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Verizon Expands its Customer Experience and Contact Center Portfolio with Genesys Cloud #contactcenterworld The solution, a cloud-based Contact Center as a Service from Genesys(R), offers businesses the ability to deliver customer experiences (CX) on an end-to-end, cloud-based platform with remote access that takes advantage of Verizon’s network. The Verizon Business customer experience portfolio also includes Genesys Engage subscriptions to provide a path from on-premises to hybrid cloud and public or private cloud deployments. Contact center solutions are being reimagined to address the multi-experience that converges the customer experience, employee experience, and user experience to transform business outcomes. Genesys Cloud enables organizations to maintain a human connection based on how the customer chooses to engage—whether a call or via a digital channel such as text, chat, or social media. "Verizon has a long history of delivering successful customer experience solutions with Genesys," said Sampath Sowmyanarayan, President of Global Enterprise at Verizon Business. "As enterprises look to CX to differentiate themselves, an all-in-one contact center platform that can scale and quickly enable new features across digital channels for agents can transform business outcomes. Genesys Cloud provides an excellent platform to manage a remote workforce with the added benefit of automation, AI, and chatbots delivering a streamlined customer-first user experience." "The partnership between Verizon and Genesys is longstanding. By providing access to the next-generation Genesys products, Verizon is providing a bridge to existing Genesys customers on Verizon. At the same time, customers will benefit from next-generation capability. It’s a win-win-win for customers, Genesys and Verizon," said Mary Wardley, IDC, Program Vice President, Customer Care, and CRM. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, February 23, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |