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London, UK, Aug. 9, 2022 -- Localz, provider in last mile location and messaging technology, just announced a new group chat feature to its customer engagement solution . Chat My Way provides customers and mobile operatives with a way to communicate around service appointments . The latest release loops the contact centre into the conversation, which will enable businesses to improve transparency and communication with customers. Operational benefits will include reduced call-centre volumes and increased first-time access.

"Clear, secure communication between mobile operatives, advisors and customers is critical to delivering the next generation of last mile services. We've already seen organisations empowering field staff and customers with two-way communication. By looping in the office-based team, businesses will enable quicker answers and increased transparency. We have seen a significant growth in demand for a secure, auditable and fully integrated group chat feature and are delighted to now be able to deliver this to our current and future customers," said Tim Andrew, CEO & Co-Founder at Localz.

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

Date Posted: Wednesday, August 10, 2022