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Contact Center - Industry News
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Showing 1 to 15 of 12474 News Items
Showing 1 to 15 of 12474 News Items
Lucknow Control Room to Track Calls to Women’s Helpline
Date Posted: January 22, 2019 1:11 PM
While calls on the state women’s helpline — 1090 — earlier landed at a police control room in Sector 14A, they will now directly be monitored by the Lucknow helpline control room.
Date Posted: January 22, 2019 1:11 PMBahrain Authority Launches New Video Service at Customer Call Centre
Date Posted: January 22, 2019 4:47 AM
New feature will allow any android user to initiate video call directly to TRA’s consumer call centre
Date Posted: January 22, 2019 4:47 AMProximus Restructuring Threatens Over 1,500 Call-centre Jobs
Date Posted: January 22, 2019 3:42 AM
More than 1,500 jobs are under threat in call-centres that work for Proximus, according to the General Federation of Belgian Workers (Setca).
Date Posted: January 22, 2019 3:42 AMNewport Company Wins Bravissimo Contract
Date Posted: January 22, 2019 2:37 AM
Newport tech company Talkative has won a contract to provide retailer Bravissimo with its suite of web shopping-based products
Date Posted: January 22, 2019 2:37 AM1&1 Launches Round-the-Clock Customer Service for Wi-Fi and DLS Connections
Date Posted: January 22, 2019 1:33 AM
German operator 1&1 has announced the launch of a round-the-clock customer service to instal Wi-Fi and DSL connections at home.
Date Posted: January 22, 2019 1:33 AMSalesforce.com Plans to Add Around 1,500 Irish Jobs
Date Posted: January 22, 2019 12:28 AM
Salesforce.com Inc. is planning to add as many as 1,500 jobs in Ireland over five years, in one of the largest such expansions in the history of the state.
Date Posted: January 22, 2019 12:28 AMAvaya India Ropes in Sanjay Pai as a Sales DirectorDate Posted: January 21, 2019 11:23 PM
The US-based communications and collaboration company Avaya Holdings appointed Sanjay Pai, as the regional sales director for the India market.
Date Posted: January 21, 2019 11:23 PMLaredo's Concentrix Looking to Fill Over 200 Positions
Date Posted: January 21, 2019 10:19 PM
Convergys, one of the biggest private employers in Laredo, has been taken over by a company named Concentrix.
Date Posted: January 21, 2019 10:19 PMVoter Helpline Facility 1950 LaunchedDate Posted: January 21, 2019 9:14 PM
Deputy Commissioner Priyanka Mary Francis inaugurated the Udupi District Voter Helpline Centre. The public can call the toll-free helpline number: 1950 and ask questions about the electoral roll.
Date Posted: January 21, 2019 9:14 PMConcentrix Takes Over Convergys; to Hold Jobs FairDate Posted: January 21, 2019 8:10 PM
The former Convergys call center in Las Cruces has been taken over by a company named Concentrix and is seeking to fill more than 100 positions over the next two months.
Date Posted: January 21, 2019 8:10 PMCloud Over Vodafone Call Centres as New Boss Questions Value of Local Support
Date Posted: January 21, 2019 7:05 PM
Vodafone New Zealand chief executive Jason Paris has appeared to signal the company could cut jobs at its call centres in Auckland and Christchurch as it seeks to cut costs from the business and prepare for a sharemarket listing next year.
Date Posted: January 21, 2019 7:05 PMBroslovsky is Named to Comcast VP PostDate Posted: January 21, 2019 6:00 PM
Comcast has named Evan Broslovsky as vice president of customer experience for the company’s western New England region, which includes more than 300 communities in Connecticut, western Massachusetts, western New Hampshire, Vermont and New York.
Date Posted: January 21, 2019 6:00 PMN.S. Call Centre Rehires Nearly 500 with Added Benefits, Plans to Grow Workforce
Date Posted: January 21, 2019 4:56 PM
A Cape Breton call centre that abruptly shut down last month, tossing hundreds of people out of work, has hired back more than 90 per cent of its workforce, offering enhanced benefits and increasing entry-level wages.
Date Posted: January 21, 2019 4:56 PMGlassbox Digital Adds Singapore Airlines to Its Global Customer Base Date Posted: January 18, 2019 4:26 AM
Glassbox announced that its Digital Customer Management solution, has been chosen by Singapore Airlines (SIA) to improve its web customer experiences.
Date Posted: January 18, 2019 4:26 AMBright Pattern Announces AI-Driven Conversational IVR and BrightStart AppsDate Posted: January 18, 2019 3:30 AM
IVR reduces effort and cost; BrightStart Apps let businesses quickly and nimbly turn on customer experience capabilities at low cost
Date Posted: January 18, 2019 3:30 AM