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Showing 1 to 15 of 212 Executive Interviews
Winning A Bronze Medal Is A Thrill For Standard Bank In South Africa
Ashil Ajoodha, Campaign Execution Manager with Standard Bank in South Africa elaborates on his Bronze medal win in the Best Analyst category in E.M.E.A.
Published: October 20, 2016
Cisco Wins Awards for Social Media Use From ContactCenterWorld.com In Americas Region
Customer Assurance - Social Monitoring Program Owner and Business Analyst Angela Wilson with Cisco presented and won in the category for Best Use of Social Media at the 2016 Top Ranking Performers Awards in Miami. Wilson took the time to reflect on her experience at the conference which focuses on Best Practices within the Contact Center industry and puts like-minded people tog
Published: October 19, 2016
Winning A Gold Medal For Turkcell Global Bilgi Means Great Things In Growing Customer Service Industry
Melda Sofuoglu of Turkcell Global Bilgi presented on behalf of her company and won a Gold Medal in the Best in Customer Service (Mega Outsourced) and is now headed to Las Vegas to try and win a World Championship from November 7th to 11th.
Published: October 13, 2016
Turkish Automotive Company Reflects on Gold Medal Win in Customer Service
Dogus Otomotiv in Turkey was named Best in Customer Service for a Medium In-House Contact Center at the Top Ranking Performers Regional Awards in 2016. Arzu Tekin represented the company at the conference in London and tells us more about the journey to a gold medal.
Published: October 7, 2016
Erin Clark of Whirlpool Corp. in the U.S. Sets Her Sights On Vegas After Winning Gold At Regionals
Erin Clark of Whirlpool Corporation won a gold medal for Best Support Professional - HR at the 2016 Regional Top Ranking Performers Awards in Miami. Now she has her sights set on winning a world championship in Las Vegas. Clark joins ContactCenterWorld for a one-on-one interview.
Published: October 5, 2016
Pronet In Turkey Has Eyes Set On World Championships For Customer Service In Las Vegas
Olgun Kükrer, Chief Customer Officer for Pronet in Turkey presented and won on behalf of the company in the category for Best in Customer Service - Large, In-House at the 2016 Regional Top Ranking Performers Awards for E.M.E.A. Kükrer sits down with ContactCenterWorld.com to discuss the win and what's next for the company in this interview.
Published: October 3, 2016
Winning A ContactCenterWorld.com Award Is A Valuable Opportunity To Learn: Interview With Mithum Singh - Merchants SA
Mithum Singh is the Head of Workforce Management for Merchants South Africa. He recently competed and won at the Top Ranking Performers Awards in London, UK. He took home the gold medal in the Best Support Professional - Workforce Panning category and spent some time with ContactCenterWorld to talk about his experience.
Published: September 21, 2016
Winning A Regional Award: Interview With Cynthia Jackson Of Zurich North America
Team Manager Cynthia Jackson from Zurich North America recently participated and won in the Americas Region for the Top Ranking Performers Awards for Best Contact Center (Medium In-house Contact Center) put on by ContactCenterWorld.com. Cynthia took the time to reflect with us on her award win and what it means.
Published: August 29, 2016
Executive Interview : Mthokozisi Nsango Reflects on Best Analyst Award Win
In looking forward to World Championships in Las Vegas, Mthokozisi Nsango shares his feelings on his recent award win.
Published: July 22, 2016
ContactCenterWorld Winners Look Forward to World Championships in Las Vegas
Vera Austin, Director at MassMutual, reflects on her win at the recent ContactCenterWorld Event held in Miami. Austin is a veteran at these events and has shared her Best Practices with audiences across North America over the course of a number of years in Orlando, Miami and Las Vegas at the World Championships in the Top Ranking Performers Awards.
Published: July 20, 2016
Must Ask Questions For The Contact Center Industry - Interview With Ronald Hughes from Skills Assessment Academy
Ronald Hughes from Skills Assessment Academy provides some real insight into the industry from his perspective has he sits down for an extended one-on-one interview with ContactCenterWorld.com
Published: June 6, 2016
Must Ask Questions for the contact center industry - Interview With Juhani Kaariainen
What do you see as the 3 key 'hot topics' in the industry today and what are you doing as a center to address these? Info-calibration - Openness - and Communication Measurements are hot. Mouth to mouth works relatively fine at the moment i.e. organic growth rules.
Published: June 1, 2016
The Pulse of the Contact Center Industry - Interview With Sandy Morrison from Whirlpool Corporation
Sandy Morrison with Whirlpool in the United States spends a lot of time with ContactCenterWorld.com to answer some great questions that people need to be asking. Her elaborate answers may provide you with some insight as to what her priorities are in the short term for Whirpool.
Published: May 25, 2016
Richard Blank from Costa Rica's Call Center Answers Must Ask Questions for the Industry
Richard Blank from Costa Rica's Call Center sits down with ContactCenterWorld.com for an extensive interview. His thoughts and actions towards gamification in his Contact Center is quite revealing and something you might want to consider for yourself.
Published: May 13, 2016
Selling In The Busy Country Of Indonesia
The country of Indonesia is a fascinating one with more than 500 different languages being spoken because of the different dialects associated with hundreds of island. Being a Sales Professional in the Contact Center industry is very interesting according to Royke Hendra Antou from Bank Central Asia.
Published: May 9, 2016