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Showing 1 to 15 of 12271 News Items
Showing 1 to 15 of 12271 News Items
Upstream Works Software and TTEC Expand Partnership across Europe
Date Posted: March 23, 2019 3:40 AM
Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announced the expansion of its partnership with TTEC, to deliver effective, integrated customer care engagement solutions throughout Europe.
Date Posted: March 23, 2019 3:40 AMZoom Announces New Capabilities and Integrations
Date Posted: March 23, 2019 2:20 AM
Zoom Video Communications, Inc. announced new integrations and features for Zoom Phone, Zoom Rooms, and Zoom Meetings
Date Posted: March 23, 2019 2:20 AMWindstream Enterprise Resale Enhances OfficeSuite UC White LabelDate Posted: March 23, 2019 1:00 AM
Fully integrated, interactive voice response, call back and outbound call center capabilities
Date Posted: March 23, 2019 1:00 AMVoxbone Announces Tailored Enterprise-Grade PlatformDate Posted: March 22, 2019 11:40 PM
Provider expands platform offering to deliver communications for business end users
Date Posted: March 22, 2019 11:40 PMApptek Announces Pytorch Backend for RETURNNDate Posted: March 22, 2019 10:20 PM
AppTek announced that as of this week, Apptek’s Neural Network environment RETURNN supports PyTorch for efficient model training.
Date Posted: March 22, 2019 10:20 PMAvaya Deepens Integration With Google Cloud to Provide AI Enhancing Customer ExperienceDate Posted: March 22, 2019 9:00 PM
Avaya Holdings Corp. (NYSE: AVYA) announced further integration with Google Cloud Contact Center AI to provide better experiences for customers and a more efficient workforce...
Date Posted: March 22, 2019 9:00 PMCalabrio Releases Its Latest Analytics-Fueled Customer Experience Intelligence SuiteDate Posted: March 22, 2019 7:40 PM
Calabrio announced a new version of its Calabrio ONE suite.
Date Posted: March 22, 2019 7:40 PMMitel Enhances Performance Management Solution for UC Networks
Date Posted: March 22, 2019 6:20 PM
Latest global release of Mitel Performance Analytics ensures more seamless communications and collaboration with advanced testing capabilities and expanded coverage for MiVoice Connect
Date Posted: March 22, 2019 6:20 PMFoehn Launches New Cloud Contact Centre VoxivoCX Date Posted: March 22, 2019 5:00 PM
Foehn responds to calls from contact centre managers for reduced time, cost and disruption involved in user adoption and on-going user engagement
Date Posted: March 22, 2019 5:00 PMSYKES Names Symphony Ventures Co-Founder Ian Barkin Iis New CSO/CMODate Posted: March 22, 2019 3:40 PM
Sykes Enterprises, Incorporated, Chief Executive Officer Chuck Sykes is pleased to announce the appointment of Ian Barkin
Date Posted: March 22, 2019 3:40 PMYeastar Certified Interoperability of S-Series VoIP PBX with VHP PMS
Date Posted: March 22, 2019 2:20 PM
Yeastar and PT. Supranusa Sindata jointly announced that they have successfully completed interoperability testing between Yeastar S-Series VoIP PBX and PT.
Date Posted: March 22, 2019 2:20 PMSharpen Technologies Introduces Agent Experience Score Date Posted: March 22, 2019 1:00 PM
AXS incorporates new empowerment metric into traditional efficiency and effectiveness measures to solve decades-old agent development and attrition issues at the root of poor customer experiences
Date Posted: March 22, 2019 1:00 PMFive9 Spring Release 2019 Introduces New Capabilities for the Intelligent Contact CenterDate Posted: March 22, 2019 11:40 AM
Five9, Inc. (NASDAQ: FIVN), a provider of cloud contact center software for the digital enterprise, announces Spring Release 2019.
Date Posted: March 22, 2019 11:40 AMAvaya Introduces Cloud Transformation Program Date Posted: March 22, 2019 10:20 AM
Avaya Holdings Corp. (NYSE: AVYA) has introduced its program to assist organizations considering cloud communications delivery models as part of their digital transformation.
Date Posted: March 22, 2019 10:20 AMUnion Estimates Big Numbers of Job Losses at Vodafone
Date Posted: March 22, 2019 9:00 AM
Vodafone is about to make about 400 of its 2700 staff redundant and in addition to that may move the jobs of hundreds of outsourced call centre workers overseas, union says.
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