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Contact Center - Industry News

Interested in contributing News? Submit Them Online Here

Showing 61 to 75 of 6289 News Items


ApexChat Rebrands as Blazeo™, Reflecting its Expansion into an Ad Conversion Platform
The live chat firm launched 15 years ago has become Blazeo, a 400-employee global platform, having optimized how 35,000 small businesses capture and qualify leads, set appointments and sign retainers, while embracing 24/7 live human agents in an era of over-automation.
us flagDate Posted: March 20, 2024 12:48 PM
LMW HR Group Expands Human Resources Offerings to Portugal and the Czech Republic
Headquartered in Athens, Greece, Portugal and the Czech Republic are the latest LMW locations in Europe, following the establishment of its office in Cyprus in 2021 and in Malta in 2022.
greece flagDate Posted: March 20, 2024 6:00 AM
Platform One Releasing AI Developments for CX Practitioners
Platform One, an organization in Customer Experience (CX) services, has announced the upcoming release of new AI features within its platform, reaffirming its commitment to product innovation.
us flagDate Posted: March 20, 2024
Almost 40,000 People Contacted Irish Consumer Helpline in 2023
Consumer contacts to the Competition and Consumer Protection Commission (CCPC) helpline increased by 20% in 2023, with a total of 39,172 consumers contacting the helpline last year.
ireland flagDate Posted: March 19, 2024 7:12 PM
Trace3 Selects Provus Services Quoting Platform to Streamline Quoting and Boost Customer Engagement
Provus announced that Trace3 has selected Provus' platform to transform their quoting process and enhance customer engagement.
us flagDate Posted: March 19, 2024 2:24 PM
Mumbai Police Busts Fake Call Center in West Bengal, 7 Held
The South Cyber Cell of the Mumbai Police nabbed seven persons for allegedly running a fraudulent call center in West Bengal, the police said.
india flagDate Posted: March 19, 2024 9:36 AM
Monday.com Expands APJ Team with Key Appointments
Work operating system, monday.com, has confirmed the expansion of its Asia Pacific and Japan (APJ) team with the noteworthy appointments of two senior figures.
australia flagDate Posted: March 19, 2024 4:48 AM
MTN Ghana Apologises to Subscribers for Internet Connectivity Challenges
MTN Ghana has apologised to its subscribers for the challenges they faced in accessing data services and reaching its call center.
ghana flagDate Posted: March 19, 2024
The Orders of St John Care Trust Partners with Maintel to Drive Digital Transformation
Maintel to deliver a modern fully interlinked cloud communications solution
uk flagDate Posted: March 18, 2024 10:39 PM
Growing Quadient Partner Program Extends to CCM and Financial Automation Solutions
Quadient (Euronext Paris: QDT) is expanding its Quadient Experience Partner Program to include the company’s financial automation solutions.
france flagDate Posted: March 18, 2024 8:31 PM
CBE Announces Expansion with New Office Opening in the Philippines
CBE, a provider in outsourced contact center solutions, is excited to announce the opening of its new office in Southwoods City, Binan City, Laguna, Philippines.
philippines flagDate Posted: March 18, 2024 6:24 PM
AmaWaterways' Australian-based Reservations Centre for ANZ Advisors is Now Operational
AmaWaterways now offers increased booking and client support to Aussie and Kiwi advisors via a dedicated reservations call centre led by a locally based team available during Australian business hours.
australia flagDate Posted: March 18, 2024 4:16 PM
Tech Mahindra and Sprinklr Partner to Deliver AI-first Customer Experience Platform
Sprinklr (NYSE: CXM), a unified customer experience management (Unified-CXM) platform for modern enterprises, announced a strategic partnership with a provider of digital transformation, consulting, and business re-engineering services and solutions, Tech Mahindra.
us flagDate Posted: March 18, 2024 2:09 PM
SoundCommerce and Cordial Join Forces to Data-Enable Omnichannel Retailers
PacSun Adopts Integrated Solution to Unlock First-Party Data and Customer Experiences
us flagDate Posted: March 18, 2024 12:01 PM
Las Vegas Valley Water District Selects Talkdesk to Modernize Customer Contact Center
AI-powered contact center solutions help expedite customer support and automate tasks for water district serving residents.
us flagDate Posted: March 18, 2024 9:54 AM

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