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Showing 1 to 15 of 15028 News Items
Arkadin Expands Global Reach & Extends Support to Microsoft Skype for Business Online
Global companies need global service providers for Office 365; Arkadin is the first global hosting partner for Clarity Connect Contact Center for Office 365
Date and Time Posted: December 2, 2016 10:49:00 AM EST
Citizens Bank Adds Digital Investing Capabilities to Wealth Management Platform
Agreement with SigFig is latest strategic technology rollout
Date and Time Posted: December 2, 2016 10:44:00 AM EST
nGUVU Partners with IVADO
Contact center vendor teams up with data science research institute to advance predictive workforce analytics
Date and Time Posted: December 2, 2016 10:30:00 AM EST
NICE Actimize Recognized by Chartis
NICE Actimize, Recognized as the RiskTech100® Financial Crime Risk Management Category Winner for the 2nd Year in a Row, Ranked Top Ten in 2017 Chartis RiskTech100® This year’s RiskTech 100® rankings focused on solutions, industry segments and success factors
Date and Time Posted: December 2, 2016 10:25:00 AM EST
Lionbridge’s GeoFluent Real-Time Translation Solution Now Available on Microsoft Azure
Microsoft Azure allows Lionbridge to support GeoFluent customer requirements and preferences for data location; Provides enhanced enterprise-grade performance and uptime
Date and Time Posted: December 2, 2016 10:23:00 AM EST
Citizens Fiber Selects Metaswitch for Strategic Network Transformation
Full-service telecommunications provider will reduce costs and speed innovation with comprehensive communications software portfolio
Date and Time Posted: December 2, 2016 10:17:00 AM EST
Alliance Data Signs Long-Term Renewal Agreement With J.Jill
Alliance Data to continue employing analytics and capabilities to help J.Jill develop deeper understanding of customers and provide relevant, timely card marketing programs
Date and Time Posted: December 2, 2016 10:13:00 AM EST
Wipro Wins Infrastructure Deal from Australia-based Oil and Gas Company, Woodside
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO), a global information technology, consulting, and business process services company, announced that it has been awarded a three-year IT infrastructure services and digital transformation contract by Woodside.
Date and Time Posted: December 2, 2016 10:07:00 AM EST
CompuCom Names Dan Stone as Chief Executive Officer
Former EVP and President of CompuCom’s End-User Enablement Business Well-Positioned to Advance Company’s Strategy
Date and Time Posted: December 2, 2016 10:03:00 AM EST
When Chatbots Help Sell Insurance
Financial websites of credit marketplaces like Bankbazaar.com, PolicyBazaar.com and Easypolicy.com are finding that chat-bots are helping them reach out to thousands of customers and increase their conversion rates.
Date and Time Posted: December 2, 2016 9:57:00 AM EST
Yealink Enhances the T2 Series IP Phone Line with the Gigabit T27G
Yealink, a global unified communication (UC) terminal solution provider, added the T27G to its business-grade T2 series of desktop IP phones.
Date and Time Posted: December 2, 2016 9:54:00 AM EST
AudioCodes and Genesys Expand Strategic Partnership
Genesys will resell AudioCodes voice infrastructure, support and services as part of Genesys Customer Experience Platform deployments
Date and Time Posted: December 2, 2016 9:50:00 AM EST
New Contact Centre Appointments
At a time of sustained growth in staff numbers and call volumes, the HSBC UK Contact Centre (UKCC) Malta welcomed Angela Brown to the role of recruitment manager and Christine Borg as the new people experience manager.
Date and Time Posted: December 2, 2016 9:42:00 AM EST
Upstream Works Receives 2016 Industry Champion Award
Upstream Works Software, Ltd., a provider of Omnichannel Contact Center solutions, announced that ContactCenterWorld.com, the Global Association for Contact Center Best Practices and Networking, has named Upstream Works as a 2016 Company Award winner in Canada.
Date and Time Posted: December 1, 2016 8:20:00 AM EST
Ember Group Announces the Acquisition of Real Results
Business services and customer management consultancy, Ember Group, announces the acquisition of training consultancy, Real Results Training Limited.
Date and Time Posted: December 1, 2016 8:16:00 AM EST