NSITF to Launch Call Centre –MD
This was announced Thursday by the Managing Director of the Fund, Dr. Michael Akabogu at the 2022 NSITF-SERVICOM Stakeholder Forum held in Abuja.
According to Abuogu, "to bolster service delivery, the fund will in the next few months unveil a toll free, 24-hour Call Centre, with a catchy, easy-to -remember code to enhance access and prompt feedback.
"This is a fundamental step intended to tear down the wall between the fund and its numerous publics especially with the issues of complaints on claims, registration and emergencies. It will effectively eliminate cases, where mishaps are not promptly reported for reasons of hours of the day or days of the week, when offices are usually shut."
Akabogu who also announced plans for a comprehensive Employee Enumeration of all workers of the organisations and companies that are registered under the Employee Compensation Scheme, stating that the development was necessary to ensure thatcompensation and other services are availed only to the registered or indemnified workers.
"As part of our strategic reforms, plans are in motion for a comprehensive Employee Enumerationto ensure that compensation and other services are availed only to the registered or indemnified workers of an organization or company.
"This will eliminate cases where benefits are dispensed to proxies outside the bracket of indemnity…"
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Tuesday, August 16, 2022
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.