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Executive Interviews

  • Want to know what top executives in the industry are thinking?
  • Want to know where the industry is heading?
  • Want to know what the challenges are and how to overcome them?

Educate yourself with answers to today's top industry topics - these exclusive interviews are only on ContactCenterWorld.com!

Wish to participate in our Executive Interviews? Learn More Here


Showing 16 to 30 of 71 Executive Interviews


Security Of Information & Working From Home - Members Share What They Do!
Many people were concerned about security of information with remote agents - how have you handled this in your business so its not an issue?
Published: May 3, 2021
Managing Staff Who Have Personal Issues Or Anxiety - Members Comment!
If you are a manager how do you help your team if they are struggling with personal issues at home or anxiety about the future?
Published: April 30, 2021
If you are part of a team that worked closely together face to face, how do you feel now working in a different way? Maybe more remotely?
If you are part of a team that worked closely together face to face how do you feel now working in a different way? maybe more remotely?
Published: April 29, 2021
Managing A Team In A Contact Center During A Pandemic
If you manage a team - how have you coped with the change ?
Published: April 28, 2021
Staff Turnover During The Pandemic - Members Comment
What have you noticed in terms of staff turnover since the pandemic? any changes? and why do you think there has been a change (if any)
Published: April 27, 2021
During The Pandemic - We Asked Members If They Recruited Staff and How It Worked Out!
If you had to recruit new staff, how has this worked for you? Is it easier / harder? please explain
Published: April 26, 2021
Training Staff During The Pandemic - Does It Work Well? Members Share Comments
How do you now train staff? how is this method working?
Published: April 23, 2021
Did The Pandemic Affect Your Business or Not?
If the pandemic did not really affect you tell us why - what made it a non event for you?
Published: April 22, 2021
The Post Pandemic Landscape - Work From Home? Office or Hybrid? Members Share Comments
Longer term do you think you may continue working like you do today or do you think you will get back to like it was before the pandemic hit us all?
Published: April 21, 2021
Are Your Staff Members Working Harder During The Pandemic? Members Share Their Views
Have you found colleagues are working harder, about the same as before or maybe a little less and why do you think that? please explain
Published: April 20, 2021
Meeting With Work From Home Colleagues - Members Share Views on Online Tools Like Zoom
How often do you meet with your team / colleagues and how ? zoom? skype other ? and also how well does this work for everyone?
Published: April 19, 2021
Members' Comment : If You Could Go Back In Time & Could Plan For The Pandemic...
If you could go back in time and could plan for a pandemic, what would you do differently and why?
Published: April 16, 2021
Before The Virus Hit, Did You Have A Business Continuity Plan? Members Comments!
Before the virus hit, did you have an emergency plan should something like this happen? and if so, did your plans work as expected?
Published: April 15, 2021
Adapting To The Pandemic - We Asked Members How It Went!
When the pandemic hit and if you had to adapt, what went well or better than expected in the change of the way you work??
Published: April 14, 2021
We Asked Members How They Are Operating Their Contact Centers During the Pandemic - WFH/On Site or Hybrid?
If you operate a contact center how would you describe it today? 100% work from home? work in a socially distanced center ? hybrid? share some details
Published: April 13, 2021

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