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Pennsylvania-based Credit Union Goes Live with Call/Contact Center Outsourcer #contactcenterworld NE PA Community Federal Credit Union (NEPAFCU) is utilizing a full suite of AnyHour’s call center outsourcing services to support their member’s with overflow and after-hours support to supplement the credit union’s internal contact center. AnyHour Solutions is providing their AnyHour MSR service – comprehensive member service support – via usage of their integrated call center software solution provided by Bedford, NH-based KIVA Group, Inc. – a multi-channel sales and service CRM/CEM software vendor. KIVA’s solution provides a real-time interface to NEPAFCU’s Symitar Episys core processing system. "AnyHour Solutions understands the important role that a call center plays in the credit union service experience," commented NEPAFCU President/CEO Mark T. Filbert. "Any Hour has created a solution that integrates technology, security, and excellent member experience to ensure that members have access to credit union services 24/7/365. It is clear that we made the right choice partnering with Any Hour Solutions." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, August 10, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |