Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

EMEA Newsletter - Thursday, September 22, 2022

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.
Best viewed at 100% You can also view this in your web browser - click here
September 22, 2022
Latest Members: Blogs | Connections | B-Days + Annivs | Videos | Events
Hi

Here is your weekly Members Update from ContactCenterWorld.com

YOU are connected to ##PERCOUNT## of our members!

To manage your subscriptions please use the link at the bottom of this newsletter.
To advertise here check out our options at ContactCenterWorld.com/sales
....NOTE - content continues below this message

DON'T MISS THIS!

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference to the next level! the 2022 World's Best! - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement GLOBAL Best Practices Conference!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW
welcome some new members!
Nicholas MacDonald
Director of CX
C-Lect Consulting
Anshul Singhal
Managing Director
Welspun One
Kyler Petersen
Manager Business Development
Customer Dynamics
Muhammad Luthi
Bank Indonesia
Ken Rowen
Director, Contact Center & Customer Experience
SCAN Health Plan
Wandile Maphanga
Team Leader
Ec3
Richard Dawson
Business Development Manager
Bespoke International Group
Jenna Arnolds
Recruiter
EC3
Josephine Saffert
Real Estate Consultant
Property Friends Tn
Meghan Haught
Relationship Manager
ARC Consulting
Anele Lulu Ludidi
Director
Lunelle Royals (Pty) Ltd
Casey Dixon
Healthcare Sales
Sitel US
Catherine Fauchoux
Consultant Relations Manager
GENESYS
Behbod Abasi sivaki
Managing Director
Incall
Sabir KV
Chief Technology Officer
Cupola Teleservices Limited
Henry Zaldivar
VP Sales & Marketing
NexGen Technologies
Ssempijja Dauglas
Developer
Monday Investors
Rahim Elzeiny
Business Development Executive
SJS Solutions
Abby Marzi
Operations Manager
ARC Quality Solutions
Martin H. Sabag
VP Product
Curve Tech
Ashish John Edward
Director - Continuous Improvement, Quality & Operational Excellence - Asia Paci
CWT
Annette Kazmierczak
Contact Center Business Consultant - Innovation Center
Calabrio
Nika Strzelecka
Product Manager
SupportLogic
Sam Wade
Sales Devolpment
SupportLogic
Karen Breit
SDR
SupportLogic
Greg Walker
Product Manager
SupportLogic
Jawad
Director
PWC
Michela Lombardi
Managing Director
3C Contact Services
Jyotendra Thokchom
Senior Vice President
WNS Global Services UK Ltd.
Moussa Mohamed
Senior Director
effiCXy
Clint Stebbing
Head of Strategic Partnerships (USA)
Transaction Capital
Mikle Smith
Marketer
Selmo-pro
Stanley Chong
Associate Director
Razer Inc
Colin Tierney
Enterprise Business Consultant
Klearcom
Zondi Zweni
Call Center
Dimension Data South Africa
Gita Anggraeni
Team Lead
PT. Teleperformance Indonesia
Dhiren Parmar
Digital Marketer
Rock Technolabs
Michael Hood
Manager

View more blogs here

Sestek Conversational Analytics: The Secret to Quality Customer Service

Poor customer service costs businesses about $75 billion annually. Given this tremendous loss, having poor customer service is not something you can ignore. To avoid ending up with a service your cus...



Finnegan Pierson | Innovate BTS
How Employee Health Benefits Your Company's Health

Employers across every field need to take measures to promote their employees’ health. Investing in infrastructure and programs that prioritize your workforce’s health can benefit individu...



Executive Boutique Data Privacy in Call Centers: An In-Depth Look Into HIPAA

  The health sector faces a bulk of work daily as the demand for quality healthcare continues to increase. Even as the world is slowly returning to a pre-pandemic state, their services are needed...



Vaspian How to Reduce Customer Wait Times

Regardless of what industry you are in, one thing will always remain the same: no customer wants to be left waiting. We have all called a company with a simple question or request, just to be put on h...



Submit Blogs
To advertise here check out our options at ContactCenterWorld.com/sales
....NOTE - content continues below this message

DON'T MISS THIS!

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference to the next level! the 2022 World's Best! - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement GLOBAL Best Practices Conference!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW
Abby Valenzuela
Customer Care Director Americas
Ria Financial Services Inc.

work anniversary
Lidia Bertesteanu
Marketing specialist
NobelBiz Corporation

birthday
Dritan Shabani
Founder
Shabani Marketing & Consulting

work anniversary
Sri Budhi Susanti
Contact Center Operation Manager
Bank Negara Indonesia

work anniversary
Catia Tavares
Assistente Call Center
ManpowerGroup Portugal

work anniversary
Adeniyi Olaleye
Manager, Customer Service
Ikeja Electricity Distribution Company

work anniversary
Viral Kotak
Director Sales and Account Management
Regalix

work anniversary
Joseph Cheng
President
PRILINK

work anniversary
Gökhan Ayseli
Business Development Director
AssisTT

work anniversary
Lizdha Swara
Training and Quality Manager
Teleperformance Indonesia

work anniversary
Hery Septiadi
Senior Lead Customer Experience
Tokopedia

birthday
Mohamed Emad
Digital Marketing Section Head
Raya CX

work anniversary
Yuliya Andreyko
Project manager
VTB Bank

work anniversary
Prashant Tripathi
Quality Analyst
Teleperformance India

work anniversary
Philippe Martignier
Customer Applications Officer
WIPO

work anniversary
Stephen Behrens
Resource Planner
Absa

work anniversary
Arthur Ruman
SEO Specialist at c2o
c2o

work anniversary
AKM Ahmedul Islam
CEO & Managing Director
TechKnowGram Limited

work anniversary
Mina Habib
Head of Marketing
Raya CX

work anniversary
Rinaldi Yulista Salam
Customer Service
Telkom South Africa

work anniversary
Sami Babkeer
Head of Business Intelligence
Tadawul

work anniversary
Jens Kühnapfel
Chief Executive Director
virtualQ

work anniversary
Muhammad Thayib Isfari
Sales Professional
PT. Bank Central Asia, Tbk

work anniversary
Jimmy
Shared Project Supervisor
PT VADS Indonesia

work anniversary
Dr. Soloman K
Chief Strategy & CX Officer
NCRiAscentia LLC

work anniversary
Sihle Somana
Call Centre Manager
Merchants SA (South Africa)

work anniversary
Shafeeqah Theron
People Development Consultant
Merchants SA (South Africa)

work anniversary
Juste Marc-Edouin
Gestionnaire
Federation Haitienne de la Peche Sportive en Mer

work anniversary
Yash Chopra
AM-Talent Development
Teleperformance India

work anniversary
Dean Jacobs
Customer Service
Multichoice SA

work anniversary
Zazi Mngomezulu
Multi Product Service Consultant
Nedbank Group Limited

work anniversary
Dogan Doganca
Director, Sales & Business Development
Customer Experience LTD

birthday
Sam Huysamen
Digital Team leader
Discovery Health

work anniversary
Margareth Prillyanti
Consumer Relation Assistant
PT Nestle Indonesia

work anniversary
Jørn Ringen
Business Developer
Norsk Tipping AS

work anniversary
Sonal Arora
Marketing Manager
Navigant Technologies Inc

work anniversary
Ricardo Peixoto
Project Manager
Intelcia

work anniversary
Sonya Gazheva
Supervisor
Square Consultancy

work anniversary
Juan Almer
Head of Customer Care
DANA Indonesia

work anniversary
Kelly Archibald
President
Speak Volumes, Inc.

work anniversary
Bavner Donaldo
Senior Customer Intelligence
Tokopedia

work anniversary
Sydwell Shikweni
Transformation Director
Merchants SA (South Africa)

work anniversary
Kellyne Clapper
Director of Operations
Navedas

work anniversary
Marlee Mae Lumor
HR Supervisor
Siblings Solutions

work anniversary
Rebecca Lane
Content Marketing Manager
ScreenSteps

work anniversary
Adam Taylor
Chief Executive Officer
VeriCall

work anniversary
Nina Cometa
Digital Channel Manager
Bank Negara Indonesia

work anniversary
Bhakti Ibnu Saputri
Human Capital Officer
PT VADS Indonesia

work anniversary
Sashane Shakes
Marketing Assistant
itel

work anniversary
Robertus Aditya Setiawan
Assistant Vice President
PT. Bank Central Asia, Tbk

work anniversary
Ashley Taylor
Senior Manager of Marketing
Allied Dispatch Solutions

work anniversary
Donisha Kenerson
CEO/Owner
Aim 2 Please Professional Services, LLC

work anniversary
Eli Federman
Founder and Lead Consultant
Customer Service Simplified

work anniversary
Bryan Anggraita
Head of Customer Operations
PT AIA Financial

birthday
Michael DiTore
Sr. Management Analyst
County of Santa Clara

work anniversary
Terry To
Senior Call Centre Manager
HKT

work anniversary
Ronald Hutapea
Assistant Manager
PT Bank Mandiri (Persero) Tbk

work anniversary
Triyanina Sari
Assistant Manager
Mitracomm

work anniversary
Farhana Haffajee
Specialist Recruiter
Ec3

birthday
Barna Ahmad
Vice President, Customer Experience
Robi

work anniversary
Robert Nana Mensah
Communication Consultant
African Business Communication

work anniversary
Noam Dorokhov
Marketing Manager
Squaretalk

work anniversary
Fazal Rokadia
Delivery Centre Consultant
Concentrix New Zealand

work anniversary
Mirwan Amrulloh
Sales Profesional
PT Telekomunikasi Indonesia

work anniversary
Dipesh Ikhe
Marketing Analyst
eGain communications Pvt Ltd

work anniversary
Cynde Chong
Head of Business Contact Centre
Maxis

birthday
Gilang Wicahyo Pambudi
Assistant Manager
PT Telekomunikasi Indonesia

work anniversary
Malgorzata Koziara
Specialist
mBANK

work anniversary
Dania Oktaviana
Customer Service Project Shopee Indonesia
PT VADS Indonesia

work anniversary
Annabel Sun
Data Scientist in Marketing
virtualQ

work anniversary
Reni Septiana
Executive Vice President
PT. Bank Central Asia, Tbk

work anniversary
Katarzyna Jedynak
Operation Director
4life Direct Poland

work anniversary
Tarulata Parmar
owner
Artiya'il International Services

work anniversary
Maulida Agustia
Customer Service Representative
Telkomsel

work anniversary
Inna MadiyaningsihPT PLN (Persero)
Muhammad Fauzan Marantama RaharjoBlibli.com
Gemmala SofiaPT Nestle Indonesia
Vicky LuoHSBC China
Jeff KirchoffCall Adapt
Inés MartinezInteractive Powers
Ary MaulanaPertamina
Hidayani -Bank Negara Indonesia
Laura Cameron-CrichlowONQ
Joining us at our events...
Joy CheungHSBC
Kezia Amelia PutriPT. Bank Central Asia, Tbk
Rendar Mahardhika PutraCoca-Cola Europacific Partners Indonesia
Sauma Adam SaputraPT. Bank Central Asia, Tbk
Ignasius Suryo WibisonoPT. Bank Central Asia, Tbk
Romi Vander Hasiholan SibaraniPT. Bank Central Asia, Tbk
Adiasti Prameswari I Gusti AgungPT PLN (Persero)
Hakan YildirimWebhelp Turkey
Daniel HuangHSBC China
Nuray CavusogluPegasus Airlines
Pedro GomesTeleperformance Portugal
João TavaresTeleperformance Portugal
Faran NiazCX FUTURE
Vicky LuoHSBC China
Cem ToksözStellantis
Marlon SamsonMultichoice SA
Alana GoodinsonIGT USA
Raju ShokeeniSON Xperiences
Tanay TunçsoyPusula Call Center
Cristina MerchesIGT USA
Iga Bagus Jaya WardhanaPT PLN (Persero)
Imelda ImeldaDBS Bank
Pedro TabordaCaixa Geral de Depositos
Elisa MendonçaTeleperformance Portugal
Roy KwongHSBC
Ana SanchesTeleperformance Portugal
Nathalya Wani SabuPT. Bank Central Asia, Tbk
Maria BradburyMultichoice SA
Meriç GülgünWebhelp Turkey
Suet Ming YanHSBC
Abdullah AlkhallafAL-TANFEETHI
Wynona RaissaBlibli.com
Joey ChanHSBC
 
Incident Manager 172152
Business Development Executive 187687
Onboarding Specialist
Customer Success Manager, Mid Market
QA Engineer
Customer Success Manager, Enterprise
Software Engineer, MSP
Customer Success Manager
Customer Success Manager, Enterprise
View More | Submit Jobs
To advertise here check out our options at ContactCenterWorld.com/sales
....NOTE - content continues below this message

DON'T MISS THIS!

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference to the next level! the 2022 World's Best! - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement GLOBAL Best Practices Conference!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW
2022 GLOBAL - Next Generation Contact Center & CX Best Practices Conference
November 28, 2022 12:00 AM - December 2, 2022 12:00 AM London (GMT+1)

17th Annual NEXT GENERATION BEST PRACTICES CX & CC Conference & Expo aimed at those who operate in North and South Americas, Europe, Middle East & Africa, Asia Pacific will help you with award-winning strategies and tactics from the best in the region!

Reserve my place
 
View More | Submit Events
 

About us - in 60 seconds!

Submit Event

Upcoming Events

Europe's leading call & contact center event is now arriving at the U.S., showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world!

Disco... Read More...
 692 

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =