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Paducah, KY, USA, May 16, 2023 - CSI, a provider of end-to-end fintech and regtech solutions, announced the launch of its new Call Center, an outsourced customer service capability available to NuPoint core banking customers.

CSI Call Center is operated by Fintexperts(R) with the resources and expertise to meet customer service needs when banks face increased call volume and staffing challenges or require after-hours support for account holders. 

"Several of our core customers have already adopted CSI Call Center and reported decreased operational expenses and training costs without sacrificing their standard of service and experience," said Bob Ezell, chief customer experience officer of CSI. "Our experts are acting as an extension of our customers’ teams—enabling banks to scale and never miss a beat with their account holders. Together, we can drive customer satisfaction by offering a consistent customer experience."

Dezarae N. Conn, vice president and operations manager of Consumers National Bank in Minerva, Ohio, says adding the service to its core platform has increased the bank’s capacity to do what a community bank does best: service its customers.

"CSI Call Center has been a cost-effective way to expand our hours of availability—something customers have come to expect," Conn said. "Their friendly and professional representatives have become an invaluable asset, for our in-house support staff and customers alike."

"CSI Call Center reflects the value we place on customer service," said David Culbertson, president and CEO of CSI. "Our offering combines our commitment to customer success with our advanced technology to directly solve business and account holder problems. We take great pride in empowering our customers with the knowledge they need to best serve their account holders and look forward to partnering with them on the front lines."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Wednesday, May 17, 2023