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Contact Center - Industry News

Interested in contributing News? Submit Them Online Here

Showing 211 to 225 of 6285 News Items


Alloy.ai Partners with WM Barr to Transform its Sales Capabilities and Retail Relationships
Alloy.ai software will help WM Barr automatically aggregate and find insights in their retail sales data, predict new sales opportunities and respond to changes in real-time.
us flagDate Posted: February 16, 2024 11:53 AM
FullCircl Announces C-Suite Appointments to Drive Next Phase of Transformation
FullCircl, a UK-based SaaS platform that automates the verification of global businesses and individuals, announces the appointments of Hema Marshall as its new Chief Revenue Officer (CRO), Amy Musk as Chief Operating Officer, and new VP Product Immy Tugcu.
uk flagDate Posted: February 16, 2024 9:19 AM
Free Helpline to Ease Exam Stress: Support for Class 10th and 12th Students and Parents
In a bid to alleviate the mounting pressure faced by students and parents during exam seasons, the Pune Divisional Office of the Maharashtra State Board Of Secondary and Higher Education has introduced a complimentary helpline service.
india flagDate Posted: February 16, 2024 3:26 AM
SAP Emarsys Integrates Enterprise Loyalty for Personalization
New integration with Annex Cloud empowers brands to build deeper customer relationships and drive revenue with personalized loyalty programs.
us flagDate Posted: February 16, 2024
Anywhere365® Elevates Customer Experience with Intelligent AI Assistant Through Acquisition of Deepdesk
Deepdesk is Anywhere365®'s fourth acquisition together with Bregal Milestone.
netherlands flagDate Posted: February 15, 2024 7:47 PM
Dubai Police Receive More Than 25,000 Calls During Adverse Weather Conditions
Dubai Police received 25,107 calls during the recent adverse weather conditions, with 21,300 calls made to the emergency number (999) and 3,807 calls to the Call Centre (901).
UAE flagDate Posted: February 14, 2024 10:32 PM
NSPCC Helpline Took Around Six Calls a Day Last Year About Parental Alcohol or Substance Misuse
Last year, the NSPCC Helpline took an average of six contacts a day from adults from across the UK with concerns about a child linked to parental alcohol or substance misuse.
uk flagDate Posted: February 14, 2024 8:39 PM
CGBSE to Launch Helpline Numbers for Students Soon
Chhattisgarh Board Secondary Education (CGBSE) is all set to launch the helpline number which would assist the board examinees, parents and teachers with problems they face during the preparations of Board examination.
india flagDate Posted: February 14, 2024 6:45 PM
Regional Investment Corporation Insources Loan Management, Contact Centre
Stands up Infosys, ipSCAPE core systems
australia flagDate Posted: February 14, 2024 4:52 PM
Platform One Unveils CX Program Scorecard
Empowering Professionals with Tailored Insights to Elevate Customer Experience Excellence
us flagDate Posted: February 14, 2024 2:59 PM
IntouchCX Acquires Mexico-based Contact Center Beliveo
IntouchCX has announced the acquisition of Beliveo, a nearshore contact center and business processing outsourcer (BPO) in Mexico.
canada flagDate Posted: February 14, 2024 1:05 PM
Proxima Introduces AI-Powered Customer Support Solution
CallPilot, Proxima’s AI-powered customer support solution, redefines outbound communication and inquiry handling.
us flagDate Posted: February 14, 2024 11:12 AM
Telinta Redesigns its Virtual Office Hosted PBX Solution
Users can sign up online, select phone numbers, configure PBX extensions, send and receive faxes.Virtual Office’s user interface has been redesigned to enhance both navigation speed and the execution efficiency of Hosted PBX features.
us flagDate Posted: February 14, 2024 9:19 AM
Zendesk Completes Acquisition of Klaus
CX provider accelerates growth in workforce engagement management (WEM) and adds AI-powered quality assurance (QA) to help companies deliver intelligent customer experiences
us flagDate Posted: February 14, 2024
Infobip Ranked No.1 in Metrigy’s Inaugural CPaaS MetriRank Report
Infobip is ahead of all competitors among the global top ten
croatia flagDate Posted: February 13, 2024 7:12 PM

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