© ContactCenterWorld.com
www.ContactCenterWorld.com

Natterbox Announces Advanced Voice Services (AVS) on the Salesforce AppExchange

#contactcenterworld

London, UK, May 8, 2017 -- Natterbox announced the launch of Advanced Voice Services (AVS) on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways.

Natterbox AVS reduces dependencies on telecoms and IT and puts the phone system into the hands of administrators who can now enable, configure and run their entire organisations phone system and contact centre from a single platform, leveraging customer data to meet growing expectations for immediate and personalised service.



Built on the Salesforce Platform, Advanced Voice Services (AVS) is currently available on the AppExchange.

Neil Hammerton CEO Natterbox comments "66% of consumers are likely to switch brands if they do not receive personalised service and 87% of buyer loyalty is influenced by an immediate response to support requests with buyers rating the phone as being one of the most critical channels for getting help. Bringing the phone system and contact centre into Salesforce enables our customers to globalise their operations and deliver exceptional levels of service."
"Everyone and everything is getting smarter and more connected than ever before and companies are looking to transform the way they connect with customers, partners and employees," said Kori O’Brien, SVP, ISV Sales, Salesforce. "By leveraging the power of the Salesforce Platform, Natterbox provides customers with an exciting new way to meet increasing customer expectations for personalised service and speed of engagement."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.businesswire.com

Date Posted: Wednesday, May 10, 2017



About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.