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Contact Center - Industry News

Interested in contributing News? Submit Them Online Here

Showing 1 to 15 of 6254 News Items


Hungarian Software Firm, Graphisoft, Recognised for Its Business Transformation Investment in Project with Sabio Group
Software firm, Graphisoft, has been recognised for its transition from a perpetual business model to Software-as-a-Service (SaaS) model.
uk flagDate Posted: May 22, 2024 10:24 PM
Xima Software and RingLogix Announce Strategic Partnership to Offer Contact Center Solutions
Xima Software is pleased to announce a strategic partnership with RingLogix.
us flagDate Posted: May 22, 2024 8:48 PM
OYSHIA Begins Call Center Test Run Monday
In a bid to move closer to people and improve on its services, the Oyo State Health Insurance Agency (OYSHIA), will on Monday, May 19, commence the test run of its call center.
Nigeria flagDate Posted: May 22, 2024 7:12 PM
Glia Launches Responsible AI Platform Purpose Built for Financial Institutions
Glia Cortex delivers personalized self-service experiences at scale, improves agent productivity and provides new insights for managers
us flagDate Posted: May 22, 2024 5:36 PM
People.ai Brings its Sales AI Platform to Microsoft Dynamics 365 Sales
Joint customers will experience renewed value from their CRM with unified data and account-level insights at their fingertips.
us flagDate Posted: May 22, 2024 4:00 PM
Millenniuxt Inc. Acquires AI-Powered Omnichannel Customer Engagement Platform SupportIQ.AI
Millenniuxt continues to accelerate its presence as a disruptive technology company by acquiring the AI-powered omnichannel support platform. The combination of the two firms will provide businesses with expanded access to world-class omnichannel unified messaging and customer engagement.
us flagDate Posted: May 22, 2024 2:24 PM
Zappix and Vee24 Partner to Revolutionize Digital Customer Service
Zappix, a provider of AI-powered Digital Engagement Platform, announced a strategic partnership with Vee24, a provider in transforming digital customer engagement.
us flagDate Posted: May 22, 2024 12:48 PM
School Admissions Helpline Launched
The helpline provides contact numbers of local teachers to students seeking admissions to Classes 9-12 in grant-in-aid schools in their area.
india flagDate Posted: May 22, 2024 11:12 AM
Foundever™ Announces Opening of New Location in South Africa in Cape Town
Foundever celebrates grand opening of a new South Africa location at the V&A Waterfront
southafrica flagDate Posted: May 22, 2024 9:36 AM
Sabio’s Wellbeing Companion Now Available on the Genesys AppFoundry
Sabio Group has announced its new Wellbeing Companion solution is now available on the Genesys AppFoundry.
uk flagDate Posted: May 22, 2024 8:00 AM
Thai Call Centre Gangsters Arrested in Cambodia
12 Thai call centre scam gang suspects, including their leader, have been arrested at their base in Cambodia, the Royal Thai Police’s Cyber Crime Investigation Bureau (CCIB) said.
Thailand flagDate Posted: May 22, 2024 6:24 AM
Zenarate AI Coach Highlighted in Frost and Sullivan Report on Workforce Optimization in Global Contact Centers
The study focuses on the evolution of WFO and enhancing contact center operations, agent satisfaction and customer experience
us flagDate Posted: May 22, 2024 4:48 AM
Cognigy Unveils Advanced AI Agents for Sales and Marketing at Customer Contact Week Las Vegas
AI Agents Support the Entire Customer Journey, with Hyper-Personalized Service That Turns Interactions into Transactions
us flagDate Posted: May 22, 2024 3:12 AM
Startek® Launches Generative AI Platform to Empower Agents and Enhance Customer Experience
Bridging Empathy and Efficiency: Startek® Generative AI Equips Agents to Address Customer Needs with Precision, Empowering Them to Deliver Exceptional Experiences
us flagDate Posted: May 22, 2024 1:36 AM
iCIMS Delivers CRM Technology with Availability of AI-powered iCIMS Candidate Experience Management
The new solution was awarded "Best Emerging Technology" at the 2024 American Business Awards
us flagDate Posted: May 22, 2024

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