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Burcin Gunes
Senior Learning and Development Manager
Endy Pandu Winata
Senior Officer Customer Voice Management

Contact Center - Industry News

Interested in contributing News? Submit Them Online Here

Showing 1 to 15 of 7264 News Items

Eastvantage and Expleo Empower Fresh Graduates
Outsourcing company partners with educational institutions to source new talent in the Philippines in support of global engineering, technology, and consulting company’s expansion plans
philippines flagDate Posted: June 9, 2023 10:28 PM
OTDAmericas Selects LiveVox’s Cloud Contact Center Platform to Optimize Customer Engagement
LiveVox’s CCaaS platform will provide OTDAmericas with a competitive advantage, optimizing global customer engagement experiences across the customer journey with multilingual options.
us flagDate Posted: June 9, 2023 8:04 PM
8 Booked for Duping American, Canadian Business Houses Through Fake Call Centre in Mumbai
Eight people, including the founder of a fake call centre in Goregaon East in Mumbai, were booked by the police after it was learnt that phone operators were asked to pose as Google employees and dupe American and Canadian business owners.
india flagDate Posted: June 9, 2023 5:40 PM
Bengal CM Mamata Banerjee Launches Helpline to Address Public Grievances
Mamata Banerjee said West Bengal’s 3,561 assistance centres have addressed 100 million complaints so far. “But there can be no end to serving people,” she said
india flagDate Posted: June 9, 2023 3:16 PM
Finalto Wins Global Forex Award
Finalto is pleased to reveal it has won Best CRM Provider at the Global Forex Awards 2023.
uk flagDate Posted: June 8, 2023 10:01 PM
Twilio and Google Cloud Expand Partnership to Improve Customer Experience with AI
Intelligent Contact Center Momentum Sets the Stage for Joint Generative AI Innovation
us flagDate Posted: June 8, 2023 8:01 PM
Hammer and Servion Announce Strategic Partnership
Partnership will deliver AI-powered solutions to address the complexity of modern contact centers and help eliminate outages, downtime, and broken customer journeys
us flagDate Posted: June 8, 2023 6:01 PM
TTEC Named to Forbes list of America's Best Employers for New Grads 2023
TTEC Holdings, Inc. (NASDAQ:TTEC) announced the Company has been named to the Forbes list of America's Best Employers for New Grads 2023.
us flagDate Posted: June 8, 2023 4:01 PM
Mevani's Swabhiman Helpline Gets As Many As 30 Calls a Day
The helpline was set up for dalits, women, STs and Muslims
india flagDate Posted: June 8, 2023 2:01 PM
The Contact Company Selects Calabrio WFM to Power BPO Operations
Merseyside based contact centre chooses WFM technology to support ambitious growth plans
uk flagDate Posted: June 8, 2023 12:01 PM
AO’s Bolton HQ on the Rise: Over 250 Customer Service Positions Up for Grabs
AO has announced that it will be recruiting over 250 people to grow its team of customer service specialists, to serve customers even better.
uk flagDate Posted: June 8, 2023 10:01 AM
Five9 Earns Metrigy MetriStar Top Provider Award for Contact Center as a Service Platform
Five9, Inc. (NASDAQ: FIVN), a provider of the intelligent CX Platform, announced that it has received the Metrigy MetriStar Top Provider award for Contact Center as a Service Platform (CCaaS).
us flagDate Posted: June 7, 2023 10:24 PM
Intradiem Names Tim FitzGerald as New EVP of Sales
Intradiem announces that Tim FitzGerald has assumed the role of Executive Vice President of Sales, effective immediately.
us flagDate Posted: June 7, 2023 8:31 PM
PCI Security Standards Council welcomes PCI Pal® CISO, Geoff Forsyth, to its Board of Advisors
PCI Security Standards Council welcomes PCI Pal® CISO, Geoff Forsyth, to its Board of Advisors
us flagDate Posted: June 7, 2023 6:39 PM
Karnataka Minister MB Patil Proposes Helpline to Check Hate Crimes
Minister MB Patil’s proposal for a helpline to curb hate crimes in Karnataka came after the BJP’s call to launch another helpline for party workers to seek legal assistance in case of attacks backed by the Congress government
india flagDate Posted: June 7, 2023 4:46 PM

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