 1 to 15 of 594 News Items

Pointillist Launches Customer Journey Analytics and Orchestration Platform on the Genesys AppFoundry
Pointillist’s AI-driven software combines with the Genesys customer experience and contact center solutions to enable companies to improve customer experience and reduce cost-to-serve
us flagDate Posted: August 7, 2020 6:26 PM
English Heritage Chooses Noble Systems to Enhance Customer Experience with Inbound and WFM Solutions
Noble announces its partnership with English Heritage. The charity selected Noble’s Inbound and WFM solutions to improve the customer experience and offer a rapid ROI.
uk flagDate Posted: August 4, 2020 9:12 PM
Genesys Recognises ANZ Trailblazers Amongst Global Leaders in Customer Experience Impact and Excellence
Genesys Customer Experience Innovation Awards recognise companies from around the globe for their innovation and transformational customer experience initiatives
australia flagDate Posted: August 4, 2020 7:23 PM
TouchPoint One Releases New Gamification Solution to Boost Work-from-Home Engagement and Performance
A-GAME Flex Enables Contact Center Supervisors to Design and Deploy Behavior and KPI-based Gamification Initiatives in Minutes
us flagDate Posted: July 31, 2020 4:24 PM
Number of COVID-19 Cases Linked to Sitel Contact Tracing Centre in Eurocentral Has Risen
The cluster of coronavirus cases was initially revealed last week
uk flagDate Posted: July 30, 2020 9:16 PM
Continuum Selects Branch to Provide Employees Faster Pay Options, Financial Wellness
Customer Care Provider Teams Up with Challenger Bank Ahead of Hiring Push
us flagDate Posted: July 30, 2020 8:19 PM
Matrix247 Partners with Cirrus to Deliver Enhanced Customer Experience Solutions
A super inbox for all channel interactions, reporting and PCI compliant payments enable Matrix247 to provide new solutions to customers in key sectors
uk flagDate Posted: July 23, 2020 6:57 PM
Matrix247 Partners with Cirrus to Deliver Customer Service solutions for Legal and Financial industries
A super inbox for all channel interactions, powerful reporting and PCI compliant payments enable Matrix247 to provide new solutions to customers in key sectors
uk flagDate Posted: July 22, 2020 7:42 PM
Zuper and Zendesk Collaborate to Help Organizations Transform Customer Service Experience
Zuper, a platform for intelligent workforce management, announced its integration with Zendesk Inc. (NYSE: ZEN).
us flagDate Posted: July 22, 2020 3:42 PM
ATO Extends Deal with Telco Optus for Another 18 Months
The Australian Taxation Office (ATO) has extended its megadeal with telco Optus for managed network services for 18 more months. Australia’s revenue agency extended the decade-long deal as it continues to look for other telcos to create a new multi-sourcing arrangement.
australia flagDate Posted: July 21, 2020 12:13 AM
Aspect Announces General Availability of Aspect WFO Version 20, the Most Advanced Enterprise Contact Center Solution for
Making it easy to manage, schedule and motivate agents working from anywhere
us flagDate Posted: July 18, 2020 1:23 AM
Prodoscore and Telarus Announce Partnership to Provide Key Business Solutions
Agreement allows both companies to enhance their portfolios of market solutions from channel partners
us flagDate Posted: July 17, 2020 1:08 AM
Consolidated Communications Launches Data-driven, AI-capable Cisco Webex Contact Center
Skills-based routing combined with voice, email and chat tools allow contact center agents to efficiently solve customer issues, increase business productivity.
us flagDate Posted: July 16, 2020 11:56 PM
CoreDial Introduces Workforce Management Module for CoreNexa Contact Center
Fully Integrated Solution Offers Scheduling, Adherence, Forecasting, and Real-time Insights to Businesses Looking to Optimize Contact Center Performance
us flagDate Posted: July 9, 2020 6:05 PM
USAN Announces Partnership With Workforce Engagement Management Provider Calabrio
USAN, a leading provider of cloud customer engagement solutions, announces a strategic partnership with Calabrio, the customer experience intelligence company and industry-leading workforce engagement management provider.
us flagDate Posted: July 8, 2020 4:30 PM
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