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Contact Center - Industry News

Interested in contributing News? Submit Them Online Here

Showing 1 to 15 of 9411 News Items

Government Contact Center Receives Over 3.8 Million Calls in 3 Months
The Government Contact Center received over 3.8 million calls regarding services related to healthcare, education, commerce and business during second quarter of 2021.
qatar flagDate Posted: July 28, 2021 7:55 PM Infuses Money to Build NLP Super Bots
Customer support automation startup said it has invested into developing super bots that can understand natural languages for improving support automation.
india flagDate Posted: July 28, 2021 6:51 PM
Amazon Sellers Can Now Hire Chatbot-Trained VAs From VAA Philippines
VAA Philippines has announced its Amazon VA team is now trained in creating chatbots. Chatbots are quickly becoming a popular digital marketing tool for positive customer engagement and increasing brand reviews
philippines flagDate Posted: July 28, 2021 5:47 PM
Emplifi Service Cloud Further Extends Email Automation and Social Messenger Capabilities
Emplifi’s AI-based Email Virtual Assistant (EVA) drastically reduces the time and cost associated with customer support, while Social Messenger capabilities provide convenience for consumers across multiple messaging apps.
us flagDate Posted: July 28, 2021 4:43 PM
Many Contact Center Leaders Do Not Want to Keep Agents Remote Despite Recent Business Benefits
2nd edition of the study finds that technology, training, and building an agent community are keys to a successful hybrid work model for the future
us flagDate Posted: July 28, 2021 3:39 PM
Uniphore to Acquire Jacada to Transform Customer Experience
Uniphore, a provider in Conversational Service Automation (CSA), announced its agreement to acquire Jacada, a customer experience provider with a low code/no code platform for contact center automation. 
us flagDate Posted: July 28, 2021 2:35 PM
Broadvoice Expands Technology Portfolio, Vertical Markets and Global Reach with GoContact Acquisition
Deal Adds CCaaS Platform, Sales and Service Operations in Europe, Africa and Latin America to Broadvoice's High-Growth North American Operations
us flagDate Posted: July 27, 2021 3:00 AM
3CLogic and ScreenMeet Announce Strategic Partnership to Enhance ServiceNow’s Omnichannel Capabilities
Partnership complements ServiceNow’s existing digital channels with integrated voice and video capabilities to streamline and solve complex IT, customer, or field inquiries faster.
us flagDate Posted: July 27, 2021 1:00 AM
Evolve IP Recognized in 2021 Gartner Market Guide for Desktop as a Service
Managed Desktop as a Service Delivered Through Private or Public Cloud, integrated with Microsoft Teams and Contact Center to Support Remote and Hybrid Working
us flagDate Posted: July 26, 2021 11:00 PM
Intrado and ADT Partner to Enhance Emergency Response via Direct Data Messaging to 911 Communications Centers
America’s #1 smart home security provider leverages Intrado platform to quickly deliver human-verified data to 911 centers
us flagDate Posted: July 26, 2021 9:00 PM
BizCloud Expands Contact Center as a Service Offering to AWS Marketplace
BizCloud Experts announces expanding its AWS Connect Cloud Contact Center as a Service offering.
us flagDate Posted: July 26, 2021 7:00 PM
Tufts University Awards 24x7 IT & LMS Help Desk Support RFP to BlackBeltHelp
BlackBeltHelp is proud to announce that Tufts University has awarded 24X7 IT & LMS Help Desk Support RFP to BlackBeltHelp.
us flagDate Posted: July 26, 2021 5:00 PM
Patna Electricity Board Launches Helpline Number for Issues with Smart Meters
Queries and complaints related to prepaid meters can also be lodged on the helpline numbers 1912 or 9264454456
india flagDate Posted: July 26, 2021 3:00 PM
Amaravati: Covid Call Centre Handles 10 lakh Phone Calls in 2nd Wave
5,523 doctors have registered with the call centre, including 1,132 specialist doctors while 333 employees are working in three shifts at the HCL campus in Gannavaram in coordination with district 104 command control centres to take calls
india flagDate Posted: July 26, 2021 1:00 PM
Introducing PSMAS Contact Centre
Premier Service Medical Aid Society (PSMAS) has launched a new Contact Centre meant to provide an additional platform for efficient and effective support to its members.
Zimbabwe flagDate Posted: July 26, 2021 11:00 AM

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