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Showing 1 to 15 of 13595 News Items

us flageGain Announces Embedded AI knowledge for Cisco Finesse™ Desktop
eGain Solve for Cisco™ helps Cisco deliver a connected digital experience with AI knowledge, proactive digital engagement and connected analytics
Date and Time Posted: June 27, 2017 12:00:00 AM EST
uk flagA South Wales Call Centre is Creating Jobs a Week after Tesco Announced a Major Jobs Blow in Cardiff
Connect Assist is creating 66 news after Tesco confirmed its Cardiff call centre, which employs 1,000, will close
Date and Time Posted: June 27, 2017 12:00:00 AM EST
india flagCivic Body Helpline Lacks Inter-agency Support
The emergency call centre of the Bhopal Municipal Corporation (BMC), soon to deal with monsoon woes is lacking inter-agency support.
Date and Time Posted: June 27, 2017 12:00:00 AM EST
india flagWNS Launches Enhanced Version of SocioSEER
WNS Launches Enhanced Version of SocioSEER
Date and Time Posted: June 27, 2017 12:00:00 AM EST
india flagUrbanClap, Truecaller Partner to Enable Seamless Hiring of Services
Online marketplace UrbanClap announced its partnership with Truecaller, a communication app, to enhance consumer experience by integrating Truecaller Priority in the company’s IVR and its enlisted professional’s numbers.
Date and Time Posted: June 27, 2017 12:00:00 AM EST
australia flagElectrolux to Relocate NSW Operations and Sales, as well as Contact Centre
Electrolux Home Products (EHP) Australia and New Zealand will relocate its contact centre and NSW operations and sales division from Moorebank to a new purpose-built facility in neighbouring Casula in the second half of next year (2018).
Date and Time Posted: June 27, 2017 12:00:00 AM EST
philippines flagBaguio City Council to Summon Sitel
IN A bid to address redeployment scheme complaints of employees of a business processing outsourcing (BPO), Baguio City Council will summon Sitel officials including its employees.
Date and Time Posted: June 27, 2017 12:00:00 AM EST
india flagBharti Airtel Launches Digital Customer Service in Local Languages
*121# Digital Care is a quick and easy to use platform for Airtel prepaid customers to get basic information like balance amount and recharge validity, and details of last few transactions, the Gurgaon-based telco in a statement said.
Date and Time Posted: June 27, 2017 12:00:00 AM EST
uk flagThe Best and Worst Energy Companies for Customer Service Revealed
The star rating system - designed to help people find the right energy supplier for their needs - scores providers out of five stars based on a combination of factors
Date and Time Posted: June 27, 2017 12:00:00 AM EST
uk flagHotpoint Urge Thousands to Contact Helpline After Police Confirm Fridge Caused Grenfell Tower Fire
Thousands of people have been urged to contact Hotpoint after police revealed the Grenfell Tower fire started in a faulty fridge-freezer manufactured by the company.
Date and Time Posted: June 27, 2017 12:00:00 AM EST
switzerland flagLoway Announces QueueMetrics Call Center Suite Version 17.06
Loway Switzerland, a provider of solutions for call-centers, is glad to announce a new version of its worldwide renowned monitoring and reporting suite QueueMetrics.
Date and Time Posted: June 27, 2017 12:00:00 AM EST
us flagPCM Named to CRN’s 2017 Solution Provider 500 List
PCM jumps into top 25 largest providers
Date and Time Posted: June 27, 2017 12:00:00 AM EST
us flagUsermind Launches Customer Engagement Hub on Oracle Cloud Marketplace
Usermind Helps Marketers Deliver Highly Personalized, Data-Driven Customer Experiences Through Integration with Oracle Marketing Cloud
Date and Time Posted: June 27, 2017 12:00:00 AM EST
canada flagUpstream Works Announces New Release of Contact Centre Solution
Upstream Works for Finesse Version 3.0, Empowering Agents and Increasing Customer Loyalty
Date and Time Posted: June 27, 2017 12:00:00 AM EST
us flagDallas Business Journal Recognizes Working Solutions CEO
Kim Houlne named 2017 Women in Business Honoree
Date and Time Posted: June 27, 2017 12:00:00 AM EST

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