A New BPO in Montego Bay — Segoso Caribbean
Segoso Caribbean operates in key contact centre verticals and channels (travel & leisure, utilities, telecoms, retail, financial services, inbound/outbound voice, chat, e-mail, care, sales, tech support), and maintains full site redundancy through its US offices.
Segoso Caribbean also houses Sequium's captive site in Jamaica, which manages first and third-party collection services for its US client base.
Segoso was established in October 2020 and led by Sebastian Tickle, the company's president & chief executive officer (CEO).
Tickle was a former group chief operating officer at itelbpo and is a 23-year veteran of the Jamaican and English-speaking Caribbean BPO industries. He was part of the original e-Services team, one of the pioneers of BPO in Jamaica and Saint Lucia.
Greg Schubert, Segoso Caribbean chairman, said: "We firmly believe that the mid-market is underserved by traditional large international BPO providers. Customers come to us because they need a team that is responsive, reliable, and who get the job done," Schubert stated.
He continued: "Engaging someone like Sebastian is a major coup for us. He will deliver the leadership and execution necessary for a successful global strategy and deliver the quality results that our customers deserve."
"As a Jamaican-US company with redundant facilities in the continental US, we are in a unique position to provide consistently scalable support and resilience by partnering with a superior local workforce in delivering some of the industry's best customer care worldwide.
"We have established a tremendous infrastructure in Montego Bay that combined with the resources and financial backing of Sequium, we believe we will be at the forefront of this industry in short order. Our motto is 'Evidence Based' because outsourcing to the right people is critical," Tickle said.
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Friday, March 12, 2021
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