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Tokyo, Japan, Sept 6, 2022 -- transcosmos inc. is honored to announce that the company was named a Leader for the second year in a row in Customer Experience Management (CXM) service providers in the Asia Pacific region by Everest Group in its research paper "Customer Experience Management (CXM) in APAC – Service Provider Landscape with PEAK Matrix(R) Assessment 2022" announced in August 2022.

For the first time, transcosmos was also recognized as a Star Performer for its high year-over-year growth among other players. Everest Group analyzes the CXM service provider landscape and evaluates how the providers shape up in terms of their market impact and vision & capability, with a focus on the APAC PEAK Matrix(R). Based on the assessment, Everest Group identifies Star Performers who demonstrated the strongest year-over-year forward movement on the PEAK Matrix(R).

Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing. The Customer Experience Management (CXM) in APAC – Service Provider Landscape with PEAK Matrix(R) Assessment 2022 is a detailed assessment of 20 CXM providers in the Asia Pacific region including contact center outsourcing players. Everest Group assesses and recognizes leaders based on various factors including an ongoing analysis of the CXM services market across all industries and geographies.

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com

Date Posted: Thursday, September 8, 2022