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Centrical for Amazon Connect Now Available #contactcenterworld Centrical for Amazon Connect is an employee-centric success application that holistically navigates employees to success. It allows customers to personalize the employee experience, improve productivity, and maximize their investment in Amazon Connect. "Customers are increasingly looking for ways to get more from their data, enhance learning, and further improve agents' performance," says Pasquale DeMaio, General Manager, Amazon Connect, AWS. "We are delighted to be working with Centrical to provide customers with an employee-centric contact center experience." "We looked for a high-tech, high touch way to raise engagement, drive knowledge, job skills, and performance results. Centrical with Amazon Connect was an ideal fit," says Jamie Parra, Cloud Campus Training Sr. Manager at Teleperformance. "With so many self-service options, customers reach out to human agents to solve complex problems. As a result, contact center interactions tend to be more emotional than ever," says Gal Rimon, CEO of Centrical. "Using Centrical for Amazon Connect, contact center agents are better equipped to help customers defuse difficult conversations and quickly solve problems." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, July 13, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |