Company Hired to Improve York County 911 Center
York, PA, USA, Sept 18, 2019 -- York County commissioners have signed a deal with a New Jersey company that will work six months at the county’s 911 center to address issues that have existed for over two decades.
Consultation services from IXP Corporation will cost $750,000, or about $300 an hour. The company says it will resolve communication issues between 911 dispatchers and first responders, work to end required overtime, and broaden call center training.
"We feel that our employees are worth it and the safety of our community is worth $300 an hour," said Commissioner Susan Byrnes, who voted to approve the deal.
Commissioner Doug Hoke voted no.
"When I first read the contract and saw three-quarters of a million dollars, I thought it was astronomical," Hoke said.
Dispatchers are against the deal. They fear IXP will eventually take over and jobs will be lost.
The money to pay for the services will come from the county’s general fund. Commissioners say it’s too soon to know if there will be an added tax to cover expenses.
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Friday, September 20, 2019
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.