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Contact Center - Industry News

Interested in contributing News? Submit Them Online Here

Showing 1 to 15 of 8367 News Items


The Best Contact Center & CX Companies in the Asia Pacific Region 2022 Announced
ContactCenterWorld is pleased to announce the winners of the 17th Global Top Ranking Performers Awards Best in the Asia Pacific. The award winners were announced at an awards ceremony during the gala dinner at The Laguna, Nusa Dua in Bali, INDONESIA on the 29th of July.
indonesia flagDate Posted: August 7, 2022
Health Assured Sees 82% Increase in Number of Calls to Helpline for Financial Concerns
Health Assured has reported a worrying increase in the number of employees seeking help for financial concerns.
uk flagDate Posted: August 5, 2022 11:23 PM
PCFC Call Center Receives about 70,000 Calls and Inquiries During the First Half of 2022
The Corporation is proud to serve more than 150,000 customers from its various business units
UAE flagDate Posted: August 5, 2022 9:50 PM
Office of the Director of Public Prosecution Opens Elections Call Centre Ahead of Polls
The Office of the Director of Public Prosecution (ODPP) has launched an election call centre as the country gears up for next Tuesday's general election.
Kenya flagDate Posted: August 5, 2022 8:16 PM
Bancroft Delivers A Better Experience for Those Living with Autism and Other Neurological Disabilities
Bancroft announced it has selected RingCentral, Inc. (NYSE: RNG) to improve operations, reduce costs, and deliver better care for children and adults with autism, brain injuries, and other neurological disabilities.
us flagDate Posted: August 5, 2022 6:43 PM
Oracle Names WorkForce Software the Cloud HCM ISV Partner of the Year
Oracle Cloud HCM HR Heroes Visionary Award
us flagDate Posted: August 5, 2022 5:10 PM
NICE Actimize Recognized with 2022 Frost & Sullivan Product Leadership Award for North America Enterprise Fraud Mngt
Supported by a comprehensive data, advanced analytics, and cloud-based approach, NICE Actimize is at the forefront of innovation for enterprise fraud management, the report states
us flagDate Posted: August 5, 2022 3:36 PM
Xima Software Announces Joe DiPaulo as Chief Operating Officer
Xima Software, a global cloud contact center communications and analytics solution, announces Joe DiPaulo as Chief Operating Officer.
us flagDate Posted: August 5, 2022 2:03 PM
Emergency Helpline Receives 3,031,732 Calls
Punjab Safe Cities Authority (PSCA) released the statistics of calls received on emergency helpline 15 from Punjab, including Lahore for the month of July 2022 here on Wednesday.
Pakistan flagDate Posted: August 5, 2022 12:30 PM
Doncaster Call Centre Workers Walk Out as Part of Nationwide BT Strike
Workers at Doncaster’s BT call centre have staged a second strike as part of a nationwide strike.
uk flagDate Posted: August 3, 2022 10:17 PM
Akkadian Labs Announces Cisco UCCE Support for Provisioning Manager
Akkadian Labs now supports Cisco Unified Contact Center Enterprise (UCCE).
us flagDate Posted: August 3, 2022 8:10 PM
G12 Communications Launches New Operator Connect Service
GG12's new Operator Connect service helps customers seamlessly deploy Microsoft Teams Voice, reducing the complexity, time to deploy, and overall cost through automation.
us flagDate Posted: August 3, 2022 6:02 PM
monday.com Introduces monday Sales CRM
A fully customizable, flexible no-code CRM for teams of any size
us flagDate Posted: August 3, 2022 3:55 PM
Public Grievances Filed on CPGRAMS to be Resolved in 30 Days
The Public Grievance Redressal mechanism in the Government of India operates on a decentralised basis, with the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) at the center of it.
india flagDate Posted: August 3, 2022 1:47 PM
Helpline Numbers for CUET Candidates
The Khasi Students Union, NEHU unit has put up dedicated mobile phone numbers for students who will appear for the CUET UG entrance examination.
india flagDate Posted: August 3, 2022 11:40 AM

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