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Contact Center - Industry News

Interested in contributing News? Submit Them Online Here

Showing 1 to 15 of 8694 News Items


Onecom Adds Market Vodafone Service to its OneCloud Managed Service Platform
Onecom announces another strand to its strategic partnership with Vodafone, with a five-year agreement to add Vodafone Software Defined Networking Solutions to its OneCloud Managed Service Platform.
uk flagDate Posted: March 6, 2021 5:07 AM
Mitto Adds Google Business Messages to Help Brands Engage Customers Early in their Journey
New capability allows brands to build customer trust, optimize their experience and communicate with customers where they already are: directly within Google Search and Maps
switzerland flagDate Posted: March 6, 2021
Girnar Care Introduces Period Leaves for 10 Days for Women Staff
The company aims to inculcate a healthier work environment to align work-life balance among employees.
india flagDate Posted: March 6, 2021 4:19 AM
World Connection Honored at 2020 Top Ranking Performers Awards
World Connection, a mid-sized, bilingual BPO with contact centers in Boise, ID and Guatemala City, Guatemala was awarded two medals in the 15th annual Global Top-Ranking Performers Awards from ContactCenterWorld.com, the Global Association for Contact Center and Customer Engagement Best Practices.
us flagDate Posted: March 6, 2021 3:30 AM
Yeastar and TELIgraph Announce Distribution Partnership in Singapore
Yeasta and TELIgraph, the Singapore-based distributor of business telecommunication and phone systems, today jointly announce a distribution partnership.
singapore flagDate Posted: March 6, 2021 2:41 AM
Neustar Introduces TRUSTID Decisions to Optimize Multichannel Consumer Outreach
Decisioning suite offers automated access to cross-channel customer contact intelligence
us flagDate Posted: March 6, 2021 1:52 AM
8x8 Appoints Amritesh Chaudhuri as Chief Marketing Officer
8x8, Inc. (NYSE: EGHT) announced the appointment of Amritesh Chaudhuri (Amrit) as Executive Vice President and Chief Marketing Officer, effective March 1, 2021.
us flagDate Posted: March 6, 2021 1:04 AM
Infosec’s Choose Your Own Adventure® Security Awareness Games win Achievement of the Year in Video
Infosec, a cybersecurity education company, announced its Choose Your Own Adventure Security Awareness Game won Achievement of the Year in Video in the 2021 Cyber Security Global Excellence Awards. 
us flagDate Posted: March 6, 2021 12:15 AM
Validity Announces GridBuddy Cloud for Microsoft Dynamics 365
Platform aggregates data from multiple tables and Dynamics 365 environments into one easily editable grid view
us flagDate Posted: March 5, 2021 11:26 PM
Alchemer Announces the Launch of Customer Engagement for Sales
Alchemer Announces the Launch of Customer Engagement for Sales
us flagDate Posted: March 5, 2021 10:37 PM
Upland Software Acquires BlueVenn
Upland Software, Inc. (Nasdaq: UPLD) announced that it has acquired BlueVenn...
us flagDate Posted: March 5, 2021 9:49 PM
Digital Guardian Deepens Relationship with AWS
Amazon Macie integration, Amazon WorkSpaces support, achievement of AWS Advanced Technology Partner status, and availability in AWS Marketplace point to growing momentum.
us flagDate Posted: March 5, 2021 9:00 PM
Smart Choice Communications Develops Fully Customizable Contact Center
Smart Choice Communications (SCC) announces its Smart Contact Center to a ready marketplace
us flagDate Posted: March 5, 2021 8:11 PM
Verizon India and Nirmaan Organization Launch a Mobile Career Counselling
Lab equipped with digital infrastructure and technology based applications for students in rural India
india flagDate Posted: March 5, 2021 7:22 PM
Israel’s Social Security Administration Doubles Customer Service Capability
Avaya enables the Administration’s response to COVID-19, implementing remote work and successfully managing an increase in inbound inquiries
israel flagDate Posted: March 5, 2021 6:34 PM

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