#contactcenterworld

Bethesda, MD, USA, Jan 12, 2022 -- NovelVox announced it has been selected by Avaya, a global provider in solutions that enhance and simplify communications and collaboration, for membership as a Technology Partner in the Avaya DevConnect program. Avaya delivers open, converged solutions for contact centers and unified communications that create communications experiences for customers and employees.

As a DevConnect Technology Partner, NovelVox expects to help Avaya customers improve agent productivity and customer satisfaction through its Agent Accelerator unified agent desktop solution. 

"We aim to develop applications that simplify life for businesses and their customers, and NovelVox Agent Accelerator does that," said Amit Gandhi, NovelVox CEO. "Agent Accelerator is a unified solution that gives agents the information they need on one screen so customers receive a more personalized experience and quicker call resolution. We believe businesses, as well as callers, look for personalization, so we offer industry-specific templates for agents as well."

"Technology partners like NovelVox are enabling Avaya OneCloud Contact Center users to truly differentiate their customer experience," said Susy Liem, Avaya Vice President of Product Management. "We are pleased to haveNovelVox join our DevConnect program."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com

Date Posted: Friday, January 14, 2022