© ContactCenterWorld.com

Use Online Services to Keep Phones Free for Vulnerable, Urges Call Centre Trade Body


Belfast, Northern Ireland, April 13, 2020 -- Organisations are asking customers to get in touch through digital platforms so that phone services can be freed up for urgent calls or vulnerable customers.

Trade group Contact Centre Network NI said the Covid-19 outbreak had meant more people than ever were making calls to services such as NHS 111 as well as banks, utilities and telecoms companies.

Where possible, contact centre workers were now working from home but some staff were still on premises.


Posted by Veronica Silva Cusi, news correspondent
Source: https://www.belfasttelegraph.co.uk

Date Posted: Tuesday, April 14, 2020

About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.