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Call Centre Set Up to Resolve Pithampur Power Problems
Ahead of GIS, the electricity department has finally paid heed to complaints by industrialists of frequent power outages in Pithampur. The electricity department has started a 24/7 call centre to register complaints, with a commitment to resolving the situation in a maximum time of two hours.
Date and Time Posted: October 21, 2016 7:52:00 AM EST
Wipro to Acquire Appirio, a Global Cloud Services Company
Wipro Limited has signed a definitive agreement to acquire Appirio, a global cloud services company that creates worker and customer experiences.
Date and Time Posted: October 21, 2016 7:47:00 AM EST
Police Non-emergency 101 Number Experiences ‘Technical Difficulties’
Derbyshire Constabulary is currently experiencing technical difficulties with its 101 non-emergency number.
Date and Time Posted: October 21, 2016 7:44:00 AM EST
Call Centre Employees on EDP Contract Demand End to Casual Work
Employees of multinational services company Randstad who work in Lisbon call centres on behalf of Energias de Portugal approved two motions demanding for an end to casual work contracts...
Date and Time Posted: October 21, 2016 7:39:00 AM EST
Intelecom Introduces Improved Security Features and Web Chat to its Contact Centre Solution
Intelecom Group AS has announced the latest enhancements to its multi-channel cloud-based contact centre solution.
Date and Time Posted: October 20, 2016 10:06:00 AM EST
FairPoint Offers Cloud Contact Centre Application
FairPoint Communications launched its Cloud Contact Center application.
Date and Time Posted: October 20, 2016 10:03:00 AM EST
New Taxpayer Call Center to Open in Salisbury
On Wednesday's Board of Public Works meeting, Comptroller Peter Franchot announced plans to open his agency's first remote customer call center in order to help taxpayers during the 2017 tax season.
Date and Time Posted: October 20, 2016 9:56:00 AM EST
Olean Call Center to Cut Up to 147 Jobs
An Olean call center has warned it could lay off as many as 147 employees in January, but hopes the number of cuts will ultimately be lower.
Date and Time Posted: October 20, 2016 9:54:00 AM EST
8x8 Awarded Four New Cloud Communications Patents
8x8, Inc. (NASDAQ:EGHT) announced that it has been awarded four new patents related to its communications technologies
Date and Time Posted: October 20, 2016 9:50:00 AM EST
NICE Trading Recording Receives Microsoft Skype for Business Certification
NICE delivers dedicated compliance recording platform for both trading floor and back office environments
Date and Time Posted: October 20, 2016 9:47:00 AM EST
Nuance Advances Automotive Assistant with AI and Contextual Reasoning
Dragon Drive’s Contextual Reasoning Leverages Automotive Data and Personal Preferences to Deliver Truly Intelligent Connected Car
Date and Time Posted: October 20, 2016 9:44:00 AM EST
CafeX to Deliver Omnichannel Customer Engagement within Microsoft Dynamics 365
CafeX to be Microsoft’s preferred omnichannel solution provider for Dynamics 365. The immersive solution extends in-app live assistance to customers, who can interact with service representatives via text chat, co-browsing, click-to-call and face-to-face video collaboration.
Date and Time Posted: October 20, 2016 9:40:00 AM EST
CSI Delivers Workforce Optimization for the Avaya IP Office Platform
CSI certifies Virtual Observer Call Recording and WFO for Avaya’s IP Office 10 platform for contact centers
Date and Time Posted: October 20, 2016 9:37:00 AM EST
'Act on Illegal VoIP Service Providers'
The Chennai-based National Cyber Safety and Security Standards (NCSSS ) has identified at least 15 illegal VoIP service providers that can be used by hackers and unauthorised call centres.
Date and Time Posted: October 20, 2016 9:28:00 AM EST
Call Centre Jobs Might Go in Contract Change
A small number of Burnie call centre jobs are under threat due to the end of a Telstra contract.
Date and Time Posted: October 20, 2016 9:24:00 AM EST
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