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Educate yourself with answers to today's top industry topics - these exclusive interviews are only on ContactCenterWorld.com!
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Showing 1 to 15 of 236 Executive Interviews
Andy Hanselman From Andy Hanselman Consulting On The Past Year And What To Expect In 2017
Andy Hanselman tells a great customer service story and discusses a wide variety of topics in the following interview with ContactCenterWorld.com.
Published: February 6, 2017
Vera Austin From MassMutual Financial Group On The Past Year And What To Expect In 2017
Vera Austin, Director at MassMutual in the U.S. and a multiple Top Ranking Performers Award winner, speaks to the importance of social media in 2017 and the challenge of maintaining staffing levels. Austin takes time out of her busy schedule to discuss those topics and more with ContactCenterWorld.com in the following interview.
Published: February 3, 2017
Bill Stefos From Concentrix On The Past Year And What To Expect In 2017
Bill Stefos, Director of Operations and Delivery for Australia and New Zealand for Concentrix is thinking about data security and protection as we get further into 2017. Find out what else is on his mind when it comes to the contact center industry in the following interview.
Published: February 2, 2017
Tracy Malingo From Next IT Corporation On The Past Year And What To Expect In 2017
Brand interaction and Artifical Intelligence are just a couple of topics covered by Trcy Malingo in the following interview with ContactCenterWorld.com. Malingo is the President of Next IT Corporation in the United States and paints a pretty clear picture as to why the integration of advanced technology needs to happen in order for businesses to succeed.
Published: February 1, 2017
Riki Samuel From Sesui Ltd. On The Past Year And What To Expect In 2017
Riki Samuel, Chairman of Sesui Ltd., discusses cloud technology and why having a complete picture of call activity in the contact center is paramount in this day in age as he sits down for an interview with ContactCenterWorld.com
Published: January 31, 2017
Neal Topf From Callzilla On The Past Year And What To Expect In 2017
Neal Topf, President of Callzilla, speaks with ContactCenterWorld.com about the outsourcing picture following the change in the Filipino and U.S. elections and what that holds for the industry. Topf also touches on why finding and retaining the right people in your contact center continues to be the industry's greatest challenge in the following interview.
Published: January 30, 2017
Jean-Marc Robillard From nGUVU On The Past Year And What To Expect In 2017
Jean-Marc Robillard, Marketing Manager with nGUVU in Canada takes the time to speak with ContactCenterWorld.com in this candid interview. Robillard touches on a numbe of subjects including agent attrition, employee experience to deploying new technology and how it's affecting the industry in 2017.
Published: January 27, 2017
Rick Clarke From Global Reward Solutions
Rick Clarke, Director of Business Development for Global Reward Solutions in Canada, speaks with ContactCenterWorld.com about challenges and potential solutions for employee retention this year. For Clarke it's vital that you keep the valuable asset of human resources as part of your contact center in order to achieve positive results.
Published: January 26, 2017
Alan Graham From Mindpearl South Africa (Pty) Ltd. On The Past Year And What To Expect In 2017
ContactCenterWorld.com heads to South Africa for a conversation with Alan Graham, Chief Commercial Officer with Mindpearl South Africa (Pty) Ltd. He speaks at length about why integrating technology and Customer Experience are areas of focus for him in 2017.
Published: January 25, 2017
Kjirsten Robert From Solium On The Past Year And What To Expect In 2017
Technology and its functionality within contact centres is a primary focus for Kjirsten Robert, Manager, Participant Services at Solium in Canada. She spoke with ContactCenterWorld.com about what's on her mind as we get further into 2017.
Published: January 24, 2017
Abel Rebaudo From Quick Audits On The Past Year And What To Expect In 2017
Moving at the pace of technology is top of mind for Abel Rebaudo, C.E.O. of Quick Audits in the U.S. Rebaudo speaks with ContactCenter World.com about what he believes are going to be industry trends in 2017 in the following interview.
Published: January 23, 2017
Daniel Akre From UNI Partner, Inc. On The Past Year And What To Expect In 2017
Daniel Akre, Managing Director with UNI Partner, Inc. in the United States goes one-on-one with ContactCenterWorld.com to discuss the state of the contact center industry in 2017. Included in the interview, Akre discusses challenges, technology and the need for quality people in contact centers.
Published: January 20, 2017
Will Trump and the President of the Philippines Clash Over 1 Million Contact Center Jobs?
We asked members what they think will happen in the industry with 2 new presidents in both US and the Philippines. There are almost 1 million contact center jobs in the Philippines and hundreds of thousands in other countries like the UK, India, South Africa, and even nearshore, servicing the US. What will happen with Trump and our industry?
Published: January 19, 2017
Richard Blank From Costa Rica's Call Center On The Past Year And What To Expect In 2017
Richard Blank, C.E.O. of Cost Rica's Call Center, sees an opportunity for growth in the Business Process Outsourcing sector in Costa Rica for 2017. Political change and near-shoring are just a few of his reasons as he explains throughout his interview with ContactCenterWorld.com
Published: January 19, 2017
Mohan Nair From Nair Consulting Group On The Past Year And What To Expect In 2017
Mohan Nair, Project Manager with Nair Consulting Group in Canada, has many of the same issues on his mind to start 2017 as we've heard from many other contact center industry professionals. How to keep costs down and productivity high? How to best manage new technology with an ever-changing workforce? He tells us more in this interview with ContactCenterWorld.com
Published: January 18, 2017