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Workforce Management - Industry News

Interested in contributing News? Submit Them Online Here

Showing 1 to 15 of 418 News Items


Union Slams Proposals to Install Webcams in Workers’ Homes
The Communication Workers Union (CWU) leaders are concerned that local call centres may adopt a plan to put webcams at the desks of home-based workers.
uk flagDate Posted: May 11, 2021 6:20 PM
Bellrock Group Signs 3-Year Contract with Sabio to Deploy and Support Genesys Cloud CX Platform
Bellrock Group – the technology-enabled property and facilities management services company – has selected Sabio Group to implement and support a next generation Genesys Cloud contact centre platform to power its business critical customer experience operations.
uk flagDate Posted: May 8, 2021 2:05 AM
Eleveo Recognized in 2021 Gartner Magic Quadrant for Workforce Engagement Management Report
Eleveo announced that global research and advisory firm, Gartner, has named Eleveo in its 2021 Magic Quadrant for Workforce Engagement Management.
us flagDate Posted: May 7, 2021 10:08 PM
WorkForce Software Named a Leader in Nucleus Research
WorkForce Software is recognized for delivering advanced capabilities enabling the best employee experience, increasing the return on investment for its customers and for their commitment to delivering exemplary customer service
us flagDate Posted: May 3, 2021 11:00 AM
Talkdesk(R), Inc. Introduces Talkdesk Workspace
Talkdesk Workspace unifies all customer experience applications and data on a single screen and allows enterprises to create the ideal interface for every role in the contact center
us flagDate Posted: April 30, 2021 11:51 AM
DVLA chooses Wavenet to Transform their Contact Centre and drive their Digital Transformation Journey
Wavenet’s ability to design solutions will enable DVLA to transform their Contact Centre and Customer Experience.
uk flagDate Posted: April 28, 2021
Call Centre Firm Tells UK Homeworkers They Will Not Be Watched with Webcam
Teleperformance had told staff they would use AI-enabled cameras for data security reasons
uk flagDate Posted: April 22, 2021 11:00 AM
Authority Software Announces General Availability of Workforce Management Solution at SWPP
Authority Software, a global provider of workforce optimization solutions for enterprise contact centers, announced the general availability of Authority Workforce Management.
us flagDate Posted: April 20, 2021 9:11 PM
Denial of Employment, Discrimination at Workplace Among Issues Raised Through NCPEDP Helpline
Denial of employment, discrimination at workplace and refusal to admission in educational institutes are among the issues raised by people with disabilities through a helpline launched by a non-profit organisation.
india flagDate Posted: April 16, 2021 8:08 PM
Spark NZ Selects Calabrio as Part of Unified Front Line Initiative
Cloud-first workforce engagement management platform chosen to enable Digital Services company to flow workforce across contact centres, retail stores and at-home visits to be where their customers are.
newzealand flagDate Posted: April 15, 2021 4:56 AM
Vericast Chooses Verint Customer Engagement Cloud Platform to Further Enhance Customer Experience
- Verint® (NASDAQ: VRNT) announced that Vericast, together with its Harland Clarke contact center solutions, has selected the Verint Customer Engagement Cloud Platform to enhance the agent and customer experience at its contact centers.
us flagDate Posted: April 8, 2021 3:15 PM
Medallia Launches Additional Prepackaged Solutions for Healthcare, Field Sales Teams and Employee Experience
Numerous prepackaged solutions help organizations swiftly deploy new customer and employee experience and engagement programs, delivering immediate Return on Investment
us flagDate Posted: April 6, 2021 10:12 PM
Welltel Announces Partnership with Talkdesk to Extend its Reach into Ireland Enterprise Markets
Welltel, an Irish communications and IT company, has announced a new deal with cloud contact centre solutions provider, Talkdesk(R)
ireland flagDate Posted: April 6, 2021 9:02 PM
Contact Center World Awards Garanti BBVA's Customer Service Center
Contact Center World has given two awards to Garanti BBVA, which came in second place in the categories of best call center and best customer service.
spain flagDate Posted: April 2, 2021 4:07 AM
Customers Give Verint a Perfect Score in Overall Vendor Satisfaction for Workforce Management
Only Featured Vendor to Achieve a Series of Perfect Customer Satisfaction Scores for Implementation, Integration and Training in Annual Report
us flagDate Posted: March 25, 2021 1:48 PM

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