Alpharetta, GA, USA, Jan 25, 2017 -- GM Voices, a producer of professionally-recorded voice prompts for automated applications, announced a partnership with Blueworx, a provider in Interactive Voice Response designed to deliver the highest level of performance, security, reliability and scalability to organizations worldwide. Having recently acquired IBM WebSphere Voice Response, Blueworx will work closely with GM Voices to provide seamless voice recording services in its continued support and development of the voice response platform.
Working closely with GM Voices, Blueworx will now be able to expand support options for existing IBM customers as well as offer new prospects quality voice services. A key part of migrating existing customers from on-premise solutions to the Blueworx Voice Response (BVR) Cloud will be the opportunity to record, move and re-format existing voice prompt libraries.
"Blueworx not only delivers exceptional voice technologies, but also has a keen focus on the customer experience," said Darrell Hensley, President of GM Voices. "They’ve long recognized the value professionally-recorded voice brings to caller interactions, and we’re very happy to provide their sales, support teams and end users with natural-sounding audio that will continue to keep their turnkey solutions at the very top of the industry."
"With the Blueworx Voice Response platform, we have doubled down on development, support and new feature roll-outs to keep the solution viable for a long time to come," said John Marino, CEO of Blueworx. "By partnering with GM Voices, we’re making it easy for Blueworx customers to deliver a branded voice experience, further establishing our company as one that looks at customer engagements in a holistic and personalized light."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Monday, January 30, 2017
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.