More than a million calls to the police non-emergency number in London were abandoned in the past 12 months because people were waiting too long for an answer.

Sitel Group expands BPO operations into Chinese market through partnership with 800 TeleServices

Hawaiian Electric, Maui Electric, and Hawaii Electric Light will temporarily extend their customer call center hours starting Monday, Sept. 24, to help minimize anticipated delays resulting from the companies’ system-wide software upgrade.

The proposed state disaster management command and control centre, which will be set up on the global information system (GIS) platform, will be linked to Nasa and Isro for real-time data to prepare for any possible natural calamity.

Noble Systems Corporation has seen amazing growth in the USA over the last few years and is looking to replicate this success throughout the globe.

Salesforce (NYSE :CRM ) announced that State Farm selected a number of Salesforce products to deliver engaging, intelligence-driven customer experiences across every State Farm touchpoint.

CallTrackingMetrics achieved a Leaders position on the Grid® Report for Inbound Call Tracking by receiving positive reviews from verified users compared to similar products in the same category

Omnichannel Enhancements Improve Customer Engagement Across The Enterprise

T-Mobile is getting rid of that robotic voice on its customer service lines, the company announced recently.

Voice, live dynamic data and calendar features further improve conversational capabilities

Einstein Voice Assistant allows people to get personalized daily briefings and make conversational updates to Salesforce via the Salesforce Mobile App or smart speaker of their choice

300 professionals to join CGI in Northern Germany to strengthen agile development capabilities and deepen automotive industry expertise

LumenVox LLC and VoiceTrust GmbH announce that they have merged their operations to create a global provider of speech technology and biometric authentication solutions.

G3 Comms, a UC and cloud provider from the UK, has won a contract to give a cloud-based overhaul to the communications infrastructure of TPS, a Volkswagen Group company.

Over 70% of patients reaching out to its helpline seeking compensation are non-ASR implant patients, prolonging the eightyear-old process further, claims the US drug and device maker Johnson and Johnson (J&J).