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[24]7.ai Wins Frost & Sullivan Award for Best Practices Customer Leadership in the Customer Experience (CX) Industry #contactcenterworld Frost & Sullivan reserves this recognition for companies at the forefront of innovation and growth in their respective industries. [24]7.ai combines vertical expertise, 20 years of contact center and AI experience, and a deep understanding of human behavior to improve customer interactions and brand loyalty, ensuring cost-effective operations and revenue growth. In response to this award recognition, Alpa Shah, VP of Customer Experience at Frost & Sullivan, said, "Empowering employees with the right tools to make their jobs easier, creating the best work environment with opportunities to feel connected with the company, and understanding cultural and flexible schedule needs are the ingredients for a successful recipe. In addition, when agents stay longer with a company, cost efficiencies are amplified. As a leading contact center outsourcer, [24]7.ai is dialed into how to deliver on all these aspects. With its strong overall performance, [24]7.ai earns Frost & Sullivan's 2021 Customer Value Leadership Award." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, March 24, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |