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Contact Center - Industry News

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Showing 1 to 15 of 10992 News Items


ESSN Call Centre Provides Refugees in Turkey with Vital Information and Support Amid COVID-19
The Turkish Red Crescent call centre has operators speaking five different languages.
Turkey flagDate Posted: July 9, 2020 3:50 AM
Hoseasons and cottages.com to Cut Around 150 Jobs as UK HQ Moves to Manchester
About 150 jobs are at risk of redundancy at Hoseasons and cottages.com as parent company Awaze announces plans to move its UK headquarters to Manchester.
uk flagDate Posted: July 9, 2020 1:56 AM
Police Raid Gambling Call Centre, 18 Chinese Nationals Arrested
Malaysia's seemingly lax laws on gambling is among reasons why many international online gambling syndicates, especially from China, use Malaysia as their base.
malaysia flagDate Posted: July 9, 2020 12:03 AM
Vodafone Rolls Out Contact Centre Solution Powered by AWS
Vodafone New Zealand has launched a new contact centre solution designed to support organisations with their customer experience (CX) strategies, as well as customer contact and engagements.
newzealand flagDate Posted: July 8, 2020 10:10 PM
342,733 Calls Received at 15 Helpline During June
About 342,733 calls were received at 15 emergency Helpline during the month of June, according to the statistics issued by the Punjab Safe Cities Authority (PSCA).
Pakistan flagDate Posted: July 8, 2020 8:16 PM
Anywhere365 Acquires PeterConnects to Further Expand its Cloud Contact Center, Enterprise Dialogue Management Solution
PeterConnects is Anywhere365's third acquisition in the last year and leverages the minority investment received from growth capital firm Bregal Milestone.
us flagDate Posted: July 8, 2020 6:23 PM
USAN Announces Partnership With Workforce Engagement Management Provider Calabrio
USAN, a leading provider of cloud customer engagement solutions, announces a strategic partnership with Calabrio, the customer experience intelligence company and industry-leading workforce engagement management provider.
us flagDate Posted: July 8, 2020 4:30 PM
IMImobile Announces HIPAA Compliance
Protecting sensitive patient health information across products
us flagDate Posted: July 8, 2020 2:36 PM
Sabio Group Acquires Coverage Group in France
Addition of one of Europe’s Genesys Cloud partners further strengthens Sabio’s EMEA CX cloud capability
uk flagDate Posted: July 8, 2020 3:56 AM
More New Call Centre Jobs for Sheffield
90 positions on way as First grows rail base
uk flagDate Posted: July 8, 2020 1:56 AM
Samsung Enhances Contactless Customer Service Offerings With New WhatsApp Support
Samsung offers a slew of contactless service options to consumers including Remote Support, Live Chat, Call Center Support and DIY videos on the Samsung Website and on YouTube
india flagDate Posted: July 7, 2020 11:56 PM
C9 Communications and MaxContact Partner To Deliver Contact Centre Solution
MaxContact has announced that it has partnered with C9 Communications to deliver an all in one cloud contact solution for Thomas Direct, an Australian company specialising in charitable lotteries, raffles and telefundraising.
australia flagDate Posted: July 7, 2020 9:56 PM
TPx Appoints Don Joos as Chief Executive Officer
TPx Communications announced that its board of directors has named Don Joos, a proven leader with more than 20 years of experience in the technology industry, as chief executive officer, effective immediately.
us flagDate Posted: July 7, 2020 7:56 PM
Colorado’s Unemployment Call Center Struggles to Meet Demand from COVID-related Layoffs
Over 600,000 Coloradans have filed for unemployment since the start of the COVID-19 pandemic.
us flagDate Posted: July 7, 2020 5:56 PM
TransPerfect DataForce Volunteers Data to Help AI and Chatbot Developers Provide Information on COVID-19
TransPerfect announced that it is sharing a data set that will help AI and chatbot developers from around the world provide information on COVID-19 in multiple languages.
us flagDate Posted: July 7, 2020 3:56 PM
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