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Showing 196 to 207 of 207 Executive Interviews
Series on Customer Service That WOW'd Members (part 2 of 2)
We asked "Can you recall a really good experience recently - where you were WOW'd by the service you received?" Read Part 2 of this feature
Published: March 13, 2013
2 Part Series on Customer Service That WOW'd Members
We asked "Can you recall a really good experience recently - where you were WOW'd by the service you received?"
Published: March 11, 2013
Money and Your Contact Center!
We asked "If you had unlimited funds to spend in your center and you had full control of how those funds are dispersed, what would be the no.1 on your list of changes and why?"
Published: March 4, 2013
Speech Technology ...What members think about it!
We asked "What is your personal view on speech technology and what are you doing about using or exploring options for its use in your center?"
Published: February 28, 2013
Are You Up There Yet? ...Operating In the Cloud?
We asked members: "What is your personal view on cloud technology and what are you doing about using or exploring options for its use in your center?"
Published: February 8, 2013
Home / Remote Agents!
We asked some members "What is your personal view on using home/remote agents/reps?" Read what they told us
Published: February 6, 2013
Leadership Decisions - What's Your Best Service Decision?
We asked "What is the one decision you have made as a leader that has the most dramatic increase in customer service"
Published: February 1, 2013
Cost Reduction Strategies That Worked For Members'
We asked: What is the one decision you have made as a leader that has the most dramatic reduction in cost?
Published: January 27, 2013
Contact Center Frustrations!
When you contact other contact centers whether it be by phone, email, chat etc, what is your no.1 pet peev or turnoff? please explain why it annoys you.
Published: January 23, 2013
Most Important Tip for Contact Center Managers! ...
We asked members "If you had to give just one tip (that you believe is perhaps the most important tip) to another manager in a contact center, what would your tip be?" read what some told us
Published: January 17, 2013
NPS? Customer Satisfaction? FCR? Whats The Most Important for Contact Centers Success?
We asked members for their views on what is the No.1 measure that indicates success in their center!
Published: January 13, 2013
Members' Share Their Views: Q2; Technology!
We asked "What technology are you most excited about in 2013? Please tell us what it is and why it is no.1 on your list for technology." Read what they told us!
Published: January 9, 2013
Members' Share Their Views: Q1 - #1 Priority
We asked "What is the no.1 priority in your contact center, customer service center or help desk in 2013?"
Published: January 6, 2013
Andrew MacDowell - Strategic Solutions Executive, Aditya Birla Minacs On Customer Service
Andrew shares his thoughts on customer service and presents 3 tips to help ensure front line professionals are providing consistent customer service.
Published: November 30, 2012
Interested in Best Practice Ideas To Boost Your Contact Centers Performance?
We asked delegates at the 2012 Top Ranking Performers 'Best Practice' Conference "If you had to write a paragraph to summarise the conference for someone who has never attended, what would you write?"
Published: August 2, 2012