© ContactCenterWorld.com

TTEC Earns Three Chief Learning Officer Learning In Practice Awards


Denver, CO, USA, Dec, 2018 -- TTEC Holdings, Inc. (NASDAQ: TTEC), a global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions, announced that the company won three of the Chief Learning Officer magazine's Learning in Practice awards for demonstrating excellence in the design and delivery of workforce learning and development programs.

TTEC was recognized with one gold award in the Talent Management category for Judith Almendra, Vice President, Talent Management and Engagement for her outstanding learning and development initiatives. TTEC's Human Capital team is responsible for providing onboarding and continuous professional development support to ensure a high level of excellence. Judith Almendra led a talent management initiative establishing a TTEC Culture of Learning by aligning performance management and professional development through a robust suite of programs which are enhancing the employee learning experience. In addition, she led an initiative for an onboarding experience for new global professional and enterprise services employees.

"At TTEC, we take pride in our ability to stay on the cutting edge of the constantly shifting world of customer experience," said Almendra. "Our goal is to provide services to our clients that help them improve customer experience and increase customer engagement and loyalty. These Learning In Practice awards exemplify the dedication and commitment of our team to this goal."

TTEC was also the recipient of one gold award in the Excellence in Community Service category for its partnership with University Prep (a tuition free public charter school serving a low income, immigrant community in Denver) to provide funding in support of technology and human capital resources that have helped enable the school to drive academic growth and success for their students. 

Finally, the awards program also recognized the collaborative efforts of TTEC and Litmos for the strategic direction and implementation of TTEC's leadership career development program, via a consulting or outsourced service, with a silver in the Excellence in Partnership Award category. The company's current leadership program is a collection of interactive and structured career development plans supported by recommended learning content for the development of essential competency areas. It is driven by a socially-powered and gamified learning environment allowing employees to collaborate, compete, and rate content.

"The Learning In Practice awards are a benchmark for enterprise learning and development," said Mike Prokopeak, vice president and editor in chief at Human Capital Media, the parent company of Chief Learning Officer magazine. "This year's group of winners is no exception. From Fortune 500 CLOs to learning leaders at mid-sized businesses as well as progressive vendor companies, they are all leading examples of the powerful personal and organizational impact that learning creates."


Posted by Veronica Silva Cusi, news correspondent
Source: TTEC

Date Posted: Tuesday, December 4, 2018

About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.