#contactcenterworld

Denver, CO, USA, May 25, 2021 -- TTEC Holdings, Inc. (NASDAQ: TTEC), a global customer experience (CX) technology and services provider for end-to-end digital CX solutions, announced that VoiceFoundry, a TTEC Digital Company, will enter the Canadian market in collaboration with Amazon Web Services (AWS) and its cloud contact center service Amazon Connect.

This collaboration combines cloud technology and human expertise to deliver positive customer experiences for companies across Canada. A recent report from CDW and IDC Canada found that 52% of Canadian organizations "have already or plan to invest in cloud-based infrastructure and applications to ensure the reliable delivery of services."

"VoiceFoundry has been helping AWS customers move and operationalize their contact centers in the cloud since Amazon Connect launched in 2017," said Eric Gales, Country Manager for AWS Canada. "We recently launched Amazon Connect in the AWS Canada (Central) Region, and we know the demand for more implementation is accelerating especially for organizations with data residency requirements."

Among the first utilizing this service in Canada is CI Financial, known for its products and services in investment management and wealth management.

"It's a priority for us to have platforms that support our teams with innovative features, enabling us to continually enhance our offerings to advisors and investors while also achieving efficiencies," said Jan Sampson, SVP Client Experience, CI Financial. "We have been impressed with the agility and richness of data we are now afforded. More broadly, VoiceFoundry has been a key ally in ensuring that CI Financial remains a leader and an innovator."

Canadian corporations are prioritizing digital expansion to improve customer experiences and efficiencies and this work fuels opportunity within the AWS Marketplace.

"Canada has tens of thousands of customers who already use AWS, so the ability to offer Amazon Connect locally will give companies immediate access to this highly sought-after capability to radically transform their customer experience and contact centers throughout the region," said John Marino, Head of VoiceFoundry.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

Date Posted: Wednesday, May 26, 2021