#contactcenterworld

Singapore, June 1, 2021 -- PureSoftware, a software product and services company, has partnered with NICE Systems, a worldwide provider of cloud and on-premises enterprise software solutions. The partnership aims at using PureSoftware's end-to-end implementation services to enhance the user experience for enterprises across the globe with NICE's platforms –InContact CXone and Actimize.

PureSoftware aims to strengthen its Unified Communications CoE by building a dedicated team with capabilities on the NICE platform. With PureSoftware's focused presence in Asia; this partnership will enable PureSoftware's customers in the region to get more support as they transform their contact centres and communication processes to meet the needs of the emerging remote working environments.

"We are delighted with our new partnership with PureSoftware and are excited to be delivering a joint go to market in ASEAN to bring new levels of experience to our customers," said Andrew Hindmarch, VP of Channel & Alliances for APAC at NICE Systems.

The RPA Center of Excellence at PureSoftware that has been delivering process automation solutions for customers will also now include NICE Advanced Process Automation (APA), with expertise in implementing the employee virtual assistant, NEVA.

"We're excited to partner with NICE to expand our presence in the unified communications. This powerful association as an implementation partner will expand our capabilities in helping organizations drive a more flexible and streamlined contact center experience for the modern global enterprise," said Manish Sharma, Chief Executive Officer, PureSoftware.

Together, PureSoftware's implementation capabilities and NICE solutions will power enterprises to know their customers better, act in real-time, and ensure that every employee is engaged.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

Date Posted: Thursday, June 3, 2021