Tendril Acquires Utility Personalization and Customer Experience Leader EnergySavvy
Boulder, CO, USA, May, 2019 -- Tendril, a provider of AI-powered utility customer experience and DSM solutions, announced it has entered into a definitive agreement to acquire EnergySavvy, a provider in personalized utility customer engagement. With this acquisition, Tendril’s expanded platform now delivers solutions for the full range of C-level, residential customer experience challenges: reducing service costs, increasing satisfaction, and executing strategic initiatives, such as serving low-income households and supporting TOU rates.
By adding EnergySavvy’s multi-channel personalization solutions, Tendril can deliver a residential customer experience, including advanced energy analytics, multi-channel personalization, Home Energy Management (HEM), behavioral engagement, program workflow and much more.
"Tendril knows that delivering radically better utility customer experiences is central to our ability to help shape and lead the clean energy revolution," said Adrian Tuck, CEO, Tendril. "To do this we are bringing together those companies that not only extend the technical capabilities of our platform, but also share our commitment to innovation, and allow us to provide utility CCOs the industry’s most powerful single-solution suite. EEme gave us the industry’s most accurate disaggregation technology, and now EnergySavvy brings us best-in-class personalization. Our goal is to build towards a truly end-to-end solution of choice for utility CCOs during 2019."
"Teaming up with Tendril creates a platform that unites all residential utility customer data, analytics and insights in one place," said Aaron Goldfeder, CEO, EnergySavvy. "By combining our respective strengths, Tendril becomes the natural leader in end-to-end residential utility customer experience. As utility CCOs and business leaders plan the next stage of customer experience investment—from personalization to DSM to engagement—the natural next question is, ‘Shouldn’t we be talking to Tendril?’"
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Wednesday, May 8, 2019
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