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Outsourcing Rankings 2010

2010 Outsourced Services Provider Rankings

Results from 2010's Outsourced Services Provider Rankings:

Blended

  • Rankings by # of Agents
  • % Growth of Sales Revenue & % Growth of Seats
  • Email Support Volume, Automated Call Handling & Web Chat Volume
  • Business to Business Agents & Business to Consumer Agents
  • Agents Serving Americas, Agents Serving EMEA & Agents Serving APAC

Inbound

  • Rankings by # of Agents
  • % Growth of Sales Revenue & % Growth of Seats
  • Email Support Volume, Automated Call Handling & Web Chat Volume
  • Business to Business Agents & Business to Consumer Agents
  • Agents Serving Americas, Agents Serving EMEA & Agents Serving APAC

Outbound

  • Rankings by # of Agents
  • % Growth of Sales Revenue & % Outbound Hours
  • Email Support Volume, Volume of SMS Messages & Automated Outbound Announcements
  • Business to Business Agents & Business to Consumer Agents
  • Agents Serving Americas, Agents Serving EMEA & Agents Serving APAC

The following ranking is based on data provided by the respective companies and has been verified by one of their executives. ContactCenterWorld.com has produced these rankings based on this data, and are not responsible for any inaccuracies or omissions.

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