Talkdesk Launches Talkdesk Boost to Accelerate Digital Transformation
San Francisco, CA & Las Vegas, NV, USA, June 25, 2019 -- Talkdesk, a cloud contact center for enterprises, in Las Vegas unveiled Talkdesk Boost, a new way to accelerate corporate digital transformation by augmenting existing voice systems with AI-infused, cloud-based contact center applications to boost agent productivity, operational agility, and customer experience.
"The number one driver of digital transformation is to enhance the customer experience," says Zeus Kerravala, principal analyst, ZK Research. "While customer experience typically resides in the contact center, it's critical to modernize in that area. With Talkdesk Boost, Talkdesk has enabled the agent to do more with minimal disruption, while also being able to yield business results."
"Talkdesk Boost is a game changer. Our partners can now offer their Avaya and Cisco customers a risk-free way to boost efficiency and customer experience with a set of intelligent cloud-based applications," said Shane McNamara, executive vice president, Avant Communications.
"Talkdesk Boost offers cloud adopters a coexistence model and progressive transition rather than a ‘rip and replace’ option offered by other cloud contact center providers," said Tiago Paiva, chief executive officer, Talkdesk. "This newest advancement from Talkdesk enables companies to remain focused on their customers by offering a smooth and simple digital transition, with consistent customer experiences across voice and digital channels."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Thursday, June 27, 2019
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.