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Showing 1 to 15 of 12672 News Items
Showing 1 to 15 of 12672 News Items
New Call Center Answers Questions from Parents of Young Children
Date Posted: November 17, 2018 3:29 AM
Is my child eating enough? When should my baby start crawling?
Date Posted: November 17, 2018 3:29 AMFrost & Sullivan Identifies Atento in Leadership PositionDate Posted: November 17, 2018 2:23 AM
Leadership position based on market share figures published by analyst firm Frost & Sullivan
Date Posted: November 17, 2018 2:23 AMPLDT Enterprise Rolls Out UCaaS to Global Enterprises in Partnership with PCCW Global
Date Posted: November 17, 2018 1:17 AM
PLDT Enterprise, the B2B arm of PLDT, announced that it is on track to roll out a suite of global Unified Communications-as-a-Service (UCaaS) business communication services to multinational companies, using technology and international presence provided by PCCW Global.
Date Posted: November 17, 2018 1:17 AMEnterprise Outsourcing Boosts its Strategic Value with Acquisition of PwC Managed IT Services
Date Posted: November 17, 2018 12:11 AM
Enterprise Outsourcing, a provider of IT solutions and managed online services, announced its agreement with PwC South Africa, to acquire the technology solutions division of PwC's Managed IT Services business.
Date Posted: November 17, 2018 12:11 AMEnghouse Systems Acquires Capana Sweden
Date Posted: November 16, 2018 11:05 PM
Acquisition expands Enghouse Networks product portfolio
Date Posted: November 16, 2018 11:05 PMNewVoiceMedia Wins Digital Innovation Award for Speech Analytics SolutionDate Posted: November 16, 2018 9:59 PM
Conversation Analyzer identified as most innovative technology in customer excellence category.
Date Posted: November 16, 2018 9:59 PMRobert C. Davis and Associates Partners with TouchPoint One Date Posted: November 16, 2018 8:53 PM
Contact Center Consulting, Training and Coaching Change Agent and Cloud Employee Engagement and Performance Management Platform Vendor Unite to Help Organizations Boost Workforce Effectiveness and Business Results
Date Posted: November 16, 2018 8:53 PMHermes Revamps Parcel Delivery Experience With IMImobile
Date Posted: November 16, 2018 7:47 PM
Parcel delivery provider to use IMImobile’s communications platform, IMIconnect, to orchestrate digital customer engagement
Date Posted: November 16, 2018 7:47 PMCall Center Opens as Dozens Remain Missing from Camp FireDate Posted: November 16, 2018 5:38 PM
The Butte County Sheriff's Office is activating a missing person call center as dozens of people remain unaccounted for since the destructive Camp Fire sparked Thursday.
Date Posted: November 16, 2018 5:38 PMEnable Children in Institutional Care to Access 1098 Helpline in Distress: Centre
Date Posted: November 16, 2018 4:22 PM
In the backdrop of the cases of abuse in children care institutions in the recent months, the ministry of women and child development has now written to all state governments and Union territories to make 1098 helpline accessible to all children through a telephone landline.
Date Posted: November 16, 2018 4:22 PMGreens to Push for Release of Centrelink Outsourcing Report
Date Posted: November 16, 2018 3:06 PM
The Greens will this week seek to force the government to release a report on the use of contractors in outsourced Centrelink call centres.
Date Posted: November 16, 2018 3:06 PMTelenor’s Chatbot Educates Kids About Internet Usage
Date Posted: November 16, 2018 1:51 PM
Telco Telenor Hungary has recently launched a chatbot to help educate Hungarian youths about conscious surfing. Already, thousands of youngsters have gone online to use the feature.
Date Posted: November 16, 2018 1:51 PMUK-based PCI Pal Expands to SADate Posted: November 16, 2018 12:35 PM
UK-headquartered payment security solutions provider to contact centres, PCI Pal, has expanded to SA.
Date Posted: November 16, 2018 12:35 PMNew Agent and Call-center Features for DialerAI
Date Posted: November 16, 2018 11:19 AM
DialerAI announces new inbound and outbound call-center capabilities for its multi-tenant autodialer solution with billing.
Date Posted: November 16, 2018 11:19 AMCall Answering Service to Create 40 JobsDate Posted: November 16, 2018 10:03 AM
A national call centre service based in Nottingham says it will create up to 40 jobs over the next 12 months.
Date Posted: November 16, 2018 10:03 AM