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NICE inContact CXone Expands AI Apps


Salt Lake City, UT, USA, April 10, 2018 -- NICE inContact, a NICE (Nasdaq: NICE) business, announced the expansion of its artificial intelligence applications with the Omilia conversational technology stack on CXexchange, a marketplace featuring ready-to-use applications designed to integrate with NICE inContact CXone™, a cloud customer experience platform. The Omilia conversational technology stack for organizations using CXone leverages artificial intelligence and automation that provides speech-enabled virtual assistants and AI chatbots.

"Omilia is excited for this partnership with NICE inContact and being part of CXexchange," said Dimitris Vassos, CEO of Omilia. "Our technology helps companies provide amazing customer experience with cognitive conversational self-service, human-like speech-recognition and unstructured dialogs on all channels, on one single platform integrated with CXone."

"Each customer that works with NICE inContact has specific needs and business goals in relation to their contact center operations," said Paul Jarman, CEO of NICE inContact. "Omilia's integration with CXone adds a modern, customizable self-service feature to our cloud customer experience platform. We welcome Omilia as part of the CXexchange marketplace."


Posted by Veronica Silva Cusi, news correspondent
Source: Nice

Date Posted: Thursday, April 12, 2018

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