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Nottingham, UK, April 26, 2021 -- CallMiner, a provider of speech and customer interaction analytics, announced a partnership with Genii Analytics to provide speech and multichannel behavioural analytics within Genii solutions for organisations in South Africa. Genii will integrate CallMiner within its Analytical QA and Predict products, as well as use insights from CallMiner to fortify its consulting and professional services resources.

Genii is a full stack conversational analytics company, providing software solutions, IaaS (Insights-as a service), consulting, and professional services to optimise customer experience (CX), retention, sales and collections. 

"CallMiner’s AI-fuelled speech analytics, with automated scoring, offers rich insight into the dynamic nature of every customer conversation," said Kobus van der Westhuizen, CEO and founder of Genii Analytics. "Genii’s ability to help drive the most impactful action for our customers is enhanced with CallMiner by revealing transformational insights with data supported confidence."

The partnership will encompass voice and text-based interactions, such as chat and email, for all South African languages.

"Genii Analytics provides a complete range of contact centre analytics solutions and services for the South African market," said Frank Sherlock, VP of International at CallMiner. "Our partnership enables Genii to take advantage of CallMiner’s deep customer experience and agent performance insight to enhance their solutions with conversational awareness that improves business decisions and delivers bottom-line results."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Tuesday, April 27, 2021