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8x8 Named a Leader in 2021 IDC MarketScape for Worldwide UCaaS Service Providers for Enterprise #contactcenterworld "Enterprises around the world have an even greater appreciation for communications technologies that improve their ability to be productive and collaborate, inside and outside the traditional walls of their business," said Denise Lund, Research Director, WW Telecom and Unified Communications at IDC. "8x8 was recognized as a Leader in the IDC MarketScape for Worldwide UCaaS Service Providers for Enterprise due to its appeal to large organizations with distributed offices and employees. 8x8 should be considered when needing an integrated, flexible platform, including direct routing for Microsoft Teams and contact center options, that is tailorable to different end user personas that exist across the organization." "As global organizations advance digital transformation efforts and shift to the cloud, optimizing communications, collaboration and engagement between employees, partners and customers is a top priority," said Dejan Deklich, Chief Product Officer at 8x8, Inc. "We are honored to be recognized as an IDC MarketScape Leader in both reports. This recognition highlights our ongoing commitment in delivering an integrated cloud communications and contact center platform that meets the unique needs of organizations, from SMBs to the enterprise, as they enhance employee and customer experience." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, February 25, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |