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Showing 1 to 15 of 221 Executive Interviews
Duncan Wallace From InterGlobal Management Group On The Past Year And What To Expect In 2017
Duncan Wallace, Principal with InterGlobal Management Group in Australia discusses the future of the contact center industry in 2017 and how technology and processes still need to be focused on one thing, the customer.
Published: January 16, 2017
Larry Schwartz From WorkFlex Solutions On The Past Year And What To Expect In 2017
Larry Schwartz, C.E.O. at WorkFlex Solutions has an interesting take on giving power back to the employees by allowing them to access a flexible schedule. Scwartz takes the time to speak with ContactCenterWorld.com about 2016 and what he sees coming this year in the following interview.
Published: January 13, 2017
Skuli Skulason From Reykjavik Energy On The Past Year And What To Expect In 2017
Skuli Skulason, Managing Director at Reykjavik Energy is wanting to make the customer experience "Effortless" in 2017. He sits down with ContactCenterWorld.com to discuss this past year and what to expect in 2017, including topics such as training, CRM and unified desktops.
Published: January 12, 2017
Art Hall From Alvarez & Marsal On The Past Year And What To Expect In 2017
Art Hall, a Senior Director with Alvarez & Marsal in the United States, has a common contact center industry problem on his mind as 2017 unveils itself: How to balance costs with results. He explains more in the following interview with ContactCenterWorld.com
Published: January 11, 2017
John Leighton From Easyjet On The Past Year And What To Expect In 2017
John Leighton, Head of Customer Service Operations with Easyjet in the United Kingdom discusses terrorism and technology in his year end interview with ContactCenterWorld.com
Published: January 10, 2017
Jeremiah Phillips From Phillips Business Solutions Pty. Ltd. On The Past Year And What To Expect In 2017
Jeremiah Phillips, Director at Phillips Business Solutions Pty Ltd. in South Africa figures the contact center industry is on the cusp of a paradigm shift as we head into 2017. Read more as he sits down for an interview with ContactCenterWorld to discuss people, processes and technology moving forward.
Published: January 9, 2017
Rick Seeley From Convergys On The Past Year And What To Expect In 2017
Back office accuracy and scheduling Millennials are areas of concern for Rick Seeley, Manager at Convergys heading into 2017. Seeley takes the time to talk with ContactCenterWorld.com as we try and identifies trends and challenges facing the industry in the new year.
Published: January 6, 2017
Cheryl Paul Abdullah From AIA Berhad On The Past Year And What To Expect In 2017
Cheryl Paul Abdullah, Head of Customer Contact for AIA Berhad in Malaysia discusses contact center challenges, technology, customer service and future plans for 2017 in this year end interview with ContactCenterWorld.
Published: January 5, 2017
Irine Lopez From Asian Business Software Solutions (MYOB South Asia) Pte. Ltd. On The Past Year And What To Expect In 2017
We begin our review of 2016 and take a look ahead at what to expect in 2017 in the contact center industry by sitting down with Irine Lopez, Head of Business Services for Asian Business Software Solutions (MYOB South Asia) Pte. Ltd. in Malaysia to talk about self-service technology use in her country and the implementation of a new cloud based CRM system.
Published: January 4, 2017
Winning A Bronze Medal Is A Thrill For Standard Bank In South Africa
Ashil Ajoodha, Campaign Execution Manager with Standard Bank in South Africa elaborates on his Bronze medal win in the Best Analyst category in E.M.E.A.
Published: October 20, 2016
Cisco Wins Awards for Social Media Use From ContactCenterWorld.com In Americas Region
Customer Assurance - Social Monitoring Program Owner and Business Analyst Angela Wilson with Cisco presented and won in the category for Best Use of Social Media at the 2016 Top Ranking Performers Awards in Miami. Wilson took the time to reflect on her experience at the conference which focuses on Best Practices within the Contact Center industry and puts like-minded people tog
Published: October 19, 2016
Winning A Gold Medal For Turkcell Global Bilgi Means Great Things In Growing Customer Service Industry
Melda Sofuoglu of Turkcell Global Bilgi presented on behalf of her company and won a Gold Medal in the Best in Customer Service (Mega Outsourced) and is now headed to Las Vegas to try and win a World Championship from November 7th to 11th.
Published: October 13, 2016
Turkish Automotive Company Reflects on Gold Medal Win in Customer Service
Dogus Otomotiv in Turkey was named Best in Customer Service for a Medium In-House Contact Center at the Top Ranking Performers Regional Awards in 2016. Arzu Tekin represented the company at the conference in London and tells us more about the journey to a gold medal.
Published: October 7, 2016
Erin Clark of Whirlpool Corp. in the U.S. Sets Her Sights On Vegas After Winning Gold At Regionals
Erin Clark of Whirlpool Corporation won a gold medal for Best Support Professional - HR at the 2016 Regional Top Ranking Performers Awards in Miami. Now she has her sights set on winning a world championship in Las Vegas. Clark joins ContactCenterWorld for a one-on-one interview.
Published: October 5, 2016
Pronet In Turkey Has Eyes Set On World Championships For Customer Service In Las Vegas
Olgun Kükrer, Chief Customer Officer for Pronet in Turkey presented and won on behalf of the company in the category for Best in Customer Service - Large, In-House at the 2016 Regional Top Ranking Performers Awards for E.M.E.A. Kükrer sits down with ContactCenterWorld.com to discuss the win and what's next for the company in this interview.
Published: October 3, 2016